Azpects Ltd Reviews 

78
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

I had my patio done with Indian Sandstone three years ago. It was done by professional specialists in laying patios, and they used Easyjoint. I am impressed that the joints look as perfect as when the... See more

Company replied

Rated 1 out of 5 stars

This product like all brush in permeable grouts is plain terrible. I used this last year on my patio and its not last 12 months. Put it down as per instructions. I even compacted it in with a trowel... See more

Company replied

Rated 5 out of 5 stars

I emailed Azpects for advice about how to remove oil-based paint that had been spilt by contractors on my patio’s natural stone paving slabs. They responded immediately with initial advice and again... See more

Company replied

Rated 5 out of 5 stars

I was advised by Sika Technical Dept to use diluted Caustic Soda to remove surface residue from there own brand of Patio Seal. Despite several attempts nothing happened. Consequently I researched & pu... See more

Company replied

Company details

  1. Paving Materials Supplier
  2. Construction Material Wholesaler

Written by the company

Azpects Ltd is the leading manufacturer of jointing, sealing, cleaning and ground stabilisation products for patios, driveways, and garden use, including the landscapers favourite, EASYJoint. We are proud to have developed innovative ways of garden care and landscaping, aiming to create premium quality products. Our extraordinary customer service makes us who we are, with a customer care team to help you get the results you deserve. If you have any technical issues, please do not hesitate to contact us at support@azpects.co.uk.


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3.3

Average

TrustScore 3.5 out of 5

78 reviews

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3.3

All reviews

(78)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

EASYJoint Mushroom

I used EASYJoint Mushroom to re point my old patio. The only hard part was grinding out the old cement joints. EASYJoint was simple to use and I’m very happy with the finished look. They are not lying when they say it is Easy. As a DIY user with limited experienced, it was very quick easy to use - even for a novice. I did have a hand from an experienced DIY friend who was skeptical at first but even he was convinced by the end and ended up using it for his own patio! A brilliant product and highly recommended.

December 2, 2021
Unprompted review
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Reply from Azpects Ltd

Thank you for your very kind review!

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Rated 1 out of 5 stars

Easy joint pro avoid

We are installers in Hampshire New forest and we have just had terrible experience with the new recommended to us easy joint pro.
Avoid at all costs it's ruined and large patio we installed a couple weeks ago and the aftercare from aspects has been crap and not helpful.

As per aspects response below is lies only had there sales rep come take a look who knows nothing about the product and not a instillation issue whatsoever.
We are professional installers with years of experience.
Still 6 weeks later still getting excuses from aspects team due to there product to there product performance and failures.
The easy joint pro has ruined a expensive properly installed porcelain patio.
Avoid and don't listen to aspects excuses they refuse to accept responsibility for there failings.... No doubt to be resumed in court soon.

September 26, 2021
Unprompted review
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Reply from Azpects Ltd

Azpects Ltd take customer complaints very seriously. Upon learning of an issue with EASYJoint Pro, one of our Account Managers visited the site to find that the issue was with the installation of the product. Further instructions were relayed to the contractor to try to improve the situation however if the in-tub instructions are not understood and followed, the product cannot be blamed for not performing as expected.

Rated 1 out of 5 stars

In the spring of 2021 we employed a…

In the spring of 2021 we employed a local landscaper to lay a new porcelain patio in our back garden.
Buildbase in Ashbourne, Derbyshire recommended and supplied Easy Grout slurry grout – light grey for the grouting. Our landscaper carried out the work in accordance with Azpects recommendations.

However once the grout had dried out we noticed it had a patchy inconsistent colour – some areas are the right colour - light grey whilst other areas are dark grey. This completely spoils the aesthetic affect of the patio. Easygrout is not fit for purpose.
We have asked the company's technical department for help but all we got back was a technical jargon from them. To add insult to injury they have tried to sell us a cleaning product to rectify the problem.

June 15, 2021
Unprompted review
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Reply from Azpects Ltd

Thank you for your review; I'm sorry that you are not satisfied with our product on this occasion. Unfortunately, there are many variables that can affect the appearance of the grouting. While we always do our best to explain clearly, we don't always get it right and apologise if comes across as jargon.

Rated 1 out of 5 stars

Easy enough to use, but not fit for purpose.

