Backtothevintage Reviews 

18
TrustScore 4 out of 5

3.9

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Company details

  1. Vintage Clothing Store

Written by the company

🌍 Sustainable fashion 👕 50 new items dropped weekly ✈️ Worldwide shipping 💰 Get 10% off with code 'FREE' 👨‍🎓 Student Discount 💵 Buy now, pay later Klarna & Clearpay


Contact info

3.9

Great

TrustScore 4 out of 5

18 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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3.9

All reviews

(18)

0 reviews in the last 12 months

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Rated 2 out of 5 stars

Questionable service

Didn’t hear from them at all until the package came asking for a review.
Sent a Dm before asking a question and I got no reply.

October 29, 2021
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Rated 5 out of 5 stars

Brilliant

Excellent quality and quick service. Helpful owner which you can contact if any enquiries and a clear display of wide range of items available on their website. Their instagram profile is great to stay up to date with new products so definitely keep an eye out. I would recommend and purchase again

August 20, 2021
Rated 1 out of 5 stars

The communication from this company is…

The communication from this company is terrible. They have ignored my emails and texts - only responding to my earlier trust pilot review. The conversation we had about an item’s postage not being paid for by the company turned out to be unrelated to Back to the Vintage - the package in question was from a different company.

The jacket I ordered from Back to the Vintage NEVER arrived, and I still have not received a reply or a refund, when I ordered the product months ago.

August 12, 2021
Unprompted review
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Rated 1 out of 5 stars

No response from anyone and haven't given me my refund

Sent countless emails and messages on socials about a return I sent back weeks ago as I hadn't received a refund or had any contact whatsoever, it's now been weeks and I've still had no response from anyone from my messages and no refund from my returned item. Appalling service.

UPDATE: Refund was given after getting in touch and raising it with Klarna.

July 27, 2021
Unprompted review
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Reply from Backtothevintage

Sorry to hear there has been an issue with your Return/Refund

Recently we have had some technical issues that have now been fixed. Please note we would never deny an exchange/refund within the 14 days return period. I note from our records the refund was issued on the 4th August.

Apologies for any inconvenience.

Many thanks,

BTTV Team

Rated 5 out of 5 stars

Above and beyond

Couldn’t have asked for better service, went above and beyond and made sure the item was posted fast to ensure I received it for an event!
Thanks guys!!!

March 15, 2021
Unprompted review
Rated 5 out of 5 stars

10/10

Fast postage, items came exactly as described on website!! Brilliant customer service and amazing value for money! Would 100% purchase from again!

March 14, 2021
Unprompted review
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Rated 5 out of 5 stars

Great company

Clothing came in perfect condition, exactly as advertised on the site!
Delivery was fast and great customer service when asking about the sizing and fit of certain items!
Would recommend

March 14, 2021
Unprompted review
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