Babypark Reviews 

The only shop with the car seat I wanted! Easy to checkout and delivery date is quick. Very happy

I bought a new EasyWalker Miley stroller from BabyPark 1.5 years ago, and it’s been a complete disaster. Just a year in, the wheels were completely shot - we're talking about normal use here, and it couldn't even handle a slight bump. I reached out to BabyPark, and their genius solution? “Wash it with warm water.” Seriously? I expected this stroller to last through at least one kid's worth of use, not fall apart at the first sign of wear. So, I sent it back, expecting a fix.

What I got back after six weeks was an absolute joke - a different stroller, covered in dirt and sand, utterly broken. And to add insult, it came with Chinese letters on the package. Did they ship it off to China for some half-baked repair job? When I called BabyPark out on this, they casually mentioned they lost my original stroller and now it'd be another 2 weeks for a "new" one.

And the cherry on top? The "new" stroller they sent me had a fresh top but the wheels? Completely worn off and obviously used! It’s clear they think they can fob off subpar replacements and expect us not to notice. This isn’t just poor customer service; it’s outright disrespectful. The reason to buy new stuff is the warranty- don't count on it from BabyPark!

Terrible false advertisement and unreachable customer service. Phone number doesn't work, emails go unanswered. Whatsapp line is a dead end. I ordered online with a promise from their website that if you order before a time, you get same day delivery. Item in stock. Well, those are lies. Item not delivered that day, the next day it says item was sent to the wrong place (also probably a lie they have on rotation), and the next day, it says it will be delivered the following day, which is also a lie, and the next day it says the next day and so on. Beware of ordering from this company. Nobody to reach to find out any information about your order.

The online shop of Babypark works terrible. We received an email from them saying that the product was delivered, but it wasn’t and we didn’t make any signature. Now they say our case is under investigation and they refuse to give us a refund. We are talking about 250€, not a yoke!

I made an order 1 month ago and have only received one package out of 3 so far. Careful, you pay upfront on the site and then you receive an email saying the item is out of stock.
Delivery was scheduled 3 weeks later but we missed it. Since then, 2 packages are lost and one item was said to be delivered but cannot be found.
Customer service is friendly but inneffective on whatsapp. Call them and they will act much faster.
I’d recommend to pay a bit more for a much better customer experience on a different site. Definitely not the best customer experience…
Edit: this company has no idea about what an ideal customer experience should look like. The package was delivered 10km away and it cost me 20€ to pick it up: « we’re sorry that’s DPD’s rules ». Well you’re responsible for it too if your parcel provider poorly reflects on you.

Lots of varieties in the store, you can compare different brands and try products yourselves like strollers. You can make a private shopping appointment then someone will be appointed to you and explain everything.
You can change or return items in the store easily even if you buy it online.
Only one thing to improve, not all the sellers are in the same level of knowledge. Sometimes they give different information.

Firsty, the items don't have clear pricing, secondly, when you ask for advice, you need to wait for more than 30 mins. The reception doesn’t answer properly.

I ordered an item and in a few days recieved the email that the item is not in stock. I sent an email asking when item will be shipped and recieved explanation that item will be back in stock in 4-6 weeks. Time passed and I haven’t recieved notification of shipping. I sent another email asking about the status - only to find out my order had been canceled without being notified of it! Only upon my email, I got some feedback and refund. If I had not asked, I would still be awaiting for the item. Very disappointed with the service and communication!

We bought a car seat for our champ from Babypark Gouda, the buying experience was stress free and the staffs were super helpful, I would definitely recommend this place to someone who wants to buy infant and child products.

I ordered few things from baby park because I thought it’s there since 27 year so can trust them! But how wrong was I !!
The money is taken from my account and I did not even receive a confirmation email about order.. not even about order number..
I took a screenshot while ordering and so I have the order number, god knows what would happen if I had not taken that.
When I call the customer care, they don’t want to help at all.. I asked to send at least a confirmation email and they just rudely respond they cannot because they do not see the money on their account( I also checked spam folder so please don’t reply with this answer) . It’s such a bad experience!! Rude and not at all helpful.. never ever buying anything from here.
PS-
Order placed on 17th of April
Money gone from my account- 18th of April
Not even a single email till date.
The website promised 3 day’s delivery

This is the second time I have ordered an item that is out of stock. Why take an order from a customer on the site? Why ask for payment if you don't have the product?

I don't understand how in 2023, with the vast amount of eCommerce software available, not fine-tune the delivery process and not update the stock availability information on the website.

There should be no such companies on the market. They don't change and are not capable of meeting customer expectations.

DO NOT BUY FROM THIS COMPANY!

Bought a fairly expensive stroller from them which after 3 weeks was broken already. Sent it back for repairs as replacement or refund was not offered. The company claimed that the stroller was lost in shipment although I could see the postal service had delivered it. Even advised me that I will need to contact the postal service and that they cannot do anything. The postal service firmly stated that the company who issued the return label needs to speak to the post. It was only after I started referring to consumer rights protection and that it is their responsibility as the seller did they acknowledge that they actually had the stroller with them all along.

Received the stroller back 50(!) days after sending it to them and it turns out they did not even attempt to repair it as the stitching was still broken as it was when I sent it back to them.

I have contacted them to issue a refund instead as I am not able to carry my child for another 50 days while waiting for this company to "repair" it again, but not expecting anything based on the experience to far. Will never buy anything from them and urge others to consider carefully about what kind of after-sales service you might need for your products. There are other better options out there, just about all of them.

As for I, will file a consumer rights case against this fraudulent company.

Horrible customer service. I purchased two covers for my baby’s box in July of 2022. My baby was due in November. In October I was told they would arrive in November, in November was told they would arrive in January and now I’m being told it will arrive in March 2023???? My baby will stop fitting in the box before I see my purchase! If something is not available on their website DO NOT WAIT FOR IT YOU WILL NEVER HAVE IT! Tried to contact customer service for any kind of solution, they were rude and condescending. Just horrible. If I could give 0 stars I would.

I have had two amazing experiences with Babypark! First time, I needed screws for a baby box / playpen and was helped so brilliantly over the phone. Now, yesterday I ordered a pram/buggy at 19:00 and it arrived at 11:00 the next day. Just at the website promised. Fantastic company. And the price was lower than bol, Amazon or other baby stores. Love it!

Babypark nl makes the process very easy and enjoyable!

I had a great experience shopping at baby park Kesteren. The staff was very friendly and gave me a lot of useful information about the products. The variety of products is enormous and I use some of the products now for my baby with great satisfaction. It is good to know in advance you have to pick some stuff up in the stock after visiting the shop.

Great service, quick delivery and friendly staff. I recommend!

Service is great and products as well!
Some things went wrong in delivery and the product, but good solutions have been offered. I also enjoy the kind service in store

Nice store with helpfull staff, only downside is that the prices are somewhat on the upside until you show that you can find the products cheaper elsewhere and also they don't gave any benefits or reward system no matter how much you spend as a regular customer. Besides that it's a good store.