Babybub  Reviews 

792
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, especially the pregnancy pillows, for their compact design and effective support for the belly and back, significantly improving sleep quality without taking up too much bed space. Many appreciate the customizable nature of the pillows and the cooling cases that prevent overheating. The quality of both pillows and maternity leggings is consistently highlighted, with users finding them comfortable, soft, and well-made. However, some customers reported issues with customer service, stating they received no response to their inquiries. A few other people also felt that the pillow fabric was rough with exposed zippers, and some noted that the Velcro attachments wore out quickly, causing discomfort or the pillow to shift during the night.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with the quality... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent quality of products like... See more

Customer service

Users describe positive interactions with customer service, often highlighting the quick, helpful, and... See more

User experience

Customers had positive experiences with user experience, with many expressing delight at how well the product... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the prompt and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using the BabyBub pregnancy pillow for a little while now, and it’s been such a game changer for my sleep. I love how compact it is compared to traditional pregnancy pillows, it gives g... See more

Rated 5 out of 5 stars

I am extremely satisfied with this pregnancy pillow and would 100% recommend it to every pregnant woman. It gives amazing support and keeps me from constantly turning onto my back during the night.... See more

Rated 5 out of 5 stars

Best maternity pants compared to other brands! I felt comfortable and well supported wearing these maternity pants from 1st trimester till week 38 of my pregnancy, plus the side pockets were very... See more

Rated 5 out of 5 stars

Ever since getting pregnant I have been struggling with being over heated while sleeping. I can't tolerate anything more than a thin quilt to sleep while my husband slept bundled in sweats to stay war... See more


Company details

  1. Maternity Store

Written by the company

A maternity brand for all mums and for babies made for motherhood, from pregnancy to blooming bellies, breastfeeding, and beyond.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

792 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(792)

254 reviews in the last 12 months

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Rated 5 out of 5 stars

the little pillow that could

No question, this pillow is amazing! I got it early at 10 weeks and I am so glad I did. Many more uses than just sleeping, i use it all the time for reading in bed- propped against the pillows for extra support, the little bolster pillow my new best friend, I even shove it between my boobs when they feel so heavy at night. Put the two halves together for sexy time and you have a hip lift.... thank me later for that one.

June 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Customer service is on the next level. Amazing!

Product is amazing. But customer service and after-sales communication are more amazing.

Thank you, Ashley, Rachel, Patricia, and to all people who helped me with all of my concerns. I do hope I mentioned all the names who guided me in choosing the right product.

Amazing people.

June 4, 2026
Unprompted review
Rated 2 out of 5 stars

2-3 weeks and still no pillow

I have gone back and forth with BabyBub for 2 weeks. I never got my pillow and the courier they use lost my package. I have asked that just another pillow be sent so I can be comfortable (which is why I ordered it) and whatever shows up I will just ship back. They do not prioritize or support the comfortability of the pregnant mother.

Updated: After going back and forth with 3 different people and asking multiple times for a new pillow to be sent, BabyBub did finally get someone to send out a new one after 12 days of me waiting and asking. It is supposed to arrive today by a different courier. I would honestly say that seeing some of the other reviews of people not receiving or having to wait a full month or more to get their order is logistic mismanagement. I would hope the company would reevaluate using a courier service that is not responsive to them or their customers. I upgraded my rating to 2 stars after my experience and them finally getting me a new pillow but honestly I shouldn't have had to ask for my money back or a new pillow.

May 26, 2026
Unprompted review
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Reply from Babybub

Dear Chardonée,

Thank you so much for taking the time to update your review. First of all, I'm truly sorry for the frustration and stress this whole situation caused 💔

I can completely understand why you were disappointed. You ordered your pillow to get some much-needed comfort, not to spend nearly two weeks chasing updates and asking for a replacement. If I were in your shoes, I would have felt exactly the same.

While I'm glad we were ultimately able to arrange a replacement and get it on its way to you, I also understand your point that you shouldn't have had to push so hard for a resolution in the first place. That's fair feedback, and we're taking it to heart.

Unfortunately, your original parcel being lost by the courier created a domino effect of delays, but that doesn't change the fact that the experience fell short of what we want for our mamas. We're constantly reviewing our processes and carrier performance to help prevent situations like this from happening again.

Thank you for giving us the opportunity to make things right, and I truly hope your new pillow is everything you needed once it's in your hands. And please feel free to shoot us a msg whenever you need anything. We're here for you, mama.

Warm regards,

Sheyma @ babybub

Rated 5 out of 5 stars

My goodness!

My goodness!! I didn’t know how much I needed it! It’s the perfect level of comfort and takes up less space than my previous one! I would definitely recommend to any pregnant mommas who are looking for a good nights sleep!

