Bailey of Sheffield Reviews 

533
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handmade jewelry and the wonderful packaging that makes every item feel special. People also mention the incredibly friendly staff, noting that customer support is always ready to go above and beyond. However, some customers also noted occasional problems with courier delivery services causing delayed packages. A few consumers experienced frustrating situations where shipments arrived significantly late or were mishandled by external delivery providers. Despite these external transport hiccups, reviewers consistently emphasize that the team works hard to resolve delivery issues quickly.

What people talk about most

Product

Consumers find product to be positive, highlighting the exceptional quality and unique design of the... See more

Quality

Customers consistently note positive experiences with quality, praising the outstanding craftsmanship and... See more

Service

Clients share positive opinions on service, consistently highlighting outstanding experiences and helpful... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast shipping times and... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied

Rated 5 out of 5 stars

A+++ service from bailey of sheffield, ordered 2 different bracelets from them over the last 12 months for retirees at work. Adele has been great both times, spoke about all the options available... See more

Company replied

Rated 5 out of 5 stars

Mix up with delivery date which was a problem as it was a birthday present however they resolved same day making a personal delivery by car. Everyone makes mistakes now and again but it’s how you deal... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

533 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(533)

159 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Superb product.

Superb product.

I am very pleased with my purchase. Great communication, too.

I would highly recommend Bailey of Sheffield.

November 27, 2025
Advertisement
Rated 5 out of 5 stars

Excellent company to buy from ❤️

I originally bought my partner a bracelet and beads a couple of years ago as he loves their work , so I have just purchased 2 more beads from them to add to his bracelet. They are a wonderful company and nothing is too much trouble for them and when buying something they keep in touch with you personally through the process . Keep up the excellent work Baileys 😊❤️

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, fantastic service.quality product.5 star.
You can make everything personal.
I love my bracelet

November 13, 2025
Advertisement
Rated 5 out of 5 stars

Many thanks

Many thanks. Another top quality item, you guys are truly fantastic.

November 10, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the lovely words Phil! You are a great customer :) :) :)

Rated 5 out of 5 stars

Bespoke & Unique

Very personal experience
Professional & caring demeanor
High quality workmanship
Bespoke & unique gift

November 7, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words. Always appreciated!

Advertisement
Rated 5 out of 5 stars

Fantastic product and quality

Like all items from Bailey,finish and quality second to none along with top quality packaging and presentation,a credit to not only all involved in design and manufacture,but also a nod to Sheffields fantastic heritage.

November 6, 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

What a lovely review to read on a miserable wet day. Thank you for brightening up our day Steve. :)

Rated 5 out of 5 stars

Purchase charm for my sons birthday,but…

Purchase charm for my sons birthday,but looked like it would not be here in time ,so e mailed to ask if could be posted sooner and that happened and he got it for his birthday thanks for your help

October 23, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Yvonne, we always try to meet deadlines if we know them! :) Hope you all had a fabulous celebration and thank you for thinking of our products for your sons birthday.

Advertisement
Rated 5 out of 5 stars

Mix up with delivery date which was a…

Mix up with delivery date which was a problem as it was a birthday present however they resolved same day making a personal delivery by car. Everyone makes mistakes now and again but it’s how you deal with them that counts. Fantastic customer service!

October 29, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Aww thank you John. We do try! :)

Rated 5 out of 5 stars

Ordered an engraved bead

Ordered an engraved bead. Sent off the designs to Bailey and the bead was delivered to me a week later.
Really pleased with the bead and excellent delivery time.

October 27, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Paul for the kind words, always appreciated.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look