Back Market - United States Reviews 

19,321
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 3,317 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, often finding items in like-new condition and indistinguishable from brand new devices. Many people appreciate the significant savings and competitive pricing, making refurbished electronics an attractive option. The shopping experience is frequently described as easy and flawless, with fast and secure delivery of products that are exactly as described. However, some people mentioned experiencing issues with product functionality, such as devices stopping working shortly after purchase or having incorrect components. A few other people also felt that delivery could be problematic, with instances of delayed or even lost packages, causing frustration.

What people talk about most

Product

Users describe positive interactions with product, often noting that items arrive in excellent, like-new... See more

Quality

Reviewers highlight positive aspects of quality, often noting that refurbished items appear new or are in... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the speed and... See more

Price

Consumers express satisfaction with the pricing, often describing it as excellent, fair, and affordable,... See more

User experience

Reviewers mention positive feedback about user experience, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never made a bad purchase thru Back Market. I've bought laptops, iPads, iPhones, Samsung phone and Apple mini computer and have never been disappointed. The products always arrive in better... See more

Rated 5 out of 5 stars

Like new Apple Watch SE2. I’ve purchased several other refurbished items from Backmarket, all of which have been virtually indistinguishable from a brand new device. Why buy brand ne? . Backmarket is... See more

Rated 5 out of 5 stars

Black Market had exactly the item, in the price range and condition I was looking for. They offered 30 day return, 1 year warranty and an extended warranty protection. The information I gathered about... See more

Rated 5 out of 5 stars

I’ve bought and sold over a dozen devices from Back Market over the last several years. They make the process extremely easy. Their prices are excellent and the one year included warranty sets them ap... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Computer and Accessories Store
  3. Electronics Store
  4. Online Marketplace

Written by the company

Smartphone made good-as-new and with warranties. Plus hundreds of computers, PS4s, tablets, televisions, etc. 2 day delivery. Refurbished iPhone 6, refurbished Galaxy S6, etc. https://www.backmarket.com/ https://www.backmarket.com/reviews


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

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No recent history of asking for reviews

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4.5

All reviews

(19,321)

3,138 reviews in the last 12 months

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Rated 5 out of 5 stars

Best refurbished phones

This website is easy to navigate. The prices are amazing. You literally get what you see. So far I've purchased three times and every item bought is still working with no issues.

July 13, 2026
Unprompted review
Rated 4 out of 5 stars

I love my refurbished iPhone 15pro.

I love my refurbished iPhone 15pro.
It was easy to set up especially with directions provided by Black Market.
My only issue was the delivery. It was shipped via Fed ex and took over 10 days to arrive.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. Shipped very quickly. Good work on the laptop. Works better than just fairly! Havent had a complaint! Great vender and great site.

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Don't trust them

I purchased a cell phone from Back Market. It stopped working properly in a couple days of receiving it. I contacted them and followed their instructions to fix the problem, which didn't work. They sent me a return label and I sent it back. They claim it was damaged, which it was not when I shipped it. They won't refund my money or make a claim for me with UPS.
Don't trust them. If you but something from them, take very clear pics of anything you send back. They dont care at all. They say whatever they need to do they can avoid a refund.

July 3, 2026
Unprompted review
Back Market - United States logo

Reply from Back Market - United States

Hello Rachel,

We are very sorry to hear about this issue! Can you please update your review with the order number so we can look into this for you? You can also open a claim by:

1. Logging in to your Back Market account
2. Click on "My Orders"
3. Find the order you need help with and click on the "Get help" button next to that order
4. Select the option that best describes why you're reaching out.

We typically respond within 1 business day.

Please let me know if you have any questions in the meantime.

Thank you,
Back Market Customer Care

Rated 5 out of 5 stars

Super fast shipping and honestly

Super fast shipping and honestly, it’s basically brand new. The case it came with has some stains but I don’t really mind. Overall great experience I would 10/10 recommend!

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

iPhone 13 mini was received in pristine…

iPhone 13 mini was received in pristine condition and works flawlessly. The battery was at 89% health which is fine considering the price paid.

This was a good experience from shopping to ordering to receipt and the product.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Frequent back market user

I have used back market multiple times and have recommended to various family members and friends. They have the best deals and I love there trade in deals too. I ordered 2 phones ( IPhone 17 pro - excellent and an IPhone 17-good) both work amazing. It just took a little bit to transfer over information but I believe that’s normal for a new phone.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great price, came pretty quick, trade in was easy, and phone works great. I was super skeptical to spend that kind of money for a refurbished phone, but took the suggestion from a family member. I’m glad I did!

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I have bought refurbished before and I was highly disappointed from the minute I opened the package but with Back Market I got exactly what they promised. Everything about my phone is as perfect as a phone can be. It looked brand new coming out of the package and has worked great since day one.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Well worth Trying!

I have never made a bad purchase thru Back Market. I've bought laptops, iPads, iPhones, Samsung phone and Apple mini computer and have never been disappointed. The products always arrive in better condition than I expect and the savings are great. Will continue to buy over and over again.

July 20, 2026
Unprompted review
Rated 4 out of 5 stars

The delivery was super fast.The item…

The delivery was super fast.The item was also well protected. I'm happy with my phone the only thing I wish the company could have done better was to put a better battery in the phone rather than a cheap one. It drains a lot of faster than usual.

July 9, 2026
Unprompted review

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