Broadband for the Rural North Reviews 

489
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 465 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed, reliability, and excellent connectivity, often noting it is faultless. Reviewers frequently highlight the staff and customer service as professional, helpful, and efficient, making interactions pleasant. Many people appreciate the prompt and effective handling of issues, often by knowledgeable local support, ensuring quick resolutions. Consumers also find the pricing to be very competitive and offer great value for money compared to other providers. The company is praised for its excellent communication, keeping customers well-informed and providing a smooth overall experience from installation.

What people talk about most

Service

Customers consistently note positive experiences with service, often describing it as prompt, courteous,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the immediate responsiveness... See more

Price

Reviewers highlight positive aspects of price, consistently finding it to be very reasonable and competitive... See more

Value for money

People report positive experiences with value for money, consistently highlighting that the service offers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more

Rated 5 out of 5 stars

Super fast and super reliable broadband. I've been with B4RN for several years having helped to dig in the fibre ducting for our village. The day we moved from our 2Mbps BT connection, to a 1Gbps conn... See more

Rated 5 out of 5 stars

Everything has been exactly as advertised and promised. The speeds have never faltered from the top rate @ the router. My internal wifi has, as a result of the higher speeds previously experienced fro... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

489 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(489)

467 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Exceptional service from an ISP

Brilliant service from an ISP that has directly responded to specific requests from me to adapt its service to meet my needs with personal technical support, all for free. The synchronous upload/download @1Gbps for the price is in my knowledge unmatched.B4RN does however need to remind customers in its service area of the unique form of its package if it is not to lose out to competing offers just on price; not all fibre is equal.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

B4RN Is The Gold Standard In Superfast Broadband

From the very start with working within the neighbourhood to get vouchers through to the first switch on, B4RN has been supportive, encouraging and professional. Through the build, Team B4RN worked swiftly and tidily, causing very little disruption even when roads and footpaths had to be utilised for the fibre feed, unlike Fibrus which is chaos personified. Since the switch on, the service has run faultlessly. The one hiccough was when a neighbour, whose land our fibre ran via a way leave, put a spade through the fibre planting a tree. B4RN was out within 24 hours to replace and connect. Stunning service. B4RN is the gold standard in full, fast fibre installation.

June 16, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Brilliant B4RN

Brilliant B4RN

Excellent experience with this company. Very responsive and helpful on the phone. They came to fit my broadband very promptly and did a speedy and thorough job. The wifi has been strong and consistent and the monthly price very reasonable. Highly recommended.

February 2, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

It has been OUTSTANDING

It has been very reliable, good value and honest in it's dealings. There, in my opinion, a better ISP then B4RN in the UK. Fast, storm-proof and power-cut-proof This is the future of rural community internet.

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

Sorry you want feedback on something…

Sorry you want feedback on something that you have not replied to me about?!!
Answer my question and I then might give you a higher feedback rating.

June 15, 2026
Unprompted review
Broadband for the Rural North logo

Reply from Broadband for the Rural North

Hi Steven,

Thank you for your feedback. We’re already looking into this and our team will be in touch directly to get it resolved as quickly as possible.

Thank you again for taking the time to let us know.

Best wishes,

Team B4RN

Advertisement
Advertisement
Rated 5 out of 5 stars

Our community broadband is first class…

Our community broadband is first class and we feel confident in the service we get from B4RN. We have our VOIP service as well and enjoy the ability to call mobiles and international calls as part of the package.

June 15, 2026
Unprompted review
Rated 2 out of 5 stars

It may be our range extenders but we…

It may be our range extenders but we get an awful lot of signal drop out that we didn't get with BT

June 15, 2026
Unprompted review
Broadband for the Rural North logo

Reply from Broadband for the Rural North

Hi Stephen,

Thank you for your time in leaving this review, we're sorry to hear that your connection hasn't been performing as expected.

We'd really like to look in to this further with you and help get things working as they should. Please get in touch with our Technical Helpdesk team at helpdesk@b4rn.org.uk or by calling 01524 555887 (option 1), we are always more than happy to investigate any issues, and help you get the most out of your B4RN connection.

Kindest regards,

Team B4RN

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look