B&G Reviews 144

The unit came as expected. Was installed in a few hours and interfaces with my NKE system seamlessly.

The measure of a company is how they do when they make a mistake. B&G earned a 5-star for how they handled an e-commerce issue.

Bill
USCGMaster.com

So far so good, we will see after my part arrives. Probably should have waited for that if you were looking for a five star review… just saying

I love B&G and Navico. Yes, I've had a couple of issues but they try as hard as I do to resolve them and it looks like everything is corrected now. Fingers crossed!

Packages were delivered on time. I have not installed them yet, so I don't know how they work. Install in the spring.

Customer Service was extremely helpful for a return.
Quick shipping, however the tracking numbers rarely could show progress (usually unknow number).
Easy to order and check out (intuitive)
Good pricing and hard to find items available for many brand name replacement parts.

shipped as advertised and received in time

I just had all new B&G electronics, MFD, instruments, radar, auto pilot installed and I like it all.

The B&G people here in the USA have been responsive and thoughtful. But, the off-shore tech was a little "off". He tried to help but was not helpful. Could not understand the problem.

The only problems are I have gotten 2 SonicHub2s that were defective. And, like many companies, a number of products are out of stock.

But, great products.

Quick answers and prompt attention to my issue.

Can not wait to get this unit installed!
Looks so cool!

Ordered Halo 10m cable. Fast shipping. Which I could directly order more items rather than from distributors.
Thanks

Parts came on time and in good condition. The only complaint is that a USPS tracking number was provided but FedEx delivered, so it was not easily tracked. Eventually, I figured out if you entered the USPS number on the FedEx site it worked.

Order was easily made and promptly shipped.

The customer experience is lacking. I wanted to change some details of my order but I received no order confirmation e-mail and no contact phone number is listed on your website ordering system. The first e-mail received was the "shipped" e-mail and by then it was to late to change the order and even that didn't have contact information listed.

I did receive the equipment I ordered and so far I am happy with it (have not installed it in the boat yet).

Purchased WS320 after order from a national retail vendor as a package unit was cancelled due to supply chain issues. This was after about six months of trying to get updates and status. Once the order was cancelled, ordered directly from B&G and arrived within about a week. Installed receiver under the deck in the bow of the boat after testing the GPS signal strength in different locations inside and outside of the vessel. The fiberglass deck had the least reduction in signal and the greatest level of protection. Unit sync'd quickly and has been reliable for the few months of use. Would give five starts but the wait for the original order and eventual cancelling was many months.

The Triton 2 shows tide direction but is unable to show speed for no reason other than b&g trying to frustrate customers into buying the much more expensive 500 product which does show this simple number - for double the price.

The zeus3 plotter products have lots of physical buttons all of which are useless. It doesnt have any buttons to move between your preset screens - its all touch which is a real pain.

Generally very poorly designed products imo.

Update (August 2021): After contacting Missy at the service/marketing email, the issue was immediately escalated and resolved within 24 hours. B&G shipped the radio overnight, free of charge. Missy and the executive team were very professional and ensured the best customer service experience. Thank you for all your help!

In March, 2021 I contacted B&G customer service to ask for assistance in servicing a minor defect in a B&G H50 handheld unit.

I was informed at the time that the H50 was out of production and that service could no longer be performed, but that as an alternative a 50% discount would be offered on an upgrade to the latest model of V60-B VHF radio and matching V60 handset. I opted to take advantage of this offer at the time and was told that the new equipment was in stock and would ship immediately upon receipt of the old equipment being traded in. I uninstalled my older H50 and V50 equipment and sent it to B&G/Navico for RMA processing and gave a credit authorization for the discounted upgrade price. After much time passed I inquired as to the status and was told that the new equipment was actually on backorder. After several months of waiting and multiple points of contact with customer service I still had not received the new equipment and have not gotten any meaningful assistance from customer service. I was informed that it was impossible to simply return my old equipment as it is destroyed automatically when returned.

I then followed up every several weeks with customer service, to no avail, and finally inquired if alternative equipment of lesser value could be shipped. I was told that a V60 radio could be shipped instead of a V60-B and was told that this would be shipped free of charge due to the inconvenience of several months of delay. After significantly more time elapsing with no communication I contacted B&G service back again today and was told that the replacement equipment had not yet shipped because a credit authorization was needed for a $500 charge, after having been told the replacement would be shipped to me free of charge previously, and of course I also was not even contacted for a credit authorization.

I find myself in the situation of having shipped a functional radio to B&G early this year on the promise of a discounted upgrade that was purportedly in stock, only to have indefinite and open-ended delays, with no customer service resolution and a complete lack of initiative to resolve the situation. Functionally, this is equivalent to B&G taking the full value of my equipment without compensation. This is a vital and expensive item of safety equipment required for activity on my vessel, and I cannot continue to proceed without a replacement. My communications with B&G customer service are well-documented and made in good faith.

Although I felt the Email was not "Read" and my concerns about the chartplotter power cable not being addressed, I guess my own perspective and ignorance of the situation is misplaced.
The power cable does work, yet not as illustrated in the manual.
The chartplotter was replaced and is functional.
I am very pleased Navico was responsive to my concerns and resolved the situation quickly and with elevated fairness.

This company is amazing!
They actually answer the phone when you call, and provide great tech support.
The order and shipping process is very simple and smooth.
I know I can always count on B & G for great products and support.

Bradford Lewis
Seattle, WA