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Barazza Srl Reviews 30

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TrustScore 2.5 out of 5

2.3

Manufacturer
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Company details

  1. Manufacturer

Written by the company

Barazza produce apparecchiature, come piani cottura, forni, cappe, lavelli, canali attrezzati, rubinetti e accessori, dalle prestazioni elevate e dal design evoluto, concepite e realizzate all'interno dei propri stabilimenti, impiegando accurate competenze artigianali ed innovative potenzialità tecnologiche. L'azienda, sorta nel 1968 a Santa Lucia di Piave, nel distretto della Inox Valley, comprende al suo interno la produzione, gli uffici, il laboratorio di ricerca e sviluppo, l'ampio showroom e l'area dedicata alla cucina attiva per eventi di show cooking. Barazza è e lavora in Italia, da sempre.

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2.3

Poor

TrustScore 2.5 out of 5

30 reviews

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Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Bellissimo Barazza

If I had to describe my Barazza products in one word it would be Bellissimo.
Although I've gained over 15kg in weight since I bought them, I can't stop cooking for my family and friends just to show them off. They really do make cooking fun.
For me the mark of a truly great company is how they deal with after sales issues. When they were made aware I had a problem with my combi oven they instructed a company called Joint Electrical Services Ltd to resolve the issue. They took were great. I have no hesitation in recommending both Barazza and JES Ltd.

December 13, 2025
Unprompted review
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Reply from Barazza Srl

Dear Michael, thank you very much for your wonderful words. Knowing that our products make cooking even more enjoyable and help create special moments with family and friends is the greatest reward for us.

We are also delighted to read your appreciation for our after-sales service. For us, customer care does not end with the purchase but continues over time. We are pleased that the intervention by Joint Electrical Services Ltd met your expectations.

Thank you again for your trust and for recommending Barazza.

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Rated 1 out of 5 stars

WORST SERVICE EVER

WORST SERVICE EVER

At the beginning of the year, we ordered a full kitchen from a local dealer, Miton Cucine complete with Barazza appliances. In less than two months from installation, the coffee machine displayed a fault which was rectified by an electrician a week or two later from report. A month later, the microwave oven stopped working. Their local agent promised a full appliance replacement but it never happened, only the faulty part was replaced. Certainly not what was expected from a €2700+ appliance. I sent an email to this company and they never even bothered to acknowledge let alone a reply.
Disgusting service.

October 30, 2024
Unprompted review
Barazza Srl logo

Reply from Barazza Srl

Dear Ivan,

Thank you for sharing your experience, though we are sorry to hear that it did not meet your expectations. Customer satisfaction is our top priority, and we would like to clarify some points and provide you with further details regarding the handling of your case.

We were informed about your situation through our local partner, RCE Malta, and we worked with them to resolve the issue as quickly as possible. Below are the actions we took to assist you:

We promptly provided all the necessary technical instructions to diagnose and resolve the Error 5 reported on your microwave.
To expedite the process, we shipped the required warranty components by air, even though our partner already had a shipment scheduled a few days later.
The needed power board was taken from one of our internal units to offer you a faster service.
We understand your request for a complete replacement of the oven. However, as specified to our partner RCE, our policy allows for the full replacement of a product only if the issue cannot be resolved with targeted repairs. In this case, the replaced components restored the product to full functionality.

Regarding email communication, we apologize if you did not receive a direct response. We collaborate with our local agent to handle communications and will ensure that your concerns are addressed with greater attention moving forward.

We regret that your experience did not reflect our usual standards of quality and service. We invite you to contact us directly at customer@barazzasrl.it to discuss this matter further. We remain at your disposal to ensure that you can continue to enjoy our products with complete satisfaction.

We look forward to hearing from you and thank you for your understanding.

Best regards,
Barazza Srl

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