Before I bought this MacBook Air 13, I was a little worried about adjusting to the keyboard since it was different from what I was used to. The first day or two took some getting used to, but afte... See more
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I started buying refurbished iphones from back market around 6 years ago and have never been disappointed. What I value most is the ability to pick out exactly type, stats, battery quality, newness, e... See more
I had an issue with the iPhone I purchased, so I returned it. The return process was smooth, easy, and hassle-free. Everything was handled professionally, and I received great customer service. Althou... See more
I ordered an iPhone 15 that arrived promptly in excellent condition with no visible marks and new battery that lasts a whole day - as good as a new phone!
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Willkommen bei Back Market, hier wird Top Technik "Back" in einen erneuerten Zustand gebracht. In über 40 Arbeitsschritten wird ein gebrauchtes Gerät von Experten rundum erneuert und im Detail geprüft. Damit ist es genau so funktioniert wie ein neues. Aber im Gegensatz zu Neu ist ein refurbished Gerät bis zu 70% günstiger. Besser für den Planeten und gut für deinen Geldbeutel. Deine Vorteile: - Kostenlose Lieferung - 24 Monate Extragarantie - 30 Tage Rückgaberecht & einfache Retouren - Elektroschrott & gleichzeitig Geld sparen Wir sind Europas Nr. 1 Online-Marktplatz für erneuerte Technik. Bereits über 5 Millionen Kunden haben es ausprobiert. https://www.backmarket.de/ https://www.backmarket.de/erfahrungen
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Smooth ordering experience
Smooth ordering experience. Fast delivery with good packaging. Product is like newly bought. No fake promises, whatever was mentioned on the site was 100%true. I also appreciate the effort of the seller Coolkk. Thank you, wonderful experience. Will buy again!
Very good condition
I bought. À iPhone 15 pro max it really in good condition
I really like it
Amazing platform to buy mobile phones.
Highly recommended
This is the second time I bought a phone from backmarket. Both times excellent product received. Thank you! Highly recommend!
Great Devices and awesome Customer service
This device too (I’ve bought several here over the last 10 years) was as described — in premium condition and working perfectly. It was delivered very quickly. The price was more affordable that on other refurbished device web sites.
A SPECIAL NOTE:
I had ordered another iPhone before this one, and when I was to receive it, it was delivered to a package station, because I wasn't at home. During pickup at package station, I found out that the compartment didn’t contain my package. (If this happens to you, take photos of everything.) The delivery service must have lost my package (DHL Germany). I had no way to prove that I didn’t receive my device, since it said my package was there for me.
The customer service at Back Market was incredible. They investigated, and in the end, I got my money back and a 5% discount for the next purchase. Big thanks to customer service representatives Jasemin, Umit, and Landry for handling my case!
Phone is like new
Phone is like new, no flaws or issues.
The BM case is basic but ok. Sadly does not support MagSafe
All good and product as described
All good and product as described, works perfectly. Thank you!
As described
I’ve bought several items from…
I’ve bought several items from backmarket and have always been happy. The last item though was sent with a watch charger that only worked for 6 months. I don’t think it was a genuine Apple charger.
Very pleased
Very pleased with my purchase. Excellent condition, deliver time and packaging
Better than Amazon.
It’s the first time I’m buying from back market and happy with the price and the quality of the product iPhone 12. After sales customer service was excellent too as they were helpful in responding to my queries on time and friendly.
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