Baker Brothers Reviews 

161
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the outstanding quality of customer service. Customers frequently praise the friendly staff for being exceptionally welcoming, highly knowledgeable, and very patient during all jewelry and watch purchases. Visitors deeply appreciate the relaxed boutique atmosphere, noting that team members provide thoughtful guidance without any sales pressure whatsoever. Some people were satisfied with the custom bespoke jewellery creation and efficient repair services, which regularly surpass high customer expectations. Consumers also highlight the seamless ongoing communication and dedicated personal attention received when ordering special items or managing watch waitlists.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Service

Reviewers highlight positive aspects of service, describing it as brilliant, first-class, and consistently... See more

Product

Customers report widespread satisfaction and appreciation regarding product quality and variety. Reviewers... See more

User experience

Consumers find user experience to be positive, highlighting a warm welcome and a complete lack of sales... See more

Customer service

Clients share positive opinions on customer service, highlighting professional and patient staff who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently purchased a watch from Baker Brothers and the experience was phenomenal. We were treated with care and respect by the staff. I would like to mention Paul specifically as he led us thro... See more

Company replied

Rated 5 out of 5 stars

From the moment we arrived, we were made welcome and nothing was too much trouble. Kellie spent time helping me choose the style of ring I wanted and then sourced the stone for the ring to be made in... See more

Company replied

Rated 5 out of 5 stars

Me and my wife to be brought our weddings rings from Tanya and she was incredibly helpful in us choosing the perfect rings. We are delighted by the service by not just Tanya but all the staff at bake... See more

Company replied

Rated 5 out of 5 stars

I spent a few hours being wonderfully looked after by Lidi and 2 of her colleagues. They were friendly, knowledgable and very patient, and obviously enjoyed sharing their love of jewellery and watches... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

At Baker Brothers, we are more than just a luxury jeweller. As a family-run business with over a century of history, we have built a reputation that keeps our customers coming back year after year. For over 100 years, Baker Brothers has been at the heart of Bedford, offering exquisite jewellery and watches to our loyal clients. Our presence in the local community is a testament to our commitment to delivering outstanding customer service. Please feel free to contact us to arrange an appointment and we'll be happy to help, contact us today on 01234 352343, or email@bakerbrothersdiamonds.com.


Contact info

4.9

Excellent

TrustScore 5 out of 5

161 reviews

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1-star

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4.9

All reviews

(161)

103 reviews in the last 12 months

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Rated 5 out of 5 stars

The team were incredibly supportive of…

The team were incredibly supportive of finding a ring I had seen previously in the window and having one made personally for me. Particularly Fenella who co-ordinated it all and kept me updated. Friendly professional service and I would strongly recommend.

January 17, 2026
Unprompted review
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Reply from Baker Brothers

Thank you, Sue, for your wonderful feedback. We’re so pleased we could help with your ring and that Fenella kept everything running smoothly. Your recommendation means so much to us.

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Rated 5 out of 5 stars

Me and my wife to be brought our…

Me and my wife to be brought our weddings rings from Tanya and she was incredibly helpful in us choosing the perfect rings. We are delighted by the service by not just Tanya but all the staff at baker brothers who made our experience smooth and enjoyable. Would recommend them highly.
From Kristian and Annabel

January 31, 2026
Unprompted review
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Reply from Baker Brothers

Thank you, Kristian and Annabel, for your lovely review. We’re delighted to hear Tanya and the team helped you choose the perfect wedding rings and made the experience smooth and enjoyable. We truly appreciate your recommendation and wish you every happiness.

Rated 5 out of 5 stars

Great service from Stef

I dealt with Stef who understood what I was looking for and she constantly kept in touch finding me the watch that I wanted.
She is very proffecional and friendly as are the other members of staff.

The manager also approached me and was also very warm and friendly..

January 23, 2026
Unprompted review
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Reply from Baker Brothers

Thank you, Jake, for your kind review. We’re delighted to hear Stef looked after you so well and kept you updated throughout, and that the team made you feel welcome. We truly appreciate your support.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Beautiful new showroom. Knowledgeable and friendly staff.
Was able to obtain my desired watch on their waitlist. Thank you. Highly recommend.

January 24, 2026
Unprompted review
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Reply from Baker Brothers

Thank you, Carl, for your wonderful review. We’re delighted to hear you enjoyed our new showroom and that our team provided knowledgeable, friendly service. We truly appreciate your recommendation and support.

Rated 5 out of 5 stars

I am very happy that I was able to…

I am very happy that I was able to easily buy from this store. They were very polite and respectful, and they sent my order exactly on time. I recommend you, my friends, to buy from this store as well..

January 11, 2026
Unprompted review
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Reply from Baker Brothers

Thank you, Javad, for your kind review. We’re delighted to hear you had a smooth purchasing experience and that your order arrived on time. We truly appreciate your recommendation and support.

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Rated 5 out of 5 stars

Another visit to Tanya at Baker…

Another visit to Tanya at Baker Brothers and their world class Rolex showroom, where at once you are immersed in their passion and expertise of the iconic brand. A wonderful experience and memorable occasion. I would not consider buying anywhere else.

January 17, 2026
Unprompted review
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Reply from Baker Brothers

Thank you, Tim, for your kind words. We’re delighted to hear you enjoyed another memorable visit with Tanya and our Rolex showroom. We truly appreciate your continued support.

Rated 5 out of 5 stars

We found the perfect ring

Such a lovely setting to sit down and pick the perfect engagement ring. The whole experience from start to finish has been amazing. Thank you so much Kellie, the ring is absolute perfection.

