Kiara P. was trying to get back to me as quick as possible. She went to the higher ups to resolve my issue. My issue has not been resolved yet, but I am confident in AXS and hope they will remedy th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased tickets to a show about 18 months ago. The show was postponed for one year. In the meantime, my email address changed, and I do not have access to my old email. Your helper email and live... See more
My first person who tried to help me was having a hard time understanding what was going on and then my WiFi cut out. Thankfully it did because Donna was such a huge help and caught on quickly.
Elizabeth D was so great to work with! She helped me upgrade my previously purchased tickets to the Grand Ole Opry! We are two 80 year old ladies from Texas who are trying to fulfill our bucket list!... See more
Company details
Written by the company
Official tickets and your source for live entertainment
Contact info
United States
- www.axs.com
4.3
Excellent
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Jermica was an amazing help
Jermica was an amazing help, very efficient in resolving my issue.
June 23, 2026
Unprompted review
I had a request to make a change and I…
I had a request to make a change and I got taken care of asap. No problem whatsoever.
June 23, 2026
Unprompted review
Stacy was amazing to speak with
Stacy was amazing to speak with. Very understanding and friendly. Great assist to your team. Thank you Stacy.
June 23, 2026
Unprompted review
Ashley H - Thank you for making my day!
Ashley H. was able to help me merge my accounts and access my ticket for tonight. She was understanding and quick in assisting me - faster than calling which is very efficient. Customer service was quick and efficient!
June 23, 2026
Unprompted review
Alex B
Alex B. Was very helpful and submitted a ticket for me to help fix my issue.
June 23, 2026
Unprompted review
Today she was able to help me solve the…
Today she was able to help me solve the problem I have. She is very kind.
June 23, 2026
Unprompted review
Excellent assitance
Easy, quick and solved the problem 👍🏻
Ashley was very helpful.
June 23, 2026
Unprompted review
Extremely patient and helpful
Extremely patient and helpful, thank you!
June 22, 2026
Unprompted review
My issue was resolved in a timely…
My issue was resolved in a timely manner, agent was professional and knowledgeable.
June 22, 2026
Unprompted review
Quick Answer and easy-to-use
Very easy to understand and follow instructions
June 22, 2026
Unprompted review
I just dealt with Makayla J
I just dealt with Makayla J. on an live chat. She was very detailed, prompt, and professional in the process. Everything was done quickly. Thank you very much for you help and patience Makayla.
June 22, 2026
Unprompted review
Kiara P was very clear in her help and…
Kiara P was very clear in her help and assuaged my concerns.
June 22, 2026
Unprompted review
Eldin for the win!
Eldin understood my concern and quickly worked to resolve my issue. Previously, I worked with Stacy and she did not make the effort to understand or resolve my issue. Eldin really turned my day around! Thank you Eldin!
June 22, 2026
Unprompted review
AXS tickers via ticket fulfillment is…
AXS tickers via ticket fulfillment is scam. I never received my tickets nor a refund for my purchase of $372. I disputed my claim and they lied and said the service was provided. I warn you be careful of this company I the email proving the tickets were cancelled by AXS .. also.
June 3, 2026
Unprompted review
I am trying to receive a refund for a…
I am trying to receive a refund for a rescheduled concert one year and three months. You are making it impossible, what you do should be illegal.
June 22, 2026
Unprompted review
Samantha
Samantha, went over every possible scenario to help me solve my issue. She did not give up like a previous agent did, but solved the problem for me.
June 22, 2026
Unprompted review
Give my hair a natural-looking color…
Give my hair a natural-looking color scheme inspired by the flag of the country represented by the team I support. Keep the colors subtle and realistic. If the team, country, or image is not provided, ask for clarification first.
May 14, 2026
Unprompted review
Makayla J was amazing at helping me…
Makayla J was amazing at helping me locate my tickets! She was very professional and patient with me!
June 20, 2026
Unprompted review
Bought tickets to a Marshall Tucker…
Bought tickets to a Marshall Tucker Band concert in Royal Oak, MI. A week later, the concert is postponed indefinitely. Months go by, and AXS still hasn't rescheduled or refunded ticket money. Now they don't even acknowledge customers who bought tickets. Sent several messages to the company, never heard back from them until I contacted my credit card company for a refund. Then AXS contacts me and asks if I'm happy with their customer service! Lol. They suck
March 18, 2026
Unprompted review
Crystal was very polite and helpful…
Crystal was very polite and helpful with all the questions I had.. I really appreciated her help.. Hopefully my problem gets fixed.. thank u
June 20, 2026
Unprompted review
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