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Barclaycard Reviews 

5,345
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 1,482 reviews, most reviewers were somewhat happy with their experience overall. People frequently mention that applying for a new credit card is exceptionally quick, smooth, and entirely straightforward from start to finish. Consumers often appreciate the exceptionally helpful and professional support provided by the friendly staff when managing their accounts. However, some customers also noted frustrating issues with the mobile application and unwanted website changes. Reviewers additionally experienced unexpected delays and significant difficulties when trying to reach customer service or resolve urgent payment problems. A few people mentioned that navigating the automated phone systems can be quite annoying and cumbersome.

What people talk about most

Customer service

People report ambiguous experiences with customer_service. While many reviewers praised supportive staff who... See more

User experience

Customers had ambiguous experiences with user_experience, reflecting a sharp divide in opinions. Many... See more

Payment

Reviewers highlight ambiguous aspects of payment, noting both helpful transactions and frustrating issues.... See more

Service

Users describe ambiguous interactions with service, reflecting mixed opinions and a high level of... See more

Application

Clients share ambiguous opinions on app, reflecting a wide range of experiences and frustrations. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fast, easy application. Everything clear and concise. Excellent credit limit. I would have given five stars, however I did encounter a problem setting up the app. However, when I contacted customer se... See more

Company replied

Rated 4 out of 5 stars

Great value cashback credit card with consumer protection legislation backup, app works well and notifications prompt and useful. Only downside is slowness on clearing credits to the account, can leav... See more

Company replied

Rated 5 out of 5 stars

I had to call regarding some pending transactions that I needed to be stopped/reverted following a woeful interaction with a hire car company today - I never received the product and my repeated r... See more

Company replied

Rated 5 out of 5 stars

I had a very positive experience at Barclays branch in Portsmouth, thanks to Ify, who attended to me. She was extremely helpful, professional and patient throughout my visit. She took the time to und... See more

Company replied


Company details

  1. Bank
  2. Insurance Agency

Written by the company

Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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How this company uses Trustpilot

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3.5

All reviews

(5,345)

1,545 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Competitive money and balance transfers…

Barclaycard provide competitive rates with an easy to use app. Makes a valuable facility for managing cashflow and annual finances.

August 20, 2026
Barclaycard logo

Reply from Barclaycard

Hello Keith, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz

Rated 4 out of 5 stars

review easy to follow and understand

review easy to follow and understand

August 20, 2026
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Reply from Barclaycard

Hello David, thank you for your 4-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz

Rated 5 out of 5 stars

Barclays bank

Barclays is a good banking service. I’ve been with them since 1982. Keep up the good work

August 20, 2026
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Reply from Barclaycard

Hello there, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz

Rated 1 out of 5 stars

Get real & respectful please, Barclaycard!