January 17, 2026
Unprompted review
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Reply from Baker Brothers

Thank you, Victoria, for your lovely review. We’re delighted to hear you found the perfect engagement ring and that Kellie helped make the experience so special. Wishing you every happiness, and thank you for choosing us.

Rated 5 out of 5 stars

Great friendly service as always

Great friendly service as always

January 6, 2026
Unprompted review
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Reply from Baker Brothers

Thank you, Ronnie, for your kind review. We’re so pleased to hear you received great, friendly service as always. We truly appreciate your continued support.

Rated 5 out of 5 stars

Excellent service

Excellent service, simply the best

January 7, 2026
Unprompted review
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Reply from Baker Brothers

Thank you, Ms Catherine Kearsley, for your kind words. We’re delighted to hear you received excellent service and truly appreciate your support.

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Rated 5 out of 5 stars

Ginger 06

Once again the service we received was excellent. Lidi was so knowledgeable and her advice and help was much appreciated.
The coffee was delicious too.
We wouldn’t go anywhere else.

January 7, 2026
Unprompted review
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Reply from Baker Brothers

Thank you, Ginger, for your kind words. We’re delighted to hear you received excellent service from Lidi and that her advice was so helpful. We truly appreciate your continued support.

Rated 5 out of 5 stars

Excellent

We have been long term customers of the store and the experience is always excellent. The staff are always helpful and on hand to assist with any questions that I have. The recent purchases of watches and jewellery have been amazing and staff have made the experience very special.

December 23, 2025
Unprompted review
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Reply from Baker Brothers

Thank you, Gio, for your lovely review and continued support. We’re so pleased to hear you enjoyed your recent watch and jewellery purchases and that our team made the experience special. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Knowledgable staff who are very helpful

December 11, 2025
Unprompted review
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Reply from Baker Brothers

Thank you for your kind words. We’re pleased to hear our team’s knowledge and helpful approach made a positive impression, and we look forward to welcoming you back again.

Rated 5 out of 5 stars

Great service

Great service. Helped me get exactly the watch I was looking for

December 1, 2025
Unprompted review
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Reply from Baker Brothers

Thank you for your kind feedback. We’re delighted that we could help you find exactly the watch you were looking for, and we look forward to welcoming you back again.

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Rated 5 out of 5 stars

Amazing first time experience

I had a great experience at Baker Brothers when buying a watch. The staff seated us down and were extremely friendly, they talked through all the options well and were very knowledgeable and kind throughout the purchase process. We were offered drinks when we were sat down as well. Overall, really impressed with the service and it was probably the best I’ve received at a jewellers! This was my first time at BB as I spotted a watch a liked in the window display, so had no idea what to expect. Would definitely recommend for a personalised and friendly service approach!

December 6, 2025
Unprompted review
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Reply from Baker Brothers

Thank you for your wonderful feedback. We’re so pleased your first visit exceeded expectations and that our team was able to guide you comfortably through the process. Creating a relaxed, welcoming experience is very important to us, and we’re delighted you enjoyed every part of your visit. We truly appreciate the recommendation and look forward to welcoming you back again.

Rated 5 out of 5 stars

Incredible service!

Paul as always giving a professional service! Making you feel welcomed as soon as you walk through the door. The immense amount of product knowledge to help select the watch that I never knew I needed!

December 6, 2025
Unprompted review
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Reply from Baker Brothers

Thank you for your kind words. Paul will be delighted to hear this. As a small, independent family business, it means a great deal to us that you felt welcomed and well guided. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Amazing Place with Amazing Team

Clare has been exceptionally helpful in her service, providing helpful advice and helping me find the right watches for right occasions in a very timely fashion. She has also made me feel very comfortable when at the store which is why I see myself continuing this relationship with Baker Brothers for all my future watch purchases too.

December 9, 2025
Unprompted review
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Reply from Baker Brothers

Thank you for your kind words! We’re thrilled Clare made your experience enjoyable and help you find the perfect watches. We look forward to assisting you with your future purchases at Baker Brothers!

Rated 5 out of 5 stars

Fantastic place with great people - thank you Fenella

My fiancé and I bought our wedding rings from Baker Brothers and we couldn’t have had a better experience. Fenella, who helped us, was so kind and made the experience so fun and not intimidating whatsoever. This is the first time I had ever been into a jewellery shop to make a purchase and I was nervous but I needn’t have worried as we were in very safe and capable hands. Highly recommend visiting Baker Brothers, they have a great range of options and great people working there.

November 8, 2025
Unprompted review
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Reply from Baker Brothers

Thank you for sharing your experience! We’re so glad Fenella made your first jewellery purchase enjoyable and stress-free. Wishing you both all the best, and we can’t wait to see you again at Baker Brothers

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Rated 5 out of 5 stars

Beautiful store with an amazing choice

Beautiful store with an amazing choice. The staff are highly knowledgable, attentive and provide exceptional service. Couldn't be happier.

December 3, 2025
Unprompted review
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Reply from Baker Brothers

Thank you for your kind words! We’re delighted you enjoyed our selection and service—it means so much to us as a small, family-run business!

Rated 5 out of 5 stars

A great experience with everyone at the…

A great experience with everyone at the shop! Especially Stef who was brilliant from start to finish and made the whole process enjoyable!.

November 28, 2025
Unprompted review
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Reply from Baker Brothers

It’s wonderful to hear you had a great experience! Stef will be thrilled by your feedback—thank you for choosing us!

Rated 4 out of 5 stars

Earings purchased

The staff were very polite and explained about the items I wanted to see.

November 21, 2025
Unprompted review
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Reply from Baker Brothers

Thank you for your feedback! We’re glad our team could provide helpful guidance and a pleasant experience while you shopped with us.

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