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AXS USA Reviews 

17,783
•
TrustScore 4.5 out of 5

4.3

Event Ticket Seller
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Review summary

Created with AI, based on recent reviews

Looking at 3,938 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer service agents for being exceptionally helpful, knowledgeable, and patient. Many found the support to be professional, understanding, and genuinely caring, often resolving issues quickly and efficiently. People appreciate the positive interactions and the ease with which their concerns were addressed, leading to a very satisfactory overall experience. However, some customers also noted significant frustrations with the service and user experience. A few people reported unhelpful or rude customer service agents who sometimes disconnected chats or failed to respond to inquiries. Others experienced issues with slow response times, prolonged resolution processes, and system problems like being stuck in queues or login difficulties.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many customers praising specific agents for their... See more

Customer service

Customers consistently note positive experiences with customer service, with many praising agents for being... See more

Response time

Consumers find response times to be ambiguous, with many reviewers praising quick and efficient service,... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers reporting positive experiences where... See more

User experience

Users describe ambiguous interactions with the user experience, with many reporting extremely negative... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Kiara P. was trying to get back to me as quick as possible. She went to the higher ups to resolve my issue. My issue has not been resolved yet, but I am confident in AXS and hope they will remedy th... See more

Rated 4 out of 5 stars

I purchased tickets to a show about 18 months ago. The show was postponed for one year. In the meantime, my email address changed, and I do not have access to my old email. Your helper email and live... See more

Rated 5 out of 5 stars

Makayla J helped me better than most anyone I’ve ever dealt with on any virtual customer service. Thank you!!!

Rated 5 out of 5 stars

I tried to reset my account's password and failed (my fault) so often (I think) I locked my acct. Kevin W was able to walk me though a cache clearing process and unlock my acct. I was then able to r... See more

Company details

  1. Event Ticket Seller

Written by the company

Official tickets and your source for live entertainment

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

18K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.3

All reviews

(17,783)

3,782 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Extraordinary AXS customer support

I was extremely frustrated by the AXS app not allowing me to purchase tickets. After my 5th attempt I called AXS customer service. The agent Ray, was extraordinary. He spent 48 minutes helping me and ultimately being able to buy my tickets. He was above and beyond what I would expect in customer support.
Ray was patient and knowledgeable, but in addition he
was supportive and empathetic to my frustration dealing with the system. If all your employees are like Ray, consider yourself very fortunate.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Ladaysia was an incredible help!

Ladaysia was an incredible help. Friendly and helped me get the tickets I needed exchanged to another location due to a back surgery I had. I occasionally need to get up and walk around a bit so I wanted to be moved to a section that I wouldnt disturb others. They were incredibly helpful and made the exchange process quick and easy.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

I made a silly mistake when buying a ticket and the support helped me out quickly. Thank you!

June 23, 2026
Unprompted review
Rated 1 out of 5 stars

I've been attempting to purchase…

I've been attempting to purchase tickets for a few days now, however the purchase step fails constantly. I reached out to live agent support and there is a firewall issue which will take 48 hours to resolve. This is the worst customer experience, Ticketmaster and SeatGeek are so easy to purchase tickets from. AXS needs to fire their cyber and digital teams. While I wait, ticket prices are increasing, AXS should at least provide an alternate method to book tickets if their online system is not working. The live agent is also unable to escalate my issue - terrible customer service!!!

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Ashley H - Thank you for making my day!

Ashley H. was able to help me merge my accounts and access my ticket for tonight. She was understanding and quick in assisting me - faster than calling which is very efficient. Customer service was quick and efficient!

June 23, 2026
Unprompted review

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