Fast, easy application. Everything clear and concise. Excellent credit limit. I would have given five stars, however I did encounter a problem setting up the app. However, when I contacted customer se... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great value cashback credit card with consumer protection legislation backup, app works well and notifications prompt and useful. Only downside is slowness on clearing credits to the account, can leav... See more
Company replied
I had to call regarding some pending transactions that I needed to be stopped/reverted following a woeful interaction with a hire car company today - I never received the product and my repeated r... See more
Company replied
I had a very positive experience at Barclays branch in Portsmouth, thanks to Ify, who attended to me. She was extremely helpful, professional and patient throughout my visit. She took the time to und... See more
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Company details
Written by the company
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Contact info
United Kingdom
- www.barclaycard.co.uk
3.5
Average
5K reviews
Asks customers to review
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Commit to get back to you and…
Commit to get back to you and disappear. Very poor customer service. Complaining is waste of time.
August 6, 2026
Unprompted review
Reply from Barclaycard
Hi Sunil, thank you for taking the time to leave this review on your experience. I'm very sorry we've failed to meet your expectations. It’s not our intention to leave customers feeling this way.
I've left a link below with the ways to get in touch, for further support with the errors you're facing, https://www.barclaycard.co.uk/personal/contact-us
Apologies again for any disappointment caused. Take care - Kate
Terrible customer service, they just don't care
I have been diagnosed with a terminal illness and am having financial problems. I cannot email or chat with Barclaycard as there is no email address and chat keeps failing. The online contact form comes back with an error message. But they continue to harass me, despite me trying to get in contact. There isn't even an email address for head office, that tells you all you need to know about how much they care about their customers. I cannot deal with things on the telephone and Barclaycard's failure to provide alternative contacts is tantamount to discrimination. I am complaining to the FCA and ombudsman. Follow up - Barclaycard's response below just evidences my point - a corporate, meaningless, unhelpful reply - signposted to a generic, unhelpful web page, with no email address! Thanks for nothing 'Steve', now forward this to your CEO - I hope you can because there is not a single email address listed anywhere for Barclaycard!
August 25, 2026
Unprompted review
Reply from Barclaycard
Hi, Thank you for taking the time to share your experience with us. I'm really sorry to hear about the difficulties you've had getting in touch, and I can completely understand how upsetting and exhausting this must feel, your concerns are really important to us. Rest assured it would never be out intention to leave our customers feeling this way. I've left a link for you that lets you know all the secure ways you can reach us https://www.barclaycard.co.uk/personal/contact-us I do appreciate you letting us know about your health issues and would like to leave some more information on the services and support we have available https://www.barclays.co.uk/accessibility/ There is also an additional link that provides information about the support available for customers experiencing financial difficulties https://www.barclays.co.uk/money-management/managing-money-problems/ I really hope we hear from you soon, so our teams can support further. Take Care -Steve
App is easy to use
I took advantage of the 0% interest rate, and have only used to app so far, but I have no issues and am quite happy with it.
August 25, 2026
Reply from Barclaycard
Hello Debs, thank you for your 5-star review here on Trustpilot. Thank you for choosing to join us. We're very happy to receive this feedback around our app and how you're finding it easy. Thank you again and have a lovely day ahead! ⭐
- Abz
Congratulations 🎊
Amazing products, offers and professionalism in all ! An innovative team ,always updated with our preferences . They read minds ,anticipating your needs! From my side a big THANK YOU and I am more than happy to be your loyal customer for a decade 😍
August 20, 2026
Reply from Barclaycard
Hey Cristina, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback, and appreciate you for banking with us for over a decade, that's amazing! Thank you again and have a lovely day ahead! ⭐
- Abz
20 years with Barclays
In my experience, all the changes you've implemented over my 20-year history with Barclaycard have brought me nothing but benefits, and I'm happy with them. I'm not a banking expert, so this is just the opinion of a customer who can always count on your professional help. Thank you!
August 24, 2026
Reply from Barclaycard
Hey Piotr, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback, and thank you so much for banking with us for 20+ years, that's amazing. Thank you again and have a lovely day ahead! ⭐
- Abz
I dislike The Interest Charges,
Been making weekly payments and then getting slapped with a £100 interest charge and back to stage 1, and starting to think was this a Good Idea!
The Credit Card Deos have its use.
