Back Market - United States Reviews 

19,318
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 3,317 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, often finding items in like-new condition and indistinguishable from brand new devices. Many people appreciate the significant savings and competitive pricing, making refurbished electronics an attractive option. The shopping experience is frequently described as easy and flawless, with fast and secure delivery of products that are exactly as described. However, some people mentioned experiencing issues with product functionality, such as devices stopping working shortly after purchase or having incorrect components. A few other people also felt that delivery could be problematic, with instances of delayed or even lost packages, causing frustration.

What people talk about most

Product

Users describe positive interactions with product, often noting that items arrive in excellent, like-new... See more

Quality

Reviewers highlight positive aspects of quality, often noting that refurbished items appear new or are in... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the speed and... See more

Price

Consumers express satisfaction with the pricing, often describing it as excellent, fair, and affordable,... See more

User experience

Reviewers mention positive feedback about user experience, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never made a bad purchase thru Back Market. I've bought laptops, iPads, iPhones, Samsung phone and Apple mini computer and have never been disappointed. The products always arrive in better... See more

Rated 5 out of 5 stars

Like new Apple Watch SE2. I’ve purchased several other refurbished items from Backmarket, all of which have been virtually indistinguishable from a brand new device. Why buy brand ne? . Backmarket is... See more

Rated 5 out of 5 stars

Black Market had exactly the item, in the price range and condition I was looking for. They offered 30 day return, 1 year warranty and an extended warranty protection. The information I gathered about... See more

Rated 5 out of 5 stars

I’ve bought and sold over a dozen devices from Back Market over the last several years. They make the process extremely easy. Their prices are excellent and the one year included warranty sets them ap... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Computer and Accessories Store
  3. Electronics Store
  4. Online Marketplace

Written by the company

Smartphone made good-as-new and with warranties. Plus hundreds of computers, PS4s, tablets, televisions, etc. 2 day delivery. Refurbished iPhone 6, refurbished Galaxy S6, etc. https://www.backmarket.com/ https://www.backmarket.com/reviews


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
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1-star

No recent history of asking for reviews

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4.5

All reviews

(19,318)

3,132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The ordering was easy

The ordering was easy, my device arrived quickly, and it was in the condition I selected. The case of the laptop doesn't have anything to do with the function of the insides!

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Used phone

It helped out because I didn't want to buy a new phone, instead I bought a gently used phone. It looked new. It works like new. And they have lots of accessories to add to your purchase for your phone. It is a Samsung phone, previously owning a Motorola, so it was an upgrade. It was delivered relatively quickly.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

High quality products!!!!

Great company!!! I was a bit nervous that the premium s23 ultra wouldn't actually have samsung oem parts... but after I received it, and checked part numbers and saw the screen looked right, I was very pleased...!!!!!😃 (I had had several bad experiences on ebay, and finally decided I wasn't going to buy phones from ebay anymore...) anyway, everything is working great, camera excels the s22 ultra by far! Loving it ❤️!!!!!! Thanks so much

July 10, 2026
Unprompted review
Rated 2 out of 5 stars

Loved they had unlocked phones for a…

Loved they had unlocked phones for a great price bought my phone last saturday, was suppose to be here no later than the 23rd never arrived turns out it was never shipped nor was the seller responding to anything from backmarket sono phone unfortunately and a week and a half of my time wasted. Plus backmarket wanted me to do the trade-in process prior to getting my new phone. I guess you get what you pay for these days. Customer service rep Isabelle was helpful to a point.

July 18, 2026
Unprompted review
Back Market - United States logo

Reply from Back Market - United States

Hi There, 

We sincerely apologize for the hassle you've had so far! Please know that your order has been fully refunded. You should have received a confirmation message in your claim with more information. Please note that the time it takes for the funds to appear in your account varies depending on your payment method. In most cases, it takes around 3-5 business days.
Please let us know if you have any additional questions, and thank you again for your patience as we worked to resolve your claim! 

Best, 

Back Market Customer Care

Rated 5 out of 5 stars

Im coming back to upgrade if the future.

Black market made it real easy to compare phones. The refurbished prices are reasonable and the phone I received was better than expected. I received the phone within two days after ordering. I have already recommended this too other friends.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Overall Excellent Experience

My first experience with Back Market is worthy of 5 stars simply because and in part due to a completely negative experience with another much larger company that has multi-thousands of sellers, (shall go nameless.)
I digress; I was in almost desperate need of a phone and a small budget to work with. After some basic research, I landed on a Samsung A16 - Unlocked phone. Back Market indeed had exactly what I was looking for, in the condition I preferred. The best part for me was the phone arrived in under 36 hours, for a nominal fee of course. Very pleased with the phone and with the service. I will look to Back Market first next time.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! My order arrived two days ahead of schedule and the product was in great condition! Fully recommend Back Market!

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

I recently sold my late mothers IPad 6…

I recently sold my late mothers IPad 6 to Back Market. Some other sites wouldn't even buy it due to its age, but Back Market gave me a fair price. The selling process was quick, easy and efficient. I highly recommend selling to this company if you have unwanted or unneeded devices.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Consistently great!

Every time I've bought something from Back Market, it's been easy and I've gotten something as good as new that works perfectly for years!

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Iphone 15

I purchased iphone 15, looks new, working great, received 2 protective screens and a case. Could not beat the value, I no longer want to add to the landfill or apple's pockets, if I can help it.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

I struck gold when Geeks && told me…

I struck gold when Geeks && told me about this site. The product I bought was fantastic, double thumbs up and all around high fives. It was not the product I needed for me project and returning it plus my refund was seamless. I will keep on buying from Back Market.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

It was easy to find options

It was easy to find options, and their battery policy is what led me to pick them over competitors. No reason to get a “new” phone if you are gonna have to change the battery

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Best refurbished phones

This website is easy to navigate. The prices are amazing. You literally get what you see. So far I've purchased three times and every item bought is still working with no issues.

July 13, 2026
Unprompted review
Rated 4 out of 5 stars

I love my refurbished iPhone 15pro.

I love my refurbished iPhone 15pro.
It was easy to set up especially with directions provided by Black Market.
My only issue was the delivery. It was shipped via Fed ex and took over 10 days to arrive.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. Shipped very quickly. Good work on the laptop. Works better than just fairly! Havent had a complaint! Great vender and great site.

July 20, 2026
Unprompted review

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