Babaroni Reviews 

131
•
TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

I bought my flower girl dresses from here and they're beautiful! Lovely fabric and detail, and shipped within the expected timeframe. Customer service team has been super helpful too. Would reccomend!... See more

Rated 1 out of 5 stars

My bridesmaid dress came with 5 stains on it, incorrect sizing and now I have to send it back to china and incur further expense. Customer services are difficult and a refund almost impossible. Do n... See more

Rated 5 out of 5 stars

I was very apprehensive after reading the reviews however I ordered 28th June and got my delivery today. After opening the package I was over the moon. Both dresses were lovely and just like the pi... See more

Company replied

Rated 5 out of 5 stars

I received my daughter's Prom dress today and was over the moon with it. Its beautifully made and looks stunning. The communication from the company told us what to expect at every stage of the proces... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

Babaroni.co.uk is an online leading professional dressmaker specializing in wedding dresses and bridesmaid dresses. Following the trend, we have various fashion dresses for a special occasion as well.


Contact info

3.2

Average

TrustScore 3 out of 5

131 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 month

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3.2

All reviews

(131)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered 4 bridesmaid dresses from…

I ordered 4 bridesmaid dresses from Babaroni, 3 to be delivered to my address 1 to a different address, the 4th dress was ordered a few days later, I contacted Assia from customer services and she reassured me that a) all dresses would be made from the same fabric/dye process and gave me the date they would arrive, which was 100% accurate. I've been in touch again to order another dress and again I have received the highest standards of customer service, with Assia ensuring the dress is made again from the same fabric/dye and would be despatched within a 3-5 day time line, which it was.
I would highly recommend Babaroni to anyone, the bridesmaid dresses are beautiful and are really well made, all our bridesmaids love them and the fit is perfect.

September 30, 2021
Unprompted review
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Rated 5 out of 5 stars

Gorgeous dress! Great customer service!

Absolutely fantastic dress! The colour and the design were gorgeous. I ordered this dress for a wedding where i was the witness of the bride. I ordered the wrong colour and the size was too big for me (i would advice to order one size smaller than your usual size) but Babaroni customer service was super helpful! I received a new one very quickly, communication was easy and quick, and they ended up reimbursing 90% of the initial price of the first dress. Thank you so much Babaroni for making this very important event a beautiful one, I felt very special, so many nice compliments on my dress!

September 29, 2021
Unprompted review
Rated 4 out of 5 stars

Good value

Dress was as expected

August 18, 2021
Unprompted review
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Reply from Babaroni

Thank you very much for your support to our website. Sorry you are not satisfied with the service of our website. What is your order number, please? We will check the order for you and try our best to help you solve the problem, so don't worry please. Sorry again for the inconvenience caused to you.

Please tell us your order number, we need to confirm whether you bought it on our website babaroni.co.uk, thank you! We do not accept any bad reviews for orders that are not on our website, thank you very much for your understanding.

Rated 5 out of 5 stars

Exceeded all expectations - Would definitely recommend!

Very happy with my experience. Ordered the dress at the same time as another bridesmaid and we were able to tie our orders together to ensure the dye was done at the same time and there wasn't a colour disparity.

Huge amount of choice and colours which was great and enabled us to get a style that compliments our body shapes.

Ordered on 16/05 and received 16/06. My only advice would be to check measurements on the dress sizes and make sure they are applicable as the dress sizes seem smaller than I'm used to. I checked the sizing though and it's actually perfect going by the measurements.

Dress is heavy, lined and the bodice is boned, feels very good quality. Wish I'd have known about these for my own wedding.

June 14, 2021
Unprompted review
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Rated 1 out of 5 stars

Really bad

Really bad, they haven’t got a proper return policy. I am happy I only bought one dress from them because at least it’s not a massive loss.

Every time I receive correspondence from them it’s from a different person who tries to convince me to keep the item. I just want to return it. This company sells bridesmaids dresses, I cannot understand how people still buy from them when it’s such an important product they are selling.

I am going to warn everyone against them.

May 6, 2021
Unprompted review
Rated 5 out of 5 stars

Great quality and excellent communication

Really happy with our bridesmaid dresses that we ordered, we had some concerns before ordering as we were forced to buy online during the pandemic
The communication from the company was really good, quick and reassuring
When the dresses arrived we were so happy with their quality and the fit and they look amazing just as the picture.
So happy with the service, delivery and the price.
Grab yourself a bargain! They are great

April 21, 2021
Unprompted review
Rated 5 out of 5 stars

Still waiting

Waiting on my dress. My step-daughter ordered this dress, which is why it's in HER name. Super easy guys ORDER # 112621188 is under J. LeRoy, I am S. LeRoy. I can post a credit card statement SHOWING I paid for this dress.

So this company likes to play games. The only time they messaged me was when I posted a review.If you are reading this review and want to see the WHOLE conversation, please find me on Facebook!!!

Babaroni, you need to check the names on credit cards. It has MY name on it! I now have a screenshot of the charge from Babaroni.com for $133.99.

If anyone would like me to prove that I paid for the dress, I have it. I removed bad review until I get my dress. They will NOT send my dress until my bad review is gone. So NO BAD REVIEW!

