Babaroni Reviews 

If you want to order dresses for your bridal party beware as you can't make returns without incuring big fees. The dress i receive smelled awful and was a lime green as opposed to sage green. I was told i would have to pist it back to China and pay for shipoing myself. On top of this id incure a "restocking" fee.

had ordered a dress accidentally in the wrong colour, and a few days later I emailed babaroni to see if they could change dress and sadly, the seamstresses was already half way finished making the dress. Babaroni understood both side of the parties and did all they could to change the dress that I accidentally ordered to the one I wanted. They were kind, helpful and succeeded in doing what I wanted which is what any customer desires. Regardless of the fact my dress was already ordered and half way made, they put all their efforts to help me immensely and therefore completely deserve a 5 star rating. They communicated only with kind, understanding words and only did their best to help me. They guaranteed what I asked for would be delivered with no negatives which is all a customer could ask for!! I highly recommend ordering from babaroni as they are an immensely kind and trustworthy company who will successfully deliver your needs.

The dresses were stunning and arrived much quicker than expected, very happy.

I got custom dresses and they have come perfect they fit really well and i love the dress thankyou

The customer services is amazing and the quality of the dresses we ordered was fantastic, could not recommend this company enough!

I ordered 3 different dresses originally for my bridesmaids to choose from. We kept the one we wanted to go with and send the other two back. I paid for return postage which was fine, and then as soon as I provided proof I had returned them they started to make two more of the style we decided on.

No more money changed hands and the two dresses were sent to me with no hassle and communication from Assia was fantastic throughout.

I honestly thought it was too good to be true but my experience went really smoothly!

The refund process is terrible and made so difficult that it's not even worth returning it any more. I lost around £100 of my own money.

I wanted a return + refund. I was made to pay postage and packaging fees for the initial purchase and the return back to Babaroni.

Then when they finally offered me a refund, which is not an easy process anyway, they deducted ANOTHER postage fee from the refund I would receive. No refund was received, despite finally giving in to their meagre offer and accepting the reduced return amount. I sent the dress, but the package was returned back to me all the way from China again. It's infuriating so I have just given up and accepted that this is essentially a one-way purchase with no chance of returns.

I have a dress still in my original return packaging, which has been to and from China and back to me.

No refund, no followup. Unhappy customer. I have lost time and money dealing with this company. NOT WORTH THE RISK.

Bought 1 bridesmaid dress here as was nervous about online purchasing. But to my surprise the colour, fit and quality was brilliant so I was straight back online to get another 2. Again they were perfect and delivery was 2 weeks before expected date too 🤩

Dresses arrived in beautiful condition and arrived quickly. Good quality, would definitely recommend.

Absolutely brilliant company. Don’t be put off by bad reviews, because the customer service is world class. I ordered four bridesmaid dresses; first of all I asked for a sample which they had to specially go to the market for because it wasn’t a popular colour. Then they made four beautiful dresses (great quality, lovely material and really well made - lined and have pockets!). One of the dresses was too big so the lady I was speaking to through the whole process, Assia, was incredible. I returned the wrong sized dress where they made me a new one straight away for no more money (only delivery which was expected) - this was even out of the time frame for return. I can’t thank Assia enough for her help and expertise. Her communication was great and I was 100% satisfied with the dresses. Was a fantastic, stress-free experience and would definitely use again.

Babaroni state on their website "We aim to provide customers high-quality dresses and the best service with the most affordable prices. We will try our best to satisfy all your wishes."

My 2 bridesmaids dresses I ordered from Babaroni were horrendously made. The colour was incorrect it looked like a primary school child had the made the dresses. We sent loads of pictures and videos to customer service who thought there was nothing wrong with the quality!!! Are you kidding me???? The dresses have been returned, but no refund as yet as I am now having a battle with Barbaroni regarding a customs fee I have been asked to pay in China. It cost $35.00 to return the dresses and I have cooperated and done everything Barbaroni have asked but there was no mention of a customs fee during our communication. Honestly, what a rip off!

I would love to be able to show my picture as proof of how badly made these dresses were but this site will not allow me.

Save yourself the trouble and do not buy anything from this company! I am hugely disappointed with their lack of care and consideration towards what is supposed to be a special day! Shame on you Barbaroni :(

The only reason for 1 star is that the dresses are nice.
The issue is that they are refusing to refund the alteration costs which are clearly stated on their website as PER DRESS not per order, as they are now claiming. This is the only reason I ordered from them.
It's been over a week of emailing and it's getting stressful. I have spent over £200 on alterations, sent in the receipts for £110 of that (I accept full responsibility for not having all of the receipts to cover the full amount) and they are now claiming the max I can have is £75 when the website says £35 per dress if below £100. One of my dresses was over £100 so that should get a refund of £50.
They have upped the refund to £80 total. The amount they should be refunding, if going by £35 per dress, is £105 as I ordered 4 dresses.
I've been dealing with Assia who has not been helpful at all and has even changed their tune because they've said it is £35 per dress but they can only refund £80 for all 4 alterations.
The below is copied from the website, note how it says DRESS not ORDER TOTAL-

And it's pretty easy for customers to get the reimbursements. You just need to submit a picture of the receipt from the tailor shop and we will do the rest.
Please refer the reimbursement limits for our dresses below in GBP:
Dress £99 or less - Reimbursement limit £35
Dress £100 - £199 - Reimbursement limit £50
Dress above £200 - Reimbursement limit £75

Disgusting company, do not trust them or what their website says.

Ordered three dresses they are absolutely gorgeous but 1 didn't fit so I do recommend going up s size if you have wide back but customer service helped very well

I have 2 dresses on the way back via shipping. I'm trying to send an email to customer services. 2 different ones I've found, and both emails do not exist. I was told that we have to pay for shipping also, but their site clearly says they will pay. Does anyone have an email for me to get in touch. I sent messages over chat, but being told customer service now. Terrible experience

I was nervous about ordering as obviously from China and had previous bad experiences with ordering clothes from China.
However this was not the same experience.
I ordered lots of swatches and loved the style of dress for my 2 bridesmaids I went for it.
Had several email exchanges and an online chat which was brilliant!
Dresses arrived early and are fabulous although at first I had a panic but realised they were inside out!!!😂
My bridesmaids are thrilled. They fit perfectly and they said they are so comfortable.

Ordered 3 dresses from here for my bridesmaids, dresses arrived and although are beautiful dresses unfortunately they don’t fit. Contacted the after sales team as they don’t have a returns option on their website and they were reluctant to let me return them. Offered me £80 to take them to a seamstress, lovely gesture but the dresses are too small. They eventually sent me their return address, however, it’s going to cost me £70 to return to China. These dresses didn’t get shipped from China they have a London based factory but won’t give it to you as they insist they need returning to China for quality checks.
They also take 10% off each dress that needs to be returned so you are even more out of pocket.
Avoid this website

Horrible experience. Contacted multiple times to return a dress that was never worn, just simply didn’t fit. Quality I revived wasn’t good and customer service even worse. I just want my money back and attempt to replace the dress.

Babaroni customer service is amazing! Really quick at replying and so helpful! The dresses themselves are really good quality, the quality of the material is amazing and the make of them are really flattering. So happy with the bridesmaid dresses i have received.

Assia from customer service is outstanding; responsive, efficient and polite. If only every customer service had an Assia!

Communication was fantastic. The team were so obliging and helpful. They really helped me to get the right dress. Thank you Babaroni!

Amazing customer support, had to return dresses due to small size And reorder. I needed the new dresses ASAP so I contacted customer support who responded swiftly and reassured me they would send The dresses as a priority, which they did