I had previosuly written a review on the 8th June: RE being unable to access my funds on a compensation card. 7 days later, no solution, just an email stating 'Our team is still working on a fix.... See more
Company replied
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See what reviewers are saying
Thanks but I don't need the statements anymore for the temporary bank card. How can I get myself off the list of receiving statements? Thanks!
Company replied
Honestly an absolutely disgraceful company essentially holding over £2000 of my husbands money and doing nothing to resolve it. They have been saying for nearly 2 weeks it’s a technical issue and doin... See more
Company replied
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... See more
Company replied
Company details
Written by the company
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
Contact info
Millbank Tower, SW1P 4PQ, London, United Kingdom
- customer.services@b4bpayments.com
- www.b4bpayments.com
2.6
Poor
384 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is the same woman who answers to…
This is the same woman who answers to me most of the time and always gives 💯 even nos my name now so thank u so much
July 10, 2024
Unprompted review
Reply from B4BPayments
Hi Sheree,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
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I'm not able to access my verification…
I'm not able to access my verification number, I don't know which number they are sending that verification to, please help.
June 28, 2024
Unprompted review
Reply from B4BPayments
Hello Mmaswazi,
Thank you so much for being patient with us.
We are delighted that the issue was fixed.
We value your feedback and sincerely appreciate the chance to address the issue.
Your time is valuable to us, and we would be grateful if you would please consider updating your feedback.
Thank you so much, and please contact us anytime if you have any questions; our customer care team are now available 24 hours a day, 365 days a year. You can see the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
Best regards,
B4B Payments Team
Helpful and courteous.
June 28, 2024
Unprompted review
Reply from B4BPayments
Hi There,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
The card expired without letting me now…
The card expired without letting me now but staff solved the issue after some time eventually
June 24, 2024
Unprompted review
Reply from B4BPayments
Hi Rytis,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Very efficient service
Very efficient service. Great for the fast-paced environment of our work place.
June 27, 2024
Unprompted review
Reply from B4BPayments
Hi Heather,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
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Lola is always professional and helpful…
Lola is always professional and helpful when offering B4B support and resolving queries.
June 26, 2024
Unprompted review
Reply from B4BPayments
Hi Sim,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Good for alll
June 25, 2024
Unprompted review
Reply from B4BPayments
Hi Jami,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Pre-Payment Cards - fantastic Service, great way to manage refunds and incredibly easy & simple!
Everyone at B4B has been fantatsic from the time we requested information to implementation. Due to Council procedures and sign offs, it took nearly a year to get up and running, our contact Martin was incredibly patient, checking in at regular intervals but with no pressure, the service was brilliant. Since using the system and pre-payment cards we are already having success stories. Having learners being able to turn up for Exams when they simply could not have before. The ability to reimburse and load the cards instantly really does have a huge impact for our learners. It has also saved a lot of time as we simply log on, select the card and load; there is no full process to go through, no approvals and no delay in payments. As an Adult College supporting learners to improve their everyday skills, this also enable learners to use a card payment system when they may not have the facilities to do so otherwise due to their circumstances. All round it has been, for us, revolutionary and has had such a positive impact!
June 25, 2024
Unprompted review
Reply from B4BPayments
Hi Matthew,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Quick and responsive customer support
Quick and responsive customer support - helps speed up problem solving
June 18, 2024
Unprompted review
Reply from B4BPayments
Hi JV,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
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Much better than other pre paid card…
Much better than other pre paid card systems we have used in the past.
Customer service is excellent
June 11, 2024
Unprompted review
Reply from B4BPayments
Hi Jamie,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Lola is always so helpful every time I…
Lola is always so helpful every time I call with an issue. She is always happy to help and goes the extra mile to resolve the issue.
June 11, 2024
Unprompted review
Reply from B4BPayments
Hi Stacey,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
EXCELLENT PRODUCT AND SERVICE
B4B cards has been a great solution for our operations. The cardholder portal and mobile app make expense reporting easy for our cardholder and our account manager, Anais, is always there to provide great support and customer service.
June 5, 2024
Unprompted review
Reply from B4BPayments
Hi Yurish,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
No mucking about - efficient and to the point
Sadly I locked myself out of B4B system. When I called, I got through very quickly to Lola’s friendly voice who, put me at ease. There was no messing about, the problem was resolved immediately, and Lola stayed on the phone until I was logged back into B4B.
A lot of other companies I have had the misfortune to deal with could use B4B’s example of what customer service should look like!! Thank you Lola!
June 4, 2024
Unprompted review
Reply from B4BPayments
Hi Shaz,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
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Updated review
Updated review, they have resolved the issue, transpires the supplying company gave them the wrong name, everything working as it should
June 4, 2024
Unprompted review
Reply from B4BPayments
Hello Rob,
Thank you so much for being patient with us, and we are delighted that the problem has been solved.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Professional communication
Professional communication, fast solution to the problem, follow up
May 14, 2024
Unprompted review
Reply from B4BPayments
Hi Eronida,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Quick response and problem solved…
Quick response and problem solved satisfactory.
May 28, 2024
Unprompted review
Reply from B4BPayments
Hi Daisy,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Great service!
Edwina has been a great account manager and is always on hand to help and offer advice as well as open to taking feedback on the services b4b provide. The customer services team are always speedy with their replies and go the extra mile to make sure issues are resolved quickly!
May 21, 2024
Unprompted review
Reply from B4BPayments
Hi Natalie,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
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Helpful and problem solved
The company went out of their way to contact me and then arrange a suitable time to solve the problem. Lola called when expected and even though it was a clueless problem, Lola managed to help solve it. I now have no issues.
May 20, 2024
Unprompted review
Reply from B4BPayments
Hi Louise,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
The customer service team are always…
The customer service team are always amazing and so helpful!
May 16, 2024
Unprompted review
Reply from B4BPayments
Hi Chloe,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Great customer service from Edwina!
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments!
Customer services have become a lot better over the last couple of years too.
You can now register for an online account for your card, call and get straight through to customer service, change your pin number at the cashpoint, they now also have an app and you can add your Bread4Scrap card to your wallet!
May 15, 2024
Unprompted review
Reply from B4BPayments
Hi Lucy,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
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