Bought a whole new suite of b&g electronics for our sailboat. ZuesS Ultrawide 15, Triton 2, Wind and speed package, Nac 3 Autopilot. . From the plotters extreme lack of features and constant sowftware... See more
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The Triton 2 shows tide direction but is unable to show speed for no reason other than b&g trying to frustrate customers into buying the much more expensive 500 product which does show this simple... See more
Company replied
The device installation and compatibility should be presented with the product. For example, the RF25, it should be shown what NAC unit it can work, what drive, NMEA200, etc. 1st - show the fu... See more
FedEx lost package; B&G didn’t respond to my email asking them to look into it. 1-star. Update: it looks as though they worked with FedEx to locate package; now expect delivery tomorrow. They nee... See more
Company replied
Company details
Information provided by various external sources
B&G has been at the cutting edge of sailing innovation for 50 years. Whether you’re motivated by the thrill of your next race or a passion for cruising, our electronics are designed for you. Our racing heritage gives us an unrivalled platform for developing new technology, which is put through its paces by the world’s best, in the most challenging conditions. You’ll find B&G powering Grand Prix victories and inspiring the adventures of cruising sailors.
Contact info
Lulworth Close, SO53 3TJ, Chandler's Ford, United Kingdom
- www.bandg.com
2.5
Poor
144 reviews
Hasn’t replied to negative reviews
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I’ve sent at least 3 emails that have…
I’ve sent at least 3 emails that have not been answered for over 2 weeks!! REALLY?
May 13, 2022
Reply from B&G
We are truly sorry for the delay, Ed. We see our tech support had been in contact on 5/14 but if you do need help, please don't hesitate to reach out to service.marketing@navico.com, we'll be happy to escalate the matter and get assistance.
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Today is May 12, resolved May 25
Today is May 12, 2022. I purchased two items from B&G and they were shipped by "FedEx SmartPost" on April 8, 2022. They were put on the truck for delivery on April 21, 2022. Today it is still listed as "out for delivery" by FedEx. Only the shipper may contact FedEx about SmartPost delivery. I have contacted B&G customer service at least five times using the email on their website with the order number and tracking number so they can contact FedEx. I have not received ANY reply at all. My first communication about this was May 5, this is May 12. No one appears to be home.
Today, May 25, I finally received the replacement product. That was about 10 days after one of my half-dozen emails received a reply.
I am glad to have the product, but remain very disappointed in the service at B&G. I have raised the rating from one to two stars because I did receive it, finally, though it should not have been that hard.
May 12, 2022
Unprompted review
Reply from B&G
We're so sorry to hear that you had a negative experience, Jim. Please email me at service.marketing@navico.com and I will work to get this resolved.
Reply from B&G
Thanks for the positive review, Gerald. We appreciate you doing business with us. Thanks!
The wind vane is exactly what I needed
The wind vane is exactly what I needed. Shipping was super fast.
April 27, 2022
Reply from B&G
Perfect! Thanks for letting us know, Donald. We're so happy to hear it.
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Nice job with quick responce.
April 21, 2022
Reply from B&G
Thanks for the compliment, Thomas! We appreciate you!
Arrived a day earlier than promised 👍
April 7, 2022
Reply from B&G
That's great to hear! Thank you so much for doing business with us, Eardley. We appreciate you!
All good and on time...
March 30, 2022
Reply from B&G
Perfect! That's great to hear, Alex! Thanks for letting us know, we appreciate you.
Well
Well, I still haven't received my order. I guess all I can say is Slow Shipping. By
March 28, 2022
Reply from B&G
Hi, Marc. Sorry for the slow shipping. We see your item was delivered March 29th. Again, sorry for the delay.
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Reply from B&G
Thanks for the positive review, Beatriz! We appreciate you!
I was in need of a cover…
I was in need of a cover for our new Zeus3 display. B&G had them in stock at a fair price with free shipping. The order was processed promptly and well packaged.
March 25, 2022
Reply from B&G
Thanks for the positive review, Robert! We appreciate you!
B and G are the best navigation products
Fast shipping. Great products. Excellent customer service.
March 23, 2022
Reply from B&G
Thanks for the huge compliment, Keith! We truly appreciate you!
Excellent Tech Support
I am mounting a new depth sounder along with a forward looking sonar. Tech support was very helpful with the placement of the sensors.
March 17, 2022
Reply from B&G
Thanks for the compliment, Erika! We're so happy to hear that our customer service was helpful. We appreciate you doing business with us.
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The devil is in the details
The devil is in the details. Thank you B&G. Recently purchased Triton2 S/W/D package. Including the NMEA networking kit secured my decision over the competitions' sailing packages. Great product and Great value!!
March 3, 2022
Reply from B&G
Hi, Janine! Thanks for the compliment! Also, thanks for doing business with us. We appreciate you!
Part replaced the old bearing perfectlywind sensor bearing
Part replaced the old bearing perfectly
February 25, 2022
Reply from B&G
Perfect! Thanks for the positive review, Ron! We appreciate you!
prompt and well protected
prompt and well protected.
Gets another star for the dissolving plastic.
February 21, 2022
Reply from B&G
Thanks, Michael! We appreciate you!
I have completely replaced my entire…
I have completely replaced my entire electronics with B&G, piece by piece, and have been very satisfied with the products, customer service and tech support.
February 20, 2022
Reply from B&G
Wow! Thanks for the HUGE compliment, Paul! We truly appreciate you! Thank you so much for choosing B&G.
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Provide more device installation and compatibility
The device installation and compatibility should be presented with the product. For example, the RF25, it should be shown what NAC unit it can work, what drive, NMEA200, etc.
1st - show the functional benefits,
2nd - show how it can be installed, configured, family compatibility and usages
3rd - to buy
Provide devices features comparison - EX: NAC3 and NAC2; or Vulcan vs Zeus, etc.
February 9, 2022
Haven’t finished the setup yet but…
Haven’t finished the setup yet but installation instructions could be improved. Diagram shows rudder sensor going into NAC3 unit but unit wiring has a network plug which can’t go into NAC unit.
February 9, 2022
So glad I purchased a vulcan 7.
February 5, 2022
Reply from B&G
What a great unit!! Thanks for doing business with us, Sean. We appreciate you!
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