Bailey of Sheffield Reviews 

533
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the jewellery, noting that the pieces are beautifully crafted, highly unique, and robustly built to last for many years. Consumers also deeply appreciate the outstanding support, describing friendly interactions, beautiful packaging, and exceptionally helpful communication throughout the entire purchase process. Some reviewers were not happy with occasional delivery delays, missing updates, and tracking problems caused by external courier services. However, people consistently mention that the dedicated team steps in rapidly to resolve these shipping setbacks and make sure everything arrives safely.

What people talk about most

Product

Consumers find product to be positive, highlighting the exceptional quality and unique design of the... See more

Quality

Customers consistently note positive experiences with quality, praising the outstanding craftsmanship and... See more

Service

Clients share positive opinions on service, consistently highlighting outstanding experiences and helpful... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast shipping times and... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied

Rated 5 out of 5 stars

A+++ service from bailey of sheffield, ordered 2 different bracelets from them over the last 12 months for retirees at work. Adele has been great both times, spoke about all the options available... See more

Company replied

Rated 5 out of 5 stars

Mix up with delivery date which was a problem as it was a birthday present however they resolved same day making a personal delivery by car. Everyone makes mistakes now and again but it’s how you deal... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

533 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(533)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product. Very happy. A few problems with delivery but all sorted without a problem

September 1, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words David.

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Rated 5 out of 5 stars

Great customer service and…

Great customer service and correspondence, would definitely recommend this company.
Many Thanks for a great item.
Steve G

September 4, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words George.

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful with designs. Lovely products. Prompt delivery and would definitely recommend to anyone.

September 3, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Tracey for the kind words.

Rated 5 out of 5 stars

Absolutely superb bracelets

Absolutely superb bracelets. Fabulous quality, my husband loves it. Beautifully constructed and pretty much indestructible! However, it should be treasured and looked after, because it is all that is quality about British craftsmanship, which makes me proud to be British.
Customer service and packaging is excellent too.

September 1, 2025
Unprompted review
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Reply from Bailey of Sheffield

What a lovely review to read. Thank you so much Jill!

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Rated 5 out of 5 stars

Amazing quality!

Such a beautiful, well made bracelet. All the beads I have bought have been perfect, my favourite being the glow bead. I would definitely recommend all the products from Bailey of Sheffield, they are all such high quality and seem indestructible. Customer service has also been superb 👌🏻

August 12, 2025
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Reply from Bailey of Sheffield

Such a lovely review to read. Thank you!

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Rated 5 out of 5 stars

Prompt delivery of a high quality…

Prompt delivery of a high quality product.
Communication was excellent.
So pleased with the bead. The engraving looks beautiful.

August 6, 2025
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Reply from Bailey of Sheffield

Thank you Jo, much appreciated!

Rated 5 out of 5 stars

Amazing Products and amazing business.

I was introduced to baileys by my brother who had a bracelet from them with personal beads on it.
I chose the stainless bracelet but in error by myself, I didn’t order the correct size, with no problem at all Baileys sorted this and couldn’t have helped more.
I bought enough personal to me beads to fill the bracelet and Bailey’s fitted them all to the newly sized bracelet that looks amazing and even more so personally delivered them to my house to make sure it fitted perfectly, which it does and I am over the moon with it.
Adele and the team are simply superb and the quality of every item they sell is simply second to none.
I would recommend baileys to anyone !
Thanks baileys .

July 28, 2025
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Reply from Bailey of Sheffield

Thank you Garry for the lovely words! :)

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Rated 5 out of 5 stars

Amazing quality

Amazing quality , excellent made products , just can’t be beat .

August 5, 2025
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Reply from Bailey of Sheffield

Thank you for the lovely words.

Rated 5 out of 5 stars

Excellent

This is the forth time I have purchased from Bailey’s. The items are always perfect as described and will last for several lifetimes I am sure. The service and communication is always on point. Many thanks.

August 2, 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Warren for the kind words.

Rated 5 out of 5 stars

Bracelet is for life not just for Xmas

From start to finish, I can’t thank Bailey’s of Sheffield enough. Treat yourself to one of there pieces and you won’t be disappointed.I started with I piece and now I have a great piece of jewellery that people admire.

July 31, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

What a lovely review to read. Thank you Christian.

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Rated 5 out of 5 stars

Beautiful product and amazing service

Adele, what a superstar, after a slight delay with an email address typo surrounding my order Adele was on it straight away, we confirmed my order and was shipped the same day, nothing felt too much trouble, I’m now proudly wearing my item which is beautiful and feels very high quality and am contemplating what will be my next item.

July 31, 2025
Rated 5 out of 5 stars

THE BEST ⭐️⭐️⭐️⭐️⭐️

Amazing! If every company treated their customers this way the world would be full of happy people.

I sometimes wish I had 3 arms so I could buy a 3rd bracelet they’re THAT good!

August 5, 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Oh Leejay, thank you for the lovely lovely words! Made our day! :)

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