August 24, 2026
Reply from Barclaycard
Hello Matt, thank you for your review here on Trustpilot. It's great to hear that you find the credit card useful, however I'm sorry about the charges you're facing for interest.
If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. 😊
- Abz
Reply from Barclaycard
Hello James, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback around our application process. Thank you again and have a lovely day ahead! ⭐
- Abz
Just an easy survey to participate in
August 24, 2026
Reply from Barclaycard
Hello David, thank you for your 4-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Reply from Barclaycard
Hello Pamela, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
The online approval process is easy and…
The online approval process is easy and fast but need more information on features, benefits, cut-off time of payment cycle etc... The app is not so great too. When are live agents available to answer questions?
August 24, 2026
Reply from Barclaycard
Hey Bonny, thank you for your review here on Trustpilot. It's great to hear that you found the approval process easy for your application.
I'm sorry you've been finding it difficult to get in touch with us, I've left a link here with the ways to reach out. 😊https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day.
- Abz
So easy with Barclays
So easy to set up an account so easy to manage everything through the app
August 24, 2026
Reply from Barclaycard
Hey Mark, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback around your account being set up. Thank you again and have a lovely day ahead! ⭐
- Abz
I have applied several times to…
I have applied several times to increase my credit limit. Despite spending a great deal of money and paying it off every month I am constantly refused! We have an annual income of over £80,000 net and can’t get a credit limit above £6500. Very poor service.
And it gets worse!
Having had a reply giving a link, i was expecting something more than I got.
The link took me to me a website where I had to log on. Once logged on I was told to go to my app!
I tried to contact by phone but was continually sent back to the app. Time and time again I tried to speak to someone but was told to go to the app.
August 8, 2026
Reply from Barclaycard
Hi Mike, thank you for taking the time to leave us a review on Trustpilot, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received, in regard to a credit limit increase.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Reply from Barclaycard
Hey Antonis, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback around your application. Thank you again and have a lovely day ahead! ⭐
- Abz
Awful- still can’t use the app, so card is of no real use to me
Card received quickly but comms with the card were inaccurate, advising that I could ‘get the app, view your PIN and get going’. This didn’t work and service centre told me it was incorrect info. I now have my PIN (via post) but still can’t download the app as error codes are showing. Service centre said codes would be removed- but they are still there. Awful process and I’m now unlikely to use this card.
August 21, 2026
Reply from Barclaycard
Hi Ann, thank you for taking the time to leave us a review on Trustpilot, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Simple questions
August 24, 2026
Reply from Barclaycard
Hey Robert, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Please open more local branches to…
Please open more local branches to assist face to face interaction with people
August 24, 2026
Reply from Barclaycard
Hey Sandra, thank you for your review here on Trustpilot. I'm really sorry if you've been impacted by a branch closure recently and if you're finding it difficult to come in and see us.
We’re still in a lot of communities even if the branch has closed. Please could you let me know where you’re based and what you’d usually do when you visit us? I'd really like to support you with some other options 🙏 You can find all of our branches, local community sites, the banking hubs and even if one of our vans will be in your area, by putting your post code into our branch finder here 👇
https://www.barclays.co.uk/branch-finder/
While our Local Sites are cashless there is still a lot that we can do to support you here, you can find more information on the support available at our different sites on this link here 👇
https://www.barclays.co.uk/our-locations-explained/
I hope you already know about some of our channels such as Online Banking 💻, our App 📱 and Telephone Banking 📞 too. Do you use either of them or is there anything I can do to support with these?
You can also use the Post Office to do some of your banking, including paying in or withdrawing cash, you can find out more about that here 👇
https://www.barclays.co.uk/ways-to-bank/post-office-banking/
If you'd like to chat about this further and make sure we're supporting you as best we can, you can find out how to get in touch with us by heading to the link below. 👇
https://www.barclays.co.uk/help/contact-us/
Thank you again for your review and have a lovely day ahead! ⭐
- Abz
Great service
August 21, 2026
Reply from Barclaycard
Hey Paul, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Easy to use app
Easy to use app, good limits and repayment terms. Good transfer offers.
August 24, 2026
Reply from Barclaycard
Hey there, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback around our app. Thank you again and have a lovely day ahead! ⭐
- Abz
Personalised support.
Hopefully it will result in improved access to communication with a person when help is needed.
August 24, 2026
Reply from Barclaycard
Hey there, thank you for your 4-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Reply from Barclaycard
Hello there, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
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