Fast, easy application. Everything clear and concise. Excellent credit limit. I would have given five stars, however I did encounter a problem setting up the app. However, when I contacted customer se... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great value cashback credit card with consumer protection legislation backup, app works well and notifications prompt and useful. Only downside is slowness on clearing credits to the account, can leav... See more
Company replied
I had to call regarding some pending transactions that I needed to be stopped/reverted following a woeful interaction with a hire car company today - I never received the product and my repeated r... See more
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I had a very positive experience at Barclays branch in Portsmouth, thanks to Ify, who attended to me. She was extremely helpful, professional and patient throughout my visit. She took the time to und... See more
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Company details
Written by the company
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Contact info
United Kingdom
- www.barclaycard.co.uk
3.5
Average
5K reviews
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Mobile Banking? Good luck with that
Signed up and was approved for a balance transfer card, all good. That arrived, I've got that and the pin for said card. All good.
I set up the app because - like many people nowadays, mobile banking is my only option.
And this is where the issues began. It took three seperate attempts to set up the app - partly because it's unclear if the app is the 'Barclaycard' app or 'Barclays' - both have worked with my card to sign in.
But after a few days, neither will allow me to access balance transfers. Which was the primary purpose of the card.
Their support is only "call us" which like, great. I'm hard of hearing. Calls are not an option for me. And as is always the case, they'll respond saying "contact us" but the only option is a call.
Which doesn't work for me.
Their website says there are no issues but I see a lot of people saying otherwise about the mobile app, and I have to say I agree with the countless people running into the same error - DL001.
August 19, 2026
Unprompted review
Reply from Barclaycard
Hey there, thanks for your Trustpilot review! I'm sorry to hear you're not happy with our service, in regard to your app issues and your Balance Transfer.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Barclaycard provide banking and credit…
Barclaycard provide banking and credit card services to MBR Acres- a company that breed 2000 beagle puppies each year for animal testing. These dogs are bred in squalid conditions and then shipped off to laboratories when they are still puppies to be forced to breathe in chemicals via face masks or have chemicals pumped in to their stomachs through tubes that are forced down their throats. I am absolutely horrified that Barclaycard would work for and support such a despicable company and clearly have no morals or ethics
August 19, 2026
Unprompted review
Easy App allows you to have visibility…
Easy App allows you to have visibility and control of your accounts.
August 6, 2026
Reply from Barclaycard
Hello Sarah, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback around our app. Thank you again and have a lovely day ahead! ⭐
- Abz
Reply from Barclaycard
Hello Alan, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and the app was easy to use. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Reply from Barclaycard
Hello Mark, thank you for your 4-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Application was so easy and speedy…
Application was so easy and speedy response.
Security was sensible and good. I am amazed how easy everything was. No dithering or delays. I felt B/Card wanted my business.
August 1, 2026
Reply from Barclaycard
Hello John, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you found the application process very easy. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Reply from Barclaycard
Hello Lesley, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
so easy and straight forward to apply…
so easy and straight forward to apply for the Barclaycard. they ask for a few details etc, just fill it all in and they do the rest.
Card comes to you very quickly and you're up and running.
August 19, 2026
Reply from Barclaycard
Hello Sanders, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful and easy to apply, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Reply from Barclaycard
Hello Oluwafemi, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Very straight forward application…
Very straight forward application followed by expert guidance.
August 9, 2026
Reply from Barclaycard
Hello Keith, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Quick and easy to setup
August 5, 2026
Reply from Barclaycard
Hello Dave, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Easy finance
I’ve been using a Barclay card for quite sometime now and I can’t praise this company highly enough everything is perfectly straightforward from lending to payments to credit limits and a hassle free app to help manage my account also easy to talk to if you feel under pressure, thanks Barclays 5⭐️
October 10, 2025
Reply from Barclaycard
Hello Martin, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Fantastic bank no problems with them in…
Fantastic bank no problems with them in over 15 years
August 17, 2026
Reply from Barclaycard
Hello Tam, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback, and appreciate you banking with us for 15+ years, that's amazing!
Thank you again and have a lovely day ahead! ⭐
- Abz
BARCLAYS
Very quick to say if application for credit card would be accepted. A little delayed receiving card but digital card was available quicker. Support staff helpful and efficient.
August 18, 2026
Reply from Barclaycard
Hello there, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
fair minimum payement
July 6, 2026
Reply from Barclaycard
Hey Charlo, this is amazing to hear! Thank you for sharing your 4-star review here on Trust Pilot. It's lovely to hear. We always want to make sure your payments are fair. Thanks again, enjoy the rest of your day. ⭐ - Kieron
Reply from Barclaycard
Hi there, thank you for taking the time to leave us a review on Trust Pilot, I'm sorry to hear you've still not received you card. 14 days is quite a long time, this could have been lost in the post. You should get in touch with us as soon as you can. You can find out how to get in touch here: www.barclaycard.co.uk/personal/contact-us
We look forward to hearing from you.
Kieron
Consistent quality service.
May 18, 2026
Reply from Barclaycard
Hey Paul, this is amazing to hear! Thank you for sharing your 5-star review here on Trust Pilot. It's lovely to hear that you received excellent service. We always want to make sure any interaction is as seamless as possible. Thanks again, enjoy the rest of your day. ⭐ - Kieron
After being a loyal customer for many…
After being a loyal customer for many years i have closed my account and will never be back find someone else to rob customer service atrocious if I could reduce rating to zero star I would.
August 18, 2026
Unprompted review
Reply from Barclaycard
Hi Peter, thank you for taking the time to leave us a review here on Trust Pilot. I'm really sorry to hear you had a poor experience with the app resulting in a 1 star review and the closure of your account. That's not great to hear.
We always want to make sure you're fully supported with your banking needs and that expectations are met. With that being said, I've left our contact page here where we can discuss this further through a secure channel 👉 www.barclaycard.co.uk/personal/contact-us
Thank you again for your feedback, have a lovely day ahead!
Kieron
Reply from Barclaycard
Reply from Barclaycard
2 minutes ago
"Hi there 👋 I'm sorry you didn't receive the support you needed on the back of contacting us. I appreciate you've been in contact with us already but, if you would like to discuss this further please don't let this experience put you off.
I appreciate you might already be aware of this but, I've included the link here which shows the options of getting in touch with us if needed 👉 barclaycard co uk/personal/contact-us. -Tom"
HaHaHa like I want more of the same
August 18, 2026
Unprompted review
Reply from Barclaycard
Hi there, thank you for taking the time to leave us a review on Trust Pilot, I'm sorry to hear that we did not fully meet your expectations this time. If you require any support you can find out how to get in touch here: www.barclaycard.co.uk/personal/contact-us
- Kieron
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