June 6, 2026
Unprompted review
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Rated 3 out of 5 stars

Meh its ok

Personally didnt like the feel if the fabric, its quite rough compared to other pregnancy pillows and the zips are completely exsposed, so i kept catching them and scratching myself on them.
The pillow shape itself is quite a good design but its akward if you rotate alot in the night. It'll only really work one way.
I ended up buying another u shaped pillow and this was much better and alot cheaper.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the babybub leggings and in…

I ordered the babybub leggings and in the end the waist band was cutting into my
Stomach too
Tightly
And it was uncomfortable I wanted a full refund. I ended up dealing with Rachel Edwards who was a con artist kept offering 30% and 80% refunds instead of the full one even though in her emails she was like “you are in your 90day free trial
Period so You can have a full Refund” I kept Requesting for It And ended up
Ignored.
This is a scam artist of a company and wouldn’t recommend them
Or their products

June 2, 2026
Unprompted review
Babybub  logo

Reply from Babybub

Hi Sinthiya,

I’m really sorry to hear how frustrated and disappointed you’ve been feeling 💔 I can completely understand why you’d be upset, especially when all you wanted was a comfortable pair of leggings and a straightforward resolution.

I’d just like to reassure you that our team was never trying to prevent you from receiving a refund. When alternative refund options are offered, it’s simply because some customers prefer a hassle-free solution that lets them keep the product rather than going through the return process. That said, if a full refund is what you prefer, we absolutely respect that choice.

If you're still within your 90-night trial, you remain eligible for a full refund upon returning your order, in line with our policy.

I’d really love to look into this personally for you. If you could share your order number, I’ll gladly ping one of our support team members and make sure your case gets the attention it deserves.

We genuinely want to help and make this right for you.

Warmly,
Sheyma @ babybub

Rated 1 out of 5 stars

MOLDY AND DAMP

I just received my babybub pillow set. And up upon opening the AIR TIGHT packaging, I could smell the indistinguishable scent of mold.

There are black mold spots all over the pillow and upon touch, the pillow is completely damp.

This is UNACCEPTABLE AND DISGUSTING for an expecting mom to have to deal with. I would attach photos if this platform allowed them.

0 out of 10

May 27, 2026
Unprompted review
Babybub  logo

Reply from Babybub

Hi lovely,

Oh my goodness, I’m so sorry you had to open your package and find that 💔 I can only imagine how upsetting and disappointing that must have been, especially when you were expecting something to help you feel more comfortable during pregnancy. As a mama, that’s the last thing you should have to deal with.

I’ve looked into your case, and I can see that a full refund has already been processed for you. I’m glad we were able to take care of that quickly, but I know that doesn’t undo the shock and frustration of receiving your order in that condition.

I also want you to know that your case has been escalated to our internal team for a thorough investigation. This is the first time we’ve received a complaint like this, and we’re taking it extremely seriously. We absolutely won't let this one slip through the cracks.

Thank you for bringing this to our attention. While I wish your experience had been very different, your feedback is helping us make sure this doesn't happen again.

Wishing you all the best for the rest of your pregnancy, and again, I’m truly sorry you had to go through this.

Warmly,
Sheyma @ babybub ❤️

Rated 5 out of 5 stars

Pregnancy pillow

I’m really happy with my Baby Bub pregnancy pillow! It’s incredibly comfortable and makes sleeping so much easier during pregnancy. The pillow gives amazing support to my bump, back, and hips, which helps me feel much more relaxed throughout the night.

The material feels soft and cozy, and the shape is perfect for finding a comfortable sleeping position. Since I started using it, my sleep quality has improved a lot and I wake up feeling less sore and tired.

I would definitely recommend this pillow to any pregnant mama looking for extra comfort and support!

May 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Couldn’t have asked for a better experience

After buying a bundle and only part of it working for me I reached out to customer service. I received timely and kind responses, where they did their best to try and find solutions to the problem I was having and when that didn’t work they were very gracious with their return policy. I couldn’t have asked for a better experience. Plus the part of the bundle that does work for me is absolutely great!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

The back pillow is WONDERFUL

The back pillow is WONDERFUL! It has helped me sleep tremendously :) Also customer support is SO kind and so helpful. I decided I didn’t want the full body attachment and they went above and beyond to help and support me with my return.

May 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Such a great company

The products are so great, and the customer service is super responsive and helpful. I highly recommend the pregnancy pillow and postpartum leggings!!

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

LOVE IT!!!

THIS PRODUCT REALLY HELPS WITH MY BACK PAIN AND ITS SO COMFORTABLE SLEEPING WITH. 10/10

May 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Great customer service

Everyone I spoke to at customer support was extremely helpful. The staff communicated frequently, giving updates on the status of the issue, which was resolved fairly quickly.

May 15, 2026
Unprompted review

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