Easy enough to use , but we tried this to refresh an existing patio which is in good condition but has bits of original grout missing . We thought it would fill the gaps, but all that happened was the grains of the product just remain as grains. It has a horrible smell which gave me a headache and I was worried about my dog getting it on his paws. We watched the video several times and indeed the application is very simple, but the product isn't effective. We felt that a couple of £3 bags of sand would be better than paying £36 for this. Cannot recommend because it doesn't work.

June 12, 2021
Unprompted review
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Reply from Azpects Ltd

Hello Theresa, I'm sorry that you've had a bad experience using EASYJoint. Did you clear out the old grouting before you applied the EASYJoint? If you contact us at support@azpects.co.uk we will be happy to help.

Rated 1 out of 5 stars

Product failure

We had professional contractors install a stone patio after being sold on Azpects "Easy Joint." The product failed within months, with multiple joints either falling apart, or diminishing into sand. To their credit, the distributer came out and supervised the repairs, which lasted through the winter. We are back to collapsing joints, and have lost upwards of 5mm in the joints--the compound turns to loose sand, which has accumulated in the gardens and our home. I contacted Azpects, and not surprisingly, did not receive a reply.

June 11, 2021
Unprompted review
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Reply from Azpects Ltd

Hello Eric, I'm sorry that you have had a bad experience using EASYJoint. Have you emailed support@azpects.co.uk? I would be happy to chase up your query for you.

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Rated 1 out of 5 stars

bought 30 tubs of this and has been a…

bought 30 tubs of this and has been a complete disaster. It crumbles out and is not 'pressure washer resistant' like it says on the tub. it is a complete CON !
I am now in the process of gathering evidence to go to the small claims court to get my £1300 back but its the hassle of digging all this rubbish out is the biggest pain ! **AVOID** You have been warned !

June 8, 2021
Unprompted review
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Reply from Azpects Ltd

Hello Mark. I'm sorry to hear that you're not satisfied with our product. Have you tried contacting support@azpects.co.uk?

Rated 1 out of 5 stars

Easy Joint is coming out of the joints

Easy Joint is coming out of the joints. It doesn't do the only thing its supposed to do and the little grains are everywhere.

June 2, 2021
Unprompted review
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Reply from Azpects Ltd

Hi Del,
We're sorry to hear you've had a bad experience with EASYJoint. Please contact our customer support team at support@azpects.co.uk and we'll see if we can find out what went wrong.
Kind regards,
Azpects

Rated 1 out of 5 stars

Easy joint pro

Easy joint pro . Half of area never got set , it's still soft like sand you can take it out with your fingers . After contacting the company the manager insist the product is not a problem !!! I used different companies and never had a problem , avoid

June 2, 2021
Unprompted review
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Reply from Azpects Ltd

Hi Przemyslaw,
We're sorry to hear you've had a bad experience with EASYJoint PRO. I'm having trouble finding out who took your call, so I can't advise as to why it didn't work for you this time. Perhaps you could send us an email at support@azpects.co.uk with a few photos and I'll see if our support manager can figure out what went wrong.
Kind regards,
Chloe

Rated 1 out of 5 stars

Please don’t use

Please don’t use. After six months it attracts moss. If you hose your patio it will knock the resin out of the joint. Waste of money. Never drys and you could drag it out with your fingernail. Absolute con.

March 28, 2021
Unprompted review
Azpects Ltd logo

Reply from Azpects Ltd

Hi Darren,
Thanks for leaving us a review. We're sorry you've had a bad experience with our product, we take these matters very seriously and want our customers to be happy. If you would like to send a few pictures and send a brief overview to our Customer Support Team at: support@azpects.co.uk, we'll try to find out what went wrong.
Kind regards,
Azpects

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Rated 1 out of 5 stars

NOT EASY GROUT

Imagine you're laying a patio of porcelain paving and you need to grout it before you get paid my advice is
DO NOT BY ANY MEANS USE EASY GROUT
it is to loose even throughout the jointing experience I adjusted the water content to try and aid installation to no avail.
It took us 8 hours to essentially pour dark grey slop onto paving then try to get it off we still have a day's cleaning to go.
I watched the video several times
I've been paving for over 30 yrs
I cannot believe just how RUBBISH this so called easy grout is.
To conclude the only easy part was to waste my money and time
Do not use it

March 3, 2021
Unprompted review
Azpects Ltd logo

Reply from Azpects Ltd

Hi Andrew,
We're sorry to hear you didn't enjoy using EASYGrout. We are committed to quality and test our products thoroughly before releasing them to market. Unfortunately it's very important to adhere to the instructions and not adjust the stated quantities, as otherwise we cannot guarantee the results.

