Had the pleasure of being assessed by Paul. Truly a kind, caring and compassionate individual. Paul was very understanding and was able to offer recommendation tailored towards my needs. His kindness... See more
Company replied
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Review summary
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Had an amazing experience with Steve. Was highly impressed by his professional customer service, and the way he was willing to patiently give of his time to explain useful tips to get the best out of... See more
Company replied
The technician who came to swop my seat base to the coccyx cut out base (as it had been omitted on the order form), was excellent & made sure the chair was set up exactly how I needed it to support... See more
Company replied
Had problems with making the payment needed as post code wasn’t recognised on thier system. Both emails & telephone calls were dealt with in a timely fashion. Quick delivery, well packaged & a good qu... See more
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Company details
About Back Care Solutions
Written by the company
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TRAINING & ASSESSMENTS
We are the UK’s leading supplier of ergonomic office products, workplace assessments and mobility solutions ranging from ergonomic chairs, standing desks, mice & keyboards, posture supports and powered chairs. Our mission is to improve workplace comfort and to both prevent and manage muscular injuries and postural problems at both home and work.
Our team is available to assist with expert advice and support via phone, email or live chat or alternatively we can provide a range of DSE and workplace assessments both on site and remotely to mitigate any work-related injuries and risks.
We have been operating for 20 years and have become one of the leading names in the workplace ergonomics market, with a priority placed over customer satisfaction and service. We ensure that each customer is provided with a bespoke solution with suitability assured by our trial and returns periods.
Contact info
The Old Bakery, Club Street, PR5 6FN, Bamber Bridge, United Kingdom
- 01772 330 333
- office@backcs.co.uk
- www.backcs.co.uk
4.9
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Every part of the service was great
Service has been great throughout – with the amount of communications, amount of information communicated. I appreciated the manuals and guidelines. The delivery was smooth, the delivery person (sorry I can’t remember his name) was calm and clear and made sure I understood everything about how to adjust the chair.
April 10, 2026
Reply from Back Care Solutions
Thank you so much for our 5 star review! We are very glad to hear you had a great experience with us and our drivers.
Many thanks,
The BCS Team
quick, informative and smooth
quick , informative and smooth from order & delivery to the actual set up. Was really happy and surprised at how quick this was all done.
April 15, 2026
Reply from Back Care Solutions
Thank you for our 5 star review!
We are pleased to hear you had a great experience with the delivery and set up!
Thanks
The BCS Team
Listened to and treated as a person not a number…
I recently had an assessment with Ellie, she was such a lovely person, she listened to my worries and concerns and made feel like a real person and not a number.
She advised the next steps and what she was going to do and took pictures of my current set up
I was really happy with how it went
April 16, 2026
Reply from Back Care Solutions
Thank you so much for our 5 star review!
We are glad to hear you had a great experience with the assessor!
Thanks
The BCS Team
Reply from Back Care Solutions
Dear Lizzi, Thank you so much for your lovely review. We are happy that our services met your expectations and that you are happy with your product.
Best Wishes
BCS Team
Outstanding Customer Service from the…
Outstanding Customer Service from the assessment to the set up of my work station.
First Class all the way
March 20, 2026
Reply from Back Care Solutions
Thank you so much for your 5 star review! We're happy to hear you had such a positive experience with our team.
Thanks
The BCS Team
expert service
The specialist that cam out to do a chair assessment for a member of my team was extremely knowledgeable and helpful
April 14, 2026
Unprompted review
Reply from Back Care Solutions
Thank you so much for our 5 star review! We are pleased to hear your assessment went well.
Thanks
The BCS Team
Excellent service
Thorough, clear information, expertise in back support, would use again!
April 9, 2026
Reply from Back Care Solutions
Thank you so much for our 5 star review! We are glad to hear you had a great experience and would recommend us in the future.
Thanks
The BCS Team
Excellent service!
Provided what was recommended.
Arrived on the date given.
Once the chair was delivered, everything I needed to know about the chair was explained to me thouroughly.
April 10, 2026
Reply from Back Care Solutions
Thank you so much for your 5 star review!
We’re delighted to hear your items arrived on time and that everything was explained thoroughly.
Thanks
The BCS Team
Reply from Back Care Solutions
Thank you for our 5 star review!
We are really glad to hear you received great service and your happy with our products!
Thanks
The BCS Team
Great service
Delivery was swift and communication was great.
who would have thought that a simple chair can put such a huge smile on your face!!!
April 8, 2026
Reply from Back Care Solutions
Thank you so much for our 5 star review! We are really pleased to hear you are happy with your chair and that you had great service across the teams.
Thanks
The BCS Team
Lovely personal experience
Lovely personal experience. The right questions about setup were asked, and all packaging was cleared and taken away.
March 25, 2026
Reply from Back Care Solutions
Thank you so much for your 5 star review!
We are pleased to hear you had a great experience with our teams.
Thanks
The BCS Team
Absolutely amazing service from Back…
Absolutely amazing service from Back Care solutions...well worth 5 stars plus more . The quality of there products are fabulous...thank you Tracey xxx
April 7, 2026
Reply from Back Care Solutions
Thank you so much for our 5 star review! We are really glad to hear you have had a great experience with us and that you are pleased with the quality of our products.
Thanks
The BCS Team
Very fast service
April 7, 2026
Reply from Back Care Solutions
Thank you for our review! We are glad to hear you had a fast service.
Thanks
The BCS Team
A very easy & pleasant experience.
A very easy & pleasant experience.
From start to finish is was super easy & everything explained thoroughly.
April 1, 2026
Reply from Back Care Solutions
Thank you so much for your 5 star review! We are glad to hear you had great service and communication.
Thanks
The BCS Team
Reply from Back Care Solutions
Thank you so much for our 5 star review! we are glad to hear you had a great experience with the team.
Thanks
The BCS Team
Great staff
Good friendly staff who were able to assist with numerous requests over the phone from rearranging visits to organising new ones. Positive and friendly assessors who came to site to undertake the assessments. Overall very good staff and communication.
April 2, 2026
Reply from Back Care Solutions
Thank you so much for your kind words! We're really pleased to hear that our team was able to support you effectively, both over the phone and during your on-site assessments. Providing friendly, flexible, and clear communication is very important to us, so it's great to know that this came through in your experience.
Thanks
The BCS Team
Each member of staff that I dealt with…
Each member of staff that I dealt with were great, answering my questions and advising.
Everything was easy from start to finish, fab company, would highly recommend them.
April 1, 2026
Reply from Back Care Solutions
Thanks so much for our review! We are very glad to hear you have had a good experience with all of our teams and would recommend us.
Thanks
The BCS Team
Excellent Service!
I received my much needed equipment very quickly and it has made a massive difference to me.
March 30, 2026
Reply from Back Care Solutions
Thank you for our 5 star review! We are glad to hear the products are already making a difference and you had a quick turn around time.
Thanks
The BCS Team
Reply from Back Care Solutions
Thank you so much for our review! We are glad to hear the process was easy from start to finish.
Thanks
The BCS Team
Really informative workplace desk…
Really informative workplace desk assessment. The assessor was friendly, professional and knowledgeable, and we have been advised on the most appropriate desk set up for the individual in need. This is a personalised service which should have a tremendous impact on both well-being, and productivity.
March 23, 2026
Reply from Back Care Solutions
Thank you for your kind feedback. We’re really pleased to hear that you found the workplace desk assessment informative and that the assessor made a positive impression. It’s great to know the personalised recommendations are helpful, and we hope the new setup brings meaningful improvements to both well-being and productivity.
Thanks
The BCS Team
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