March 24, 2021
Unprompted review
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Reply from Babaroni

Thank you very much for your reply. Please rest assured, we will contact other colleagues to send the dress to you as soon as possible.

Rated 1 out of 5 stars

STAY AWAY!!!!

Bridesmaid dress was ordered for me off this site! Dress arrived and looked beautiful! Opened it up and it was way smaller than what was ordered. Contacted them and they tried to tell us we were wrong, we measured the dress and got another bridesmaid (who was 4 sizes smaller) to try it on! It did not fit. Sent the dress back and they are still saying they have not received it! I have never seen customer service so bad in all my life. Trying to organise a wedding in covid times is stressful enough without companies like this adding more to a very upset and stressed out bride. Stay away from this company! If I could give it a minus star I would!

March 6, 2021
Unprompted review
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Reply from Babaroni

Thank you very much for your support to our website. We checked your order and conducted a survey. You did not buy the dress on our website babaroni.co.uk. Why did you write a bad review about our website please????

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Rated 5 out of 5 stars

Brilliant customer service

I took a risk and ordered 4 bridesmaid dresses with very little information regarding this company, however I was not disappointed. They arrived and 2 fit, 2 didn’t. They do come up quite small but 100% my own fault for going with typical UK sizes rather than the measurements provided (a lesson I shall learn for future purchases). I contacted the customer services email and they were very efficient in getting back to me and extremely helpful. I returned the 2 dresses and reordered them in the size above. I did have to pay a restocking fee, but this was all in the T’s&C’s. The dresses themselves are lovely quality and would recommend them to anyone looking for bridesmaid dresses in the future.

February 1, 2021
Unprompted review
Rated 5 out of 5 stars

Overall this was a beautiful dress

Overall this was a beautiful dress, I ended up returning it because it was not the right size for me. The return process was easy and they were extremely helpful! Based off of previous dresses and my return experience I will be reordering!

January 4, 2021
Unprompted review
Rated 1 out of 5 stars

Absolute scam company

Absolute scam company. Can’t return dresses that don’t fit without paying for shipping yourself, and they take a “restocking fee.” They also ask you to falsely declare contents to avoid tariffs.

November 11, 2020
Unprompted review
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Reply from Babaroni

I'm very sorry that the dress you received didn't fit. Sorry, please understand that the return policy of each website is different. If the dress you received is not suitable, you could return it unconditionally or exchange it for free. For your comments, we will also actively negotiate and modify the website's return policy.I am very sorry for the bad shopping experience brought to you!

Rated 1 out of 5 stars

Disappointed is not the word

I ordered 6 dresses for my bridesmaids. They arrived and were too small, definitely not true to size. No contact number as they are based in Shanghai. I emailed the company and have had real trouble getting contact back. I returned (which cost nearly 150 pounds) and I have still not had my return. I have attempted to email the company and no response after two months. Worst experience I have had with this company and this is my wedding money being wasted.

November 8, 2020
Unprompted review
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Reply from Babaroni

We are very sorry that you are not satisfied with the products and services of our website. Due to the impact of the current epidemic Covid-19, the delivery is contactless. We need to go to the post office to retrieve the returned package with the tracking number. We would contact the customer as soon as we receive the returned dress and refund the customer. Moreover, our customer service staff responds to every customer's email. If you do not receive it, we suggest you check the spam mailbox.I am very sorry for the bad shopping experience brought to you!

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Rated 1 out of 5 stars

I wish I could put a negative star

I’ll start by stating, what a HORRIFIC experience. This business has NO idea how to run efficiently. I chose a dress for 7 of my bridesmaids. One bridesmaids (Thank God!!!) ordered a dress. Not only did the dress look different in person, her hook was missing. There is NO phone number to call, email is the only source of communication. They never provided a refund for her dress, and also tried recommending her to get her dress fixed somewhere else!!! My bridesmaid ended up having to pay for ANOTHER dress plus shipping in order to get her “refund” from the first dress. Please save yourselves from buying off of this disorganized unprofessional website. It’s a shame, they could have had more business. I’m not allowing any of my other bridesmaids to order from this bs.

June 14, 2020
Unprompted review
Babaroni logo

Reply from Babaroni

We are very sorry that you are not satisfied with the products and services of our website. If the product you received has any quality problems, please take some photos and send them to our customer service mailbox. Our customer service staff will refund you or re-send it to you after verifying the situation, so don’t worry please. I am very sorry for the bad shopping experience brought to you!

Rated 4 out of 5 stars

Worth the gamble, so far!

I ordered a swatch of fabric on April 14th, as I'm considering ordering bridesmaid dresses from there. I am cautious about it because there doesn't seem to be much in the way of online reviews of this site. Thought the price of the swatch was worth the gamble if it never showed up.

I'm happy to report it arrived! Considering the COVID-19 pandemic, they arrived from China in under 2 months! Quality of fabric seems pretty decent and the colour is representative of what you see in the pictures. They provide you with a tracking number too, so you'll know where your item is.

I'm now convinced I will order my bridesmaids dresses from this site. Thought I'd share this review for anyone, like me, who depends on online reviews to reassure me a place is real!!

June 5, 2020
Unprompted review
Show reviews in all languages. (131 reviews)

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