I bought my bike online. Having compared prices across other platforms, Balfe’s were the most competitive and importantly for me, they have a no hidden charges for the Cycle to Work Scheme. Accepting... See more
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Delivered quickly by Balfes' driver and van. Delivery driver Ian called 15 mins before delivery. set-up handle bars and pedals on arrival whilst having friendly chat about MTBs. Good price for this gr... See more
I cannot fault Balfes bikes in terms of delivery as the saddle arrived really quickly in perfect condition. I just wish that there was an option to return saddles that’s don’t work after minor use (a... See more
Nice experience, kept well informed of delivery. Bike came well packed in a huge box. Great delivery team, called fifteen minutes before delivery. Unpacked no damage all bits n bobs in a box plus peda... See more
Company details
About Balfe's Bikes - Gatwick Home Delivery
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, United Kingdom
- 020 4506 3856
4.6
Excellent
8K reviews
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Communication was fantastic from start…
Communication was fantastic from start to finish. The bike itself arrived before expected and the delivery team were polite and helpful. The price was unbelievable given the quality of components!
August 26, 2026
Excellent
Easy to use website, great service and new fully built bike delivered 4 days later excellent service
August 26, 2026
Bike has now arrived after a delayed…
Bike has now arrived after a delayed delivery. However when I called to ask about the delivery the first person I spoke with was very helpful, the second person was more interested in arguing with me about who I spoke with. I thought I had spoken to a lady, and was persistently told that no females work there so perhaps it wasn’t there I called. Very frustrating when you’ve ordered an expensive bit of kit from a company.
August 26, 2026
Top banana 🏴
August 26, 2026
May use AI-assist with repliesRead more
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You sent me a used hub that was in bits…
You sent me a used hub that was in bits and I had to rebuild it . Shocking
August 26, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re very sorry that the hub arrived in this condition. This is not how we would expect an item to be received, and we understand your disappointment.
You are welcome to return the hub to us for inspection, and we will arrange either a refund or an exchange once it has been received.
Very slick ordered the bike it was…
Very slick ordered the bike it was built the next morning and I got it next day even the delivery company were ace I would recommend highly
August 26, 2026
Not very good this time
Not very good this time, although I like Balfes. Took a long time to redeem my cycle scheme voucher, had to call to sort it out. Bike came with box very damaged (big hole) and had a puncture in the rear tyre.
August 26, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
Thank you for your continued support. We’re sorry this order was not as straightforward as your previous experiences with us.
There was a delay while we waited to receive a copy of the Cycle to Work voucher needed to complete the redemption. We’re also sorry to hear about the damaged packaging and rear tyre; we had not previously been made aware of the puncture and would have been happy to help.
We appreciate your feedback and apologise for the disappointment caused.
Great bike delivered as promised made…
Great bike delivered as promised made up ready to go.
August 29, 2026
I cannot fault Balfes bikes in terms of…
I cannot fault Balfes bikes in terms of delivery as the saddle arrived really quickly in perfect condition. I just wish that there was an option to return saddles that’s don’t work after minor use (a problem with most bike retailers) as I have a feeling I’ll be selling this one on eBay a few months down the line!
August 28, 2026
Good communication and speedy delivery…
Good communication and speedy delivery - will use again.
Thanks
August 28, 2026
Always quick and easy to order and…
Always quick and easy to order and receive order keep up the good work guys
August 25, 2026
Balfes bikes were great
Balfes bikes were great. I placed an order through the Cyclescheme and all was great.
Communication was very good and all questions answered nicely
August 29, 2026
Always Excellent service and prices
August 25, 2026
Straightforward online experience.
I bought my bike online. Having compared prices across other platforms, Balfe’s were the most competitive and importantly for me, they have a no hidden charges for the Cycle to Work Scheme. Accepting the voucher was very straightforward. My bike was delivered via DX. It took nearly a week, partly due to coinciding with the August Bank holiday.
The bike was well packaged and set up so I only had to realign the handlebars and attach my separately purchased pedals. All in all a good experience and a great bike.
August 28, 2026
A replacement part was supplied at a…
A replacement part was supplied at a discount due to just being out of warranty.
August 28, 2026
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