Fast, easy application. Everything clear and concise. Excellent credit limit. I would have given five stars, however I did encounter a problem setting up the app. However, when I contacted customer se... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great value cashback credit card with consumer protection legislation backup, app works well and notifications prompt and useful. Only downside is slowness on clearing credits to the account, can leav... See more
Company replied
I had to call regarding some pending transactions that I needed to be stopped/reverted following a woeful interaction with a hire car company today - I never received the product and my repeated r... See more
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I had a very positive experience at Barclays branch in Portsmouth, thanks to Ify, who attended to me. She was extremely helpful, professional and patient throughout my visit. She took the time to und... See more
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Company details
Written by the company
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Contact info
United Kingdom
- www.barclaycard.co.uk
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Personalised support.
Hopefully it will result in improved access to communication with a person when help is needed.
August 24, 2026
Reply from Barclaycard
Hey there, thank you for your 4-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Reply from Barclaycard
Hello there, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
No chance of talking to Barclaycard
A refund from Temu was issued to my Barclaycard account . Temu published confirmation of the refund and an acquirer ref number giving the date by which I should get the refund released by Barclaycard . That date has now passed . There is no phone number for Barclaycard , they suggest an online chat , which currently isn't working . I could go into branch if they hadn't closed it .
So Barclaycard are incommunicado, great , what a way to run a business .
In the meantime hang on to my credited money .
August 24, 2026
Unprompted review
Reply from Barclaycard
Hi Brian, thank you for taking the time to leave us a review on Trustpilot, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, which has the option to call us.
https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Excellent customer service
Barclaycard has been excellent when dealing with an issue.
August 24, 2026
Reply from Barclaycard
Hello Alex, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback around the support we provided to you for an issue that you were having. Thank you again and have a lovely day ahead! ⭐
- Abz
Reply from Barclaycard
Hello there, thanks for your 5-Star review on Trustpilot.
I'm glad to hear you're happy with the service you've received, and I appreciate you taking the time to leave a review.
Thank you again and have a lovely day ahead! ⭐
- Abz
Good service and support.
August 23, 2026
Reply from Barclaycard
Hello Des, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
A lifeline
Barclaycard has been a lifeline to me in recent times, a due inheritance was delayed at a time when everything happened/needed paying at once. Without the help of Barclaycard I would have been under a lot of stress. But thankfully that has not been the case. For this I am very grateful.
August 11, 2026
Reply from Barclaycard
Hello Robert, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well in regard to your Barclaycard. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Not happy about closure of online servicing
I've been a Barclaycard customer for over 10 years but I am very unhappy about the upcoming closure of the online card servicing portal. I refuse to install another app on my phone when I only need to access the account once or twice a month. The alternative, Barclays internet banking portal is nowhere near as good. I am seriously thinking about closing my account.
August 23, 2026
Unprompted review
Reply from Barclaycard
Hi Eben, thank you for taking the time to leave us a review on Trustpilot, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Barclays Bank website is a retrograde step for Barclaycard holders
Baclaycard customers are being forced to use the Barclays Bank website to administer their Barclaycard from September 2026, instead of using the Barclaycard website like we've done for years. No choice, got to do it.
I would have expected a bank's website to provide accurate figures on what I has spent on my card or what money I had paid off from my card, but this is not the case. If I download my transactions as a CSV file, to import into a spreadsheet, the figures are wrong, every entry is rounded down to whole pounds, both debits and credits.
Come on Barclays, your a bank, reporting accurate transaction entries is a fundamental part of what you do. Did nobody test this functionality?
I am going to eke out my parallel access to the old BarclayCARD website, which did report accurate figures until the 16th of September, if it's not fixed by then I'll look for an alternative credit card from a better financial institution.
August 22, 2026
Reply from Barclaycard
Hi Simon, thank you for taking the time to leave us a review on Trustpilot, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Taking too long to speak to a human
Twice my credit card has been declined and twice I have phoned to report the issue. First time after explaining how difficult it is to talk to a human being, I was told to use the messaging feature on the app. So today when my card was declined, I tried to use the messaging feature but it was out of service. Phoned and got caught up with automated messages and systems that cannot understand the words "CARD DECLINED". Finally a human being came on line but could find nothing wrong with the card - so he said the plastic must be the problem!!! and I would have to wait 7 days for a new card. I have been with Barclaycard from the beginning of there existence but am thinking of changing.
