Back Market - United States Reviews 

19,318
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 3,317 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, often finding items in like-new condition and indistinguishable from brand new devices. Many people appreciate the significant savings and competitive pricing, making refurbished electronics an attractive option. The shopping experience is frequently described as easy and flawless, with fast and secure delivery of products that are exactly as described. However, some people mentioned experiencing issues with product functionality, such as devices stopping working shortly after purchase or having incorrect components. A few other people also felt that delivery could be problematic, with instances of delayed or even lost packages, causing frustration.

What people talk about most

Product

Users describe positive interactions with product, often noting that items arrive in excellent, like-new... See more

Quality

Reviewers highlight positive aspects of quality, often noting that refurbished items appear new or are in... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the speed and... See more

Price

Consumers express satisfaction with the pricing, often describing it as excellent, fair, and affordable,... See more

User experience

Reviewers mention positive feedback about user experience, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never made a bad purchase thru Back Market. I've bought laptops, iPads, iPhones, Samsung phone and Apple mini computer and have never been disappointed. The products always arrive in better... See more

Rated 5 out of 5 stars

Like new Apple Watch SE2. I’ve purchased several other refurbished items from Backmarket, all of which have been virtually indistinguishable from a brand new device. Why buy brand ne? . Backmarket is... See more

Rated 5 out of 5 stars

Black Market had exactly the item, in the price range and condition I was looking for. They offered 30 day return, 1 year warranty and an extended warranty protection. The information I gathered about... See more

Rated 5 out of 5 stars

I’ve bought and sold over a dozen devices from Back Market over the last several years. They make the process extremely easy. Their prices are excellent and the one year included warranty sets them ap... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Computer and Accessories Store
  3. Electronics Store
  4. Online Marketplace

Written by the company

Smartphone made good-as-new and with warranties. Plus hundreds of computers, PS4s, tablets, televisions, etc. 2 day delivery. Refurbished iPhone 6, refurbished Galaxy S6, etc. https://www.backmarket.com/ https://www.backmarket.com/reviews


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

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No recent history of asking for reviews

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4.5

All reviews

(19,318)

3,132 reviews in the last 12 months

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Rated 5 out of 5 stars

Good first experience

My package came in a nice amount of time when I got the package. The box was not beat up. It was in good condition the the actual device was nice and in the condition that the Back Market said it was good First experience

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

An honest company that values technology

What makes the experience great is that now that I have purchased a few devices I can honestly say I have trust and how these pieces of technology are inspected. They truly think about the user's experience at the end of the day, and are very detailed and exactly what is wrong with each level of condition for devices. The prices are appropriate and honestly make it a great experience to buy refurbished. I can't think of any other way to buy.

July 1, 2026
Unprompted review
Rated 4 out of 5 stars

The iPhone 15 plus (Blue).

The iPhone 15 plus Blue (Good) came with a flawless screen and the overall phone is in great shape. The software works great and is fast. The battery capacity came at 85% and I’m getting a whole full day of battery life. Glad’s everything working well.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Not only was the cost of the phone…

Not only was the cost of the phone impressive but also the condition which it was in. Thanks for selling a phone that though we bought a refurbished phone we didn't expect the phone to look so well kept. No scratches not marks.. I will most definitely do business with this company again.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have bought 3 phones and 1 computer through back market. Every one has worked great. They got involved when my phone was lost thru UPS. They were very concerned and kept after UPS until they found my phone. They went over and above normal service from huge companies.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Backmarket made it possible to purchase…

Backmarket made it possible to purchase earbuds that I normally wouldn't have been able to afford. My JBL earbuds are great and the shipping was immediate! 😊 They arrived in the original box and sound amazing! Because of their incredible prices and immediate shipping, they've made me a customer for life!🥰🤑😎

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

quick, affordable, as advertised!

quick, exactly as advertised, and affordable! I got a replacement airpod - it arrived within days, took about 2 minutes to set up and pair with my original airpod and case, and works perfectly. It was also much cheaper than a new pair, and I couldn't see any evidence of previous use on it whatsoever.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great Condition

The device I ordered works extremely well and it's appearance is nearly flawless (for it being in fair condition as well) and was packaged nicely. Price was also good

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

phone works fine,I will need time to…

phone works fine,I will need time to reach all the features but, I'm not on one every minute. Saving half of the purchase price is good. Older phone had some issues but I'm sure it will work fine for someone else.
When packaging the phone we did notice a small crack in the back by the lenses.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great Purchase Experience!

I purchased an iPhone 15 Pro Max and it was exactly, or better than, described. I can't find a scratch on it, battery was at 88% life and it was a snap to set up and get activated. I looked at eBay also, but I found the prices and product quality to be better on Back Market. I also received my order 2-3 days earlier than expected. I couldn't be happier -- perfect experience!

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

I like it

The website is good. The phone is good. Delivery went fast. Im still not sure of the battery life. I've had it for about 3weeks and the battery is already going down fast and kinda draining but I guess it's still a good phone.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Samsung phone purchase

Delivery was quicker than expected. Price was great. The quality of the product was as good or better than promised. I have never bought a single refurbished electronic device before this one and warned people not to in the past. I would recommend using this company.

June 24, 2026
Unprompted review

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