Rated 5 out of 5 stars

Great Product

Just had to review after reading the negative reviews I had a Riven Indian Sandstone Patio Laid and the Contractor used Easy Joint he says uses nothing else for speed and durability The Patio is now 3 years old and the pointing is perfect, not cheap but saves on labour would recommend to anyone. just wash it in with plenty of water and it sets solid.

February 4, 2021
Unprompted review
Azpects Ltd logo

Reply from Azpects Ltd

Hello C Hall,
Thank you for this review - we appreciate your feedback. We're so pleased your patio still looks great, and are confident it will continue to do so for many years to come.
Kind regards,
Azpects

Rated 1 out of 5 stars

I bought 5 tubs of the easy grout for…

I bought 5 tubs of the easy grout for porcelain paving for a landscaping project. I usually use a traditional grout for external conditions. But was looking at ways to speed things up a bit. I followed the instructions and the mix was so wet. We then amended the mix to make it really stiff to fill in the joints at the edges of the patio otherwise you would have no chance.
It was a dry day and minimal moisture in the joints. Working outside there is always likely to be some moisture!
It takes far to long to set and even longer to clean off.
Stick to a regular grout and save yourself the hassle. Very poor product and certainly not Easy!

December 6, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible product

This product is not fit for purpose...application may be easy & the result looks good for a very short period but the product disintegrates, comes out in large lumps & discolours very quickly. A second application after 12 months has not helped...we now have patches of original colour next to patches of black, discoloured product & it looks terrible. I’d say the only people happy with this product are likely to be the patio layers because it’s quick and easy for them to use...sadly it’s rubbish for those who have to live with it.

November 9, 2020
Unprompted review
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Rated 1 out of 5 stars

Very expensive Very poor performance

People who laid patio used this and applied it according to instructions washing it in with a hose and brush. Was very expensive and looked good for few months. Unfortunately porous nature means gets dirty very quickly. One winter and although patio was sealed and care was taken NOT to pressure wash the grout directly it just disintegrated. Am having to remove the Easy grout and re-grout some 100 square metres of patio paths and ramps. This product may be quick to apply but does not last test of time and is just not fit for purpose in comparison to other grouting methods.

September 22, 2020
Unprompted review
Rated 1 out of 5 stars

Easy to put down, but does not stand the test of time

I was really pleased with our finished patio last year which we used the mushroom joint compound with, easy to put down and easy to clean up, however after just one year the compound is coming away from the slabs in areas and all of the compound is now black which looks pants with the slabs. I had thought this was simply just dirt, however it is all the way through and nothing I've tried so far will clean it up, so whilst I may have been pleased with the initial set down, it has not at all stood the test of time. Looks like a rake out job.

August 23, 2020
Unprompted review
Rated 1 out of 5 stars

Do not use easy ground compound

Had our patio down less than a year and the builder used easy joint compound , most of it has cracked and come away . Absolute rubbish product and annoyingly we went for the dearer stuff as thought would last better ! Steer clear of it , whole area needs re doing costing us a lot of money

June 19, 2020
Unprompted review
Rated 1 out of 5 stars

Poor Response To A Query

Contact this company after purchasing 10 tubs of their "Easyjoint" brush in jointing compound.
This product has started to discolour after less than 10 months in use.
I followed the installation instructions to the letter, making sure the patio had the correct base & drainage.
When I noticed the discolouring I contacted their customer services hoping for some advice, but all they try to do was sell me another one of their product range to "clean" up the discolouration.
I had already explained that this discolouration was NOT due to dirt or grime, but the actual product altering colour.
They still try to sell you more product !!!
I now have to dig out the "Easyjoint" and replace with another brand.
Not great after just 10 months.
If anyone is considering using one of these brush in compounds on their patio, please consider a different brand to Azpects Easy Joint.
It looks good initially but just does not last.

October 7, 2019
Unprompted review
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