August 22, 2026
Unprompted review
Reply from Barclaycard
Hi Susan, thank you for taking the time to leave us a review on Trustpilot, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us I hope we hear from you soon and, in the meantime enjoy your day. - Abz
I had to report a case of fraudulent…
I had to report a case of fraudulent payment on my card 3 days ago made on the 18th August 2026, they came back and said they had found two more 11th and 18th July they refunded me for the two in July but not the August one . When I noticed this today I phoned them to tell them , I got a guy whose command of the English language scored , I would say 5 out of 10 ,he kept going through I believe a script . When I interrupted him he told me to be patient and listen. He then told me to stop using the card and to destroy it , I said I had already done that three days ago he then told me I must not use it . I then asked to speak to a supervisor I was told quite bluntly nobody's available.By this time I had had enough. I am a disabled person with multiple complex medical issues, one of which is Addison desease , where stress can be fatal . Barclays know this and all other times call handlers have recognised this . I was already wound up re the fraud and then I get this pillock
As you can see Barclays standard reply , expecting me to make the move to contact them not trying to contact me . Not only that I clicked the link nothing happens about right I guess. I have a cooperative account with about a tenner in it now they are being taken over by a building society perhaps interest rates will be better so then I'll transfer
August 22, 2026
Unprompted review
Reply from Barclaycard
Hi Graham, thank you for taking the time to leave us a Trustpilot review, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received, and I'm sorry to hear you've been dealing with a fraudulent payment, I understand it can be stressful, and I appreciate you mentioning your disability, I know it's not easy with all of this going on.
To see the support we provide to customers who face challenging disabilities/conditions, you can have a look at the link below. 👇
https://www.barclays.co.uk/accessibility/
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Reply from Barclaycard
Hello there, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Barclays is just great
I’ve been with Barclays Bank for over 40 years would always stay with them have just always been very helpful and supportive.
August 22, 2026
Reply from Barclaycard
Hello Christine, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We appreciate that you've been banking with us for over 40 years, that's an amazing achievement, and we're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Precise & informative customer service
August 21, 2026
Reply from Barclaycard
Hello Gill, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
So easy to apply and started to earn…
So easy to apply and started to earn reward points immediately and with fast delivery excellent service
August 22, 2026
Reply from Barclaycard
Hello Stephen, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and it was easy to get an account opened with us. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
From bad to worse
They are are going from bad to worse. For example, I asked Barclaycard to cancel a monthly debit by an obviously dodgy company which I had not signed up to. They said they would, but they haven't, and the dosh is still sloshing out of my account. I complained for the second time by post 10 days ago, and haven' t received a response, let alone an acknowledgement. I've been with Barclaycard for over 20 years, but I've really had enough of them now. I'm transferring my allegiance to Lloyds Ultra Credit who are much more on the ball.
August 21, 2026
Unprompted review
Reply from Barclaycard
Hi Anthony, thank you for taking the time to leave us a review, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received in regard to a payment that's been coming out your card.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Appalling Customer Services - no access to online app to check personal details!
I am so disappointed with customer services, despite calling them multiple times due to me being able to access my account details online.
I really believe as a customer I was fobbed off. I spoke to people who really had customer services skills or people skills in general.
I contacted Barclays customer services several times in the last two weeks, and still no huge effort has been made. I’ve done a balance transfer as I don’t need the aggro, it’s rude to ignore people’s issues going on and not escalating it in good time!
Barclays will owe me a refund back so I hope they sort it out as I don’t need more issues honestly! Good luck Barclaycard!
I have now left Barclaycard!
August 5, 2026
Unprompted review
Reply from Barclaycard
Hi Morticia, thank you for taking the time to leave us a review on Trustpilot, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received when calling us.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us I hope we hear from you soon and, in the meantime enjoy your day. - Abz
I lost trust in barclaycard because you…
I lost trust in barclaycard because you are not protected when using their card
May 21, 2026
Reply from Barclaycard
Hi Musa, thank you for taking the time to leave us a review, your concerns are really important to us. I’m really sorry you're unhappy with the service, you've received in regard to your Barclaycard.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Very easy to apply for
Very easy to apply for and a generous amount of credit considering I haven't had a credit card for numerous years.
August 20, 2026
Reply from Barclaycard
Hello there, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you found it very easy to open an account with us. 😊 We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
You don't need a Barclays bank account to get a credit card
"I didn't realize I could qualify for a Barclaycard without having a Barclays bank account. I kept seeing the option pop up while shopping on Amazon, but I hesitated for almost two years. I finally decided to give it a try, and to my surprise, I was approved!"
August 21, 2026
Reply from Barclaycard
Hello there, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were able to apply for an account with us.
We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
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