Activating can be technical but the support team were helpful. Once everything was set-up, everything was working well. Speed were decent and connectivity was excellent thoughout the places I went to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buying the SIM online and getting it activated before arriving in Bali was completely hassle-free. The customer support was also very good and prompt. After arriving in Bali, I faced a small issu... See more
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Very easy online order process, even though we opted to pre-order our eSIM before we even flew to Bali. The instructions to register and load was straightforward, and true to their promise, the Sim wa... See more
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Very good prices. Literally less than what i paid for similar data plan in another physical sim bought in Ubud. Also a local number was included. If you have esim enabled in phone get this from balisi... See more
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Company details
Written by the company
Balisim offers travelers the ultimate solution for staying connected in Bali and across Indonesia. Specializing in Telkomsel eSIMs, Balisim ensures seamless internet access from the moment you land, making it easy to navigate, share your experiences, and stay in touch with loved ones. With fast and reliable coverage, Telkomsel is the leading provider in Indonesia, even in remote locations. Skip the hassle of searching for local SIM cards or dealing with unreliable Wi-Fi. Balisim’s eSIM is easy to activate before your trip, saving you time and effort. Whether you're exploring Bali’s beautiful beaches, venturing into lush jungles, or discovering cultural treasures, Balisim provides uninterrupted connectivity to enhance your travel experience. Designed with convenience in mind, Balisim’s plans are affordable and flexible, catering to various data needs. Enjoy peace of mind knowing you’re backed by exceptional customer support to guide you every step of the way. Balisim is perfect for digital nomads, adventure seekers, and casual travelers alike, providing the tools to make every moment in Indonesia more connected and memorable. Experience the freedom of reliable internet with Balisim and focus on creating lasting memories during your journey.
Contact info
Kuta, Badung, Indonesia
- support@balisim.com
- www.balisim.com
4.7
Excellent
234 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Bali eSim Experience
eSim installation and activation was very simple, payment was very easy and affordable.
had range in almost all areas
February 13, 2026
Reply from Balisim
Thank you! We are so glad you found our eSIM affordable and easy to set up. We take great pride in our network reach, so hearing that you had range in almost all areas is fantastic news. Enjoy the rest of your Bali adventure with a great connection!
Great Customer Support
Great Customer Support, very fast reply, perfekt Support Information Provider. Strongly recommendation
February 19, 2026
Reply from Balisim
We are thrilled to hear you had such a great experience! Providing fast and accurate support is what we do best. Thank you for choosing Balisim.com and for recommending us so highly to the travel community. Enjoy Bali!
Reply from Balisim
Thank you! We are so happy to hear that you found the process easy. Our goal is to provide the best service possible so you can spend less time worrying about your phone and more time enjoying Bali. Safe travels!
Great customer service and data.
Will use this service again. Absolutely no problems just good results.
January 13, 2026
Reply from Balisim
Thank you so much! We are thrilled to hear you had such a smooth experience with "absolutely no problems." We can’t wait to welcome you back on your next trip to Bali—we’ll be ready to get you connected again!
Perfect mobile Provider for Bali
The purchase of an eSim for our Bali Trip was easier that expected and the instructions were really helpful. The responses from the Support Team Game always quite soon.
The Qualität of the mobile Connection with Balisim has been perfect during our whoke Trip.
January 29, 2026
Reply from Balisim
We are delighted that you chose Balisim for your Bali adventure! Providing helpful instructions and fast support is our top priority, so we’re thrilled to hear you felt well-supported. Thank you for recognizing the quality of our network connection. We hope to see you again on your next visit!
The sim network was really great and…
The sim network was really great and delivery of sim was really smooth
February 3, 2026
Reply from Balisim
Thank you so much for the feedback! We are thrilled to hear that the delivery was smooth and that you enjoyed a great network during your stay. We want the "logistics" part of your trip to be as easy as possible so you can focus on enjoying Bali!
Fast service and good connection
Fast service and everything went well!
eSIM is aktivated and works, when I entered Indonesia.
February 8, 2026
Reply from Balisim
Thank you for the great review! We are so happy to hear that your eSIM was ready and working the moment you entered Indonesia. Our goal is to make sure our guests are connected from the very first second so they can navigate and message loved ones immediately. Enjoy your stay!
