Barax Reviews 41

TrustScore 3 out of 5

2.9

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2.9

Average

TrustScore 3 out of 5

41 reviews

5-star
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1-star

Replied to 37% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Barax claims there is mechanical damage to avoid warranty

Very suspicious service. I bought an ASUS mainboard and warranty replaced it when it wouldn't boot.
The new mainboard would boot, but the second memory channel wasn't working. I kept using it for a while, while I was debugging whether it was a memory issue and narrowed it down to a mainboard issue.

When I wanted to send it back to warranty replace it again, they first didn't want to pay for the shipping (which they are required to) until I pressed them.
Then, when they received it, they sent me pictures of 3 bent CPU socket pins, which I am certain were not bent when I had it. After all, I had used the board the entire time, and there is no way it would have worked with the damaged socket. I have also always been extremely careful and even put the socket cover back in when I shipped it back. When I asked them whether they saw the socket cover when they opened it, they didn't answer. They just want €100 to repair the damage or otherwise they'll send it back to me.

According to other review sites, I'm also not the first one who had this exact experience..

March 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great service with a great price.

I ordered the new black Apple Keyboard and Magic Mouse at Barax. My goods arrived on time (from Germany to the Netherlands) via DHL. Great service with a great price. Danke schön!

April 26, 2022
Unprompted review
Rated 1 out of 5 stars

Be aware, SCAM

Typical SCAM, this store is listing highly demanded items in good price as "IN STOCK", hoping you will catch the bait and make a order from them. You will pay, you will get confirmation, you will wait ...and later on all these highly demanded items will get cancelled and you will get email:

"Sehr geehrte Damen und Herren,

vielen Dank für Ihre Bestellung.

Leider ist der von Ihnen bestellte Artikel auf Grund der großen Nachfrage ausverkauft.
Da es sich um einen Aktionsartikel handelte, bekommen wir diesen auch nicht mehr ans Lager.
Wir haben Ihre Bestellung storniert. ..."

April 23, 2021
Unprompted review
Show reviews in all languages. (41 reviews)

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