Bailey of Sheffield Reviews 

533
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the jewellery, noting that the pieces are beautifully crafted, highly unique, and robustly built to last for many years. Consumers also deeply appreciate the outstanding support, describing friendly interactions, beautiful packaging, and exceptionally helpful communication throughout the entire purchase process. Some reviewers were not happy with occasional delivery delays, missing updates, and tracking problems caused by external courier services. However, people consistently mention that the dedicated team steps in rapidly to resolve these shipping setbacks and make sure everything arrives safely.

What people talk about most

Product

Consumers find product to be positive, highlighting the exceptional quality and unique design of the... See more

Quality

Customers consistently note positive experiences with quality, praising the outstanding craftsmanship and... See more

Service

Clients share positive opinions on service, consistently highlighting outstanding experiences and helpful... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast shipping times and... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied

Rated 5 out of 5 stars

A+++ service from bailey of sheffield, ordered 2 different bracelets from them over the last 12 months for retirees at work. Adele has been great both times, spoke about all the options available... See more

Company replied

Rated 5 out of 5 stars

Mix up with delivery date which was a problem as it was a birthday present however they resolved same day making a personal delivery by car. Everyone makes mistakes now and again but it’s how you deal... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

533 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(533)

159 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleased

Very please with my custom images and text capsule bead. It’s my 5th thing I’ve bought off them.
So much attention to detail and I know it will last forever even with daily wear
5 star

October 17, 2025
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Reply from Bailey of Sheffield

Thank you Steven. We love working with you on your designs :)

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Rated 5 out of 5 stars

Chain

Excellent quality chain from Bailey would highly recommend Bailey to anyone looking for quality at a good price.

October 3, 2025
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Reply from Bailey of Sheffield

Thank you for the kind words Richard.

Rated 5 out of 5 stars

Bought my husband Steve his 1st Bailey…

Bought my husband Steve his 1st Bailey for his 50th,now many years and beads later he is still very pleased.Just bought him a 2nd memory bead and had it engraved for the loss of our dog to hold ashes.He has a double one also,great idea for a bead.

October 4, 2025
Unprompted review
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Reply from Bailey of Sheffield

Thank you for the lovely words! Always appreciated.

Rated 5 out of 5 stars

The bracelet is absolutely beautiful…

The bracelet is absolutely beautiful unique and I love the customisable option I chose bespoke and it truly lived up to expectations I wanted to make sure it would fit my partners wrist and it looks like it will cannot wait to give it to him on his birthday
Thank you !!

October 3, 2025
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Reply from Bailey of Sheffield

Thank you Sophie for the kind words, always appreciated! :)

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Rated 5 out of 5 stars

Triumphing through adversity

Although the product that arrived was incorrect, Adele was very very quick in getting it sorted out absolute fabulous service

September 26, 2025
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Reply from Bailey of Sheffield

Thank you for the review Sylvie. We do try and make good any errors as quickly as possible! :)

Rated 5 out of 5 stars

Over the moon

My experience with bailey of Sheffield was fantastic I had one of the beads engraved for my partner's birthday to add to the steel bracelet he already has from bailey of Sheffield. My order didn't take long to arrive Im so pleased with my order, my partner is over the moon with his birthday gift. I would definitely buy from Bailey of Sheffield again

September 17, 2025
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Reply from Bailey of Sheffield

Thank you Kerry for the kind words.

Rated 5 out of 5 stars

Fantastic customer support and service

My second time purchasing from Bailey's and they are just a fantastic and personable company from start to finish. And the quality of their jewelry is amazing.

Totally recommend

September 24, 2025
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Reply from Bailey of Sheffield

Thank you for the kind words, always appreciated!

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Rated 5 out of 5 stars

Amazing

Adele and Scott and their team have the best customer service I have ever come across. Absolutely nothing is too much trouble for them,they are very friendly and go out of their way to help. The products are fantastic too.
Keep up the great work

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer

We were given information that helped us make an informed choice when purchasing the bracelet.
Helpful friendly staff plus an insight into the company and its products helped with the decision of which bracelet and beads we purchased.

September 12, 2025
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Reply from Bailey of Sheffield

Thank you for the kind words Carol.

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Rated 5 out of 5 stars

Really recommend buying from Bailey of…

Really recommend buying from Bailey of Sheffield, bracelet bought is of excellent quality, very pleased with service too, a special thankyou to Geoff, he was very helpful.

September 10, 2025
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Reply from Bailey of Sheffield

Thank you for the kind words. Very much appreciated!

Rated 5 out of 5 stars

Second purchase of a cable bracelet as…

Second purchase of a cable bracelet as my 1st one is now full. Ordering is simplicity in itself. Payment options are many and varied to suit the individual. Excellent communication from the staff. They raised a query with me but I understood why and it was a valid query. Upon completion of the order I was kept appraised of the progress, including postage out using a courier service that allows package tracking and a 1 hour delivery window. If you're considering this product, stop thinking and purchase. I'll be amazed if you're not completely satisfied.

September 9, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the lovely comments Peter. Very much appreciated.

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