Babypark Reviews 

We recently visited the shop in Eindhoven. Although, it took a while to talk to a staff member (it was a bit busy, so understandable), we eventually got to talk to Dientje. She was super nice and explained everything very well. We had a good experience and clear understanding after this talk. Thank you Dientje.

Great selection of products and great after-sale service, even when things don’t go as planned. Thanks for your help

I ordered some parts from Babypark NL from the UK. The service via email was fantastic and after initially quoting 10 to 12 weeks delivery time. The items came within 2 weeks!

Packaged very securely and the items got here very safely all intact.

Thanks Baby Park (Kesteren)

I bought a service accessory from baby park, 2 months ago. I called them to learn the delivery time, found out that it was not ordered. Than it is ordered @30th September, delivery date given 2/3 weeks later. I called them to confirm delivery time 6th October, the answer is there is another delay to begin November, they will connect supplier. The most important issue is here communication. 1) During the call, I mentioned I had to call Babypark myself to find out there is delivery issue. Babypark has to inform the customer without me calling them 2) During the call, I mentioned I experience always delivery issue. The answer: “Yes and No, we do delivery on time , supplier has delayed” What an answer! Babypark is responsible to communicate delivery dates reliable and if there is any delay, baby park is responsible to manage the expectation and customer service. The baby will be born already, now we dont have our products where we could have bought somewhere else!

The first time I went to the baby park I was amazed at how big the store was and then I got astonished about how many different brands the store had to get a car seat, clothing, a baby bed, etc. Besides how physically big the store was I was very grateful for the help I got in order to choose the best crib and bathtub that my baby would need because as a first-time mom it's difficult to make the best decision. Congratulations with the amazing store that has it all!!

Large variety of products and very good customer service, highly recommended

When we arrived we were not immediately helped or offered help; although it was entirely necessary; since is always to check the store by yourself.
Later after checking enough stroller we had questions about how to fold a stroller; never the less it took approx 15 min to get help from a worker; and the worker didn’t know how to do it.
Maybe it a busy Friday evening (but that’s the time slot we had available; since it doesn’t open on sundays; we found that strange enough).
Later after we asked for help; the help was indeed good and personalized; we could even checked if the stroller fit our car in the parking lot.
Prices of the strollers were the same as the me offered by the brand website; so although purchasing it there or by the website implied delivery time; we proceed and we’re happy to leave such an extenuating purchase.
Luckily they have a cafe to order snacks and drinks; and couches to sit and relax!

The worst service ever. No problem with the products and online shopping. But we placed the order in the shop (it was in stock) and were promised to get it as soon as possible. After 2 weeks still don't have it! Nobody replies on emails, via phone call, waited 20 min after switching to delivery department (nobody picked the phone).

An unfriendly and unorganized mess

I purchased a gift of a bib and bunny wrap for my daughter. On February 26.
They tell me it was sent on the 27th. I only know I received a message from PostNL a package was left at the Primera. When she went to pick it up they couldn’t find it. I called customer service to get a tracking number which they were going to get back to me with. After a week and several more calls and emails, still no tracking number from Babypark. The package was returned to them.
It would be sent out again upon receipt.
It was back at Babypark on March 10.
A few more phone calls and finally on March 18 the package was sent I was told.
Again no tracking number from Babypark but I received a message from PostNL.
I told my daughter to stay home because the address was right but the first name was similar but not the same and there was no last name on the package.
She called me very confused about the content which is a camera stand for a camera she doesn’t own.
All in all 3 weeks after ordering I have called unfriendly customer service people with a long wait time 8x, sent 7 emails, my daughter is going to the Primera for the 2nd time and we still don’t have the gift.
We have a lot more baby items to buy but not one will come from Babypark.

You cannot place an order on Sunday as if somehow that would violate their right to rest on Sundays, when in reality it would just be placed automatically in the backlog.

A few weeks ago I tried buying something on their site and my credit card kept getting declined for no reason. When I called them for an explanation they told me that they didn't have any because their payment provider does not communicate that kind of information with them. Yesterday I ordered an in stock item that if ordered before 10 in the morning would be delivered the same day. Of course my order never arrived yesterday. I called them this morning and they basically have no idea when my order will be shipped and told me that they cannot cancel my order because it is ready to be shipped and I should just not accept the delivery to get my refund. In the meanwhile I urgently need a car seat for my son and they took the money out of my account (ideal). I guess I am supposed to either have an unlimited supply of money or just sit and wait until the day they reimburse me. Remember my perfectly valid credit card does not work on their site (it does in the store). Oh by the way, in September I spent over 4000 euros with them, I guess this is how they treat good customers. Slaap kindje slaap Babypark!