Reply from Balisim
Thank you for the great feedback! We are committed to providing the best coverage and speed in Bali by using Indonesia's top network. We're thrilled it met your expectations and kept you connected throughout your journey!
Reply from Balisim
Thank you! We believe that clear and fast communication is the key to a stress-free trip. We are glad we could stay in touch and help you get connected easily. Enjoy your stay in Bali!
Reply from Balisim
Thank you! We love hearing that our service was on point. Our goal is to make connectivity the easiest part of your trip. We truly appreciate the recommendation and hope you’re enjoying Bali!
Good value for the price und very good service
Good value for the price und very good service and follow up of installation and activation.
January 31, 2026
Reply from Balisim
Thank you so much! We believe that good value should always come with great service. We are especially happy that you appreciated our follow-up during the installation and activation, we want to make sure every customer is 100% connected before they head out to explore Bali!
Custom service ist amazing
January 31, 2026
Reply from Balisim
Thank you so much! We are thrilled to hear you had an amazing experience with our team. We truly believe that great support is just as important as a great connection. Enjoy your time in Bali!
Reply from Balisim
We appreciate your feedback! While we love that the process is easy for the tech-savvy, we take great pride in supporting all generations. For those who aren't as comfortable with eSIMs, our WhatsApp team is on standby to walk you through it step-by-step. In fact, we even send our team directly to your hotel or villa to handle the installation for you! No matter your experience level, we make sure you get connected.
Reply from Balisim
Thank you! We are so happy to hear that everything was good with your experience. We hope you have a fantastic time exploring Bali!
Great experience
We had a great service. I specially like the coverage in entire bali and prompt ness to solve any queries via email.
January 18, 2026
Reply from Balisim
Thank you for the wonderful feedback! We are thrilled to hear you had great coverage in the entire Bali region. We know how important it is to stay connected whether you're at the beach or in the mountains. We’re also glad our email support could provide the prompt help you needed. Safe travels!
Excellent service
Excellent service. I bought an esim afew days before my arrival and with a little help from the WhatsApp support which is great and very responsive, I managed to set it all up. On arrival in Bali, switched my phone on and was immediately connected to local Telkomsel.
Would definitely recommend and it's good to support local businesses rather than the big esim international companies.
January 24, 2026
Unprompted review
Reply from Balisim
Thank you so much for your kind words! We are especially grateful for your note about supporting local businesses. Unlike the big international companies, we are right here on the ground in Bali to ensure you get the best local network (Telkomsel) and immediate help on WhatsApp. We're thrilled you were connected the moment you landed!
Great support but missing option in…
Great support but missing option in registration form - it doesn't work if you already have an account and it doesn't send the registration information if you don't confirm the mail address within a certain time.
January 22, 2026
Reply from Balisim
Thank you for the great feedback and for highlighting these specific issues! We are so glad our support team could help, but we hear you loud and clear on the registration hurdles. We are currently looking into the account login flow and the email confirmation timer to make it much smoother for our users. Your input helps us build a better Balisim—thank you for your patience!
Good network all around the bali
Good network all around the bali . The balisim reached soon
January 13, 2026
Reply from Balisim
Fast delivery and great coverage—that is exactly what we strive for! 🚀 Thank you for the positive feedback. We're glad you stayed connected "all around Bali"!
Willing and eager to help even when I…
Willing and eager to help even when I bought an esim for a phone that is not compatible. They delivered a physical Sim to my hotel free of charge- it was their suggestion! You need to upload your passport. I recommend using an Adobe scan or similar as a photo was not sufficient
January 17, 2026
Reply from Balisim
Thank you so much for this wonderful story! We know how stressful it can be to realize your phone isn't compatible after a purchase, so we were more than happy to drop off a physical SIM at your hotel to keep you connected. We also really appreciate the tip about using Adobe Scan for the passport upload—that's a great suggestion for our future guests. Enjoy your stay in Bali!
supergut alles tiptop
January 6, 2026
Reply from Balisim
Das hören wir gern! Vielen Dank für das Kompliment. Wir freuen uns, dass alles super geklappt hat. Gute Reise weiterhin!
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