Everything was perfect! I placed my order around 8pm and I received my order at home the very next day around noon. I strongly recommend!

We ordered a baby bed and other things for 200 euro on this website. The website claimed that they did not receive the payment because of their intermediary and refuses to ship the goods. However the payment was carried out using the bancontact on their website and regularly charged to my bank account.

In addition, I used a gift card, but they did not deduct the gift card amount from the final payment so I ended up paying the gift card amount double.

230 euro stolen and when you call them they pretend to not speak english and they don't respond.

Dear Babypark,

I cannot express in words how disappointed I am in your lacking customer service. How can this be? Don’t you promote yourself on being that extra help for us parents? Sure not for us, quite the opposite; Extra work.

In August 2019 I ordered the majority of my baby stuff with you, to be delivered end of September (a month before due date). We ordered the following; Thule Sleek with extras (1.150 €), Sebra bed (850 €), Sebra madras (220 €), Linen x 4 (80 €), Stokke bath (50 €), Baby Breeza (270 €).
Adding up to a total of 2.620 € (quite an investment made with you).

However when taking the Thule sleek into use (when the baby arrived in November), we noticed some defects with the lift. Due to the business of being new parents we do not have the chance to write before January 2020. But this is where the real trouble begins.

3 January 2020; First message to babypark.nl on the defect Thule Sleek.

3 January 2020; Babypark asking for serial number and a video of the issue.

6 January 2020; I provide video and pictures.

11 January 2020; I haven’t heard anything back from you, so I write again to hear on the status.

11 January 2020; Babypark claims a message from them is missing, where they are asking for serial number. The message isn’t missing, it was never sent.

16 January 2020; I send the serial number.

16 January 2020; Babypark sends an email saying the information has been shared with their supplier. I need to wait on their response.
In my opinion weird, as I didn’t buy it with the supplier but Babypark. But fine I’m waiting.

3 February 2020; Again haven’t heard anything from Babypark, so I write to them for a status.

3 February 2020; Babypark respond and ask for which store I would like to exchange it in.

7 February 2020; As I ordered everything online and got it delivered to my house, I expect the same when I have a defect product to exchange.

7 February 2020; Babypark claims I didn’t do that, and say anyway it is not protocol. They expect people to show up in their store for an defect exchange.

8 February 2020; Writing a bit back and forth until Babypark finally says they can pick it up.
They say I will hear from their Planning department shortly.

24 February 2020; For the third time in this process I again haven’t heard from them, and have to contact them for a status.

2 March 2020: For the fourth time I haven’t heard anything. So I’m writing again for a status.

8 March 2020; For the fifth time I haven’t heard back from them. It’s now been over a month since their last reply (and this was all before corona, so no excuse)

9 March 2020; Finally I get an email from the planning department. But no one from customer service either to follow up or apologize for their missing reply.

18 March 2020; Finally I get a new lift. 2.5 month after I first contacted them.

It took a lot of emails and a lot of waiting before I finally received the product I paid for and not a defect one. It has by all means been the WORST customer service I ever experienced, and I would not recommend Babypark to anyone.

We visited the Babypark in Veldhoven to purchase a car seat for our 13-month old. The guy who helped us was very knowledgeable and patient to answer all of our many questions. I give 4 stars though because some of the information he gave us did not completely jive with what the manual said.

I also had to call customer service a few weeks later to get help uninstalling the car seat. They were patient to help walk me through it over the phone. It also had by far the best prices on the particular model of car seat we ended up purchasing.

Babypark Amersfoort basically turned into our second home in the weeks before and after our little one was born, to the extent that upon leaving, the manager would say “see you tomorrow”. What kept us going back were the knowledgeable staff - more knowledgeable, helpful and ready to advise than what we found at Prenatal or Babyland - and the product range - again, wider and of higher quality at reasonable prices than what we found elsewhere. Bought our pram, changing unit, cloths, car seat, ... here. Would always recommend it!

We visited the Babypark location in Gouda for a stroller. The personnel was very kind and efficient. We got good advice in English language. Also, the customer service was quick and informative in replying to a clarification question per email and determining the delivery date. Very good experience.

My husband and I left Baby Park Gouda very happy of items we've bought for our first baby and feeling we were excellently served. Baby Park has almost every single product from every important baby brand. The service of consultants at the store was flawless. The store has great facilities to test strollers on the spot which was very useful for our decision making. Highly recommended!

I bought a bed for my daughter (Flexa Play), the quality ius awesome, the store and customer service were also great! They even made the same price as I saw in another store, because I prefered to buy with BabyPark (which I knew and was recommended by my friends also), they delivered in our house in the scheduled time, the package was properly stored, so all good recommendations.