I have had a Barclaycard since 1974.
I opened a Barclays Bank account that year and I was given a Barclaycard as a "cheque guarantee card" … something you HAD to have in those long ago banking days. Initially, I didn’t use it as a credit card but I have been using it as such for a good number of years since.
I have remained loyal to Barclaycard, for over 50 years, despite a 'nightmare' a few years ago. Barclaycard allowed £17k+ of fraudulent spending, within five days, go through on my card, even though I informed them, at the very outset, on a request for authorisation for a spend of well less than £1,000 that I had NOT used my card for it and did NOT authorise it. Barclaycard then told me the card was blocked so no further debits would be added to my account.
Imagine how it felt to then receive, over the next five days, constant, nightmarish, enormous additions to my card bill … way beyond what I knew my limit was and what I could pay ... to a final total in excess of £17,000!! All the while I heard nothing further, whatsoever, directly from anyone at Barclaycard - other than the text and email notifications of my alarmingly increasing card debits.
One of these fraudulent items was a bicycle bought and hilariously, accidentally, delivered to my address. I reported the mobile number, the TNT delivery driver gave me, when I refused his delivery, immediately to Barclaycard. I rang the bicycle company the next day, to ask about the purchase and amazingly, to discover they were in process of actually redelivering the bicycle to the fraudster (who had complained about the non-delivery the day before - you couldn’t make it up!). After my call, the bicycle company rang me back to tell me they had stopped the delivery and then gave me the delivery address of the fraudster …. all reported by me to Barclaycard. I never heard another word - not even a thanks - from Barclaycard . Because they now had the delivery address, they must have been able to find at least one fraudster in this chain ... and maybe others. Barclaycard did, grudgingly, eventually, give me £250 to say sorry a while later, after they had removed the massive spend from my account!
I’m leaving Barclaycard now because it has chosen to close the simple online system I have been using for years.
IT IS TRYING TO FORCE BARCLAYCARD HOLDERS TO DOWNLOAD AND USE ITS APP INSTEAD - why?
At the end of the day, shouldn’t it be my choice - what is best for me - not Barclaycard?
Apps can access internal files and locations on my devices - web browsers cannot do this and on a browser, I can set privacy controls as I want them to be - I don't think I can do that in an app. The history I have with Barclaycard makes me feel nervous to give it this level of control.
There is something SO deeply distasteful about this invidious bullying and coercive behaviour of banks and many others, who think we should all download their company apps - why should we be put in this position?
I’ve just tried to create the offered alternative to the Barclaycard app … ironically, a Barclays online account … guess what! I’m going to be sent a 5-digit passcode, by post, to complete the establishment of my new Barclays.co.uk account. Checking the Barclaycard website, tells me most of what I will actually need is NOT provided by a Barclays online account!!
Enough said … adios Barclaycard - I ignore/dismiss/block bullies!

August 19, 2026
Unprompted review
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Reply from Barclaycard

Hey there, thanks for leaving your Trustpilot review.

I'm so sorry to hear you feel this way, that's not what we want for our customers, and it's never our intention to make you feel this way.

If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us I hope we hear from you soon and, in the meantime enjoy your day. - Abz

Rated 5 out of 5 stars

Excellent service

Excellent service

August 19, 2026
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Reply from Barclaycard

Hey Sherri, this is amazing to hear! Thank you for sharing your 5-star review here on Trust Pilot. It's lovely to hear that you received excellent service. We always want to make sure any interaction is as seamless as possible. Thanks again, enjoy the rest of your day. ⭐ - Cie

Rated 5 out of 5 stars

The application process was seemless…

The application process was seemless and the information about the terms clearly provided. I highly recommend the card, especially for who freelances or had a trade that benefits from internet free credit to balance cash flow for purchases.

August 19, 2026
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Reply from Barclaycard

Hello Maria, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback around our application process. Thank you again and have a lovely day ahead! ⭐
- Abz

Rated 1 out of 5 stars

Mobile Banking? Good luck with that

Signed up and was approved for a balance transfer card, all good. That arrived, I've got that and the pin for said card. All good.

I set up the app because - like many people nowadays, mobile banking is my only option.

And this is where the issues began. It took three seperate attempts to set up the app - partly because it's unclear if the app is the 'Barclaycard' app or 'Barclays' - both have worked with my card to sign in.

But after a few days, neither will allow me to access balance transfers. Which was the primary purpose of the card.

Their support is only "call us" which like, great. I'm hard of hearing. Calls are not an option for me. And as is always the case, they'll respond saying "contact us" but the only option is a call.

Which doesn't work for me.

Their website says there are no issues but I see a lot of people saying otherwise about the mobile app, and I have to say I agree with the countless people running into the same error - DL001.

August 19, 2026
Unprompted review
Barclaycard logo

Reply from Barclaycard

Hey there, thanks for your Trustpilot review! I'm sorry to hear you're not happy with our service, in regard to your app issues and your Balance Transfer.

It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us

I hope we hear from you soon and, in the meantime enjoy your day. - Abz

Rated 1 out of 5 stars

Barclaycard provide banking and credit…

Barclaycard provide banking and credit card services to MBR Acres- a company that breed 2000 beagle puppies each year for animal testing. These dogs are bred in squalid conditions and then shipped off to laboratories when they are still puppies to be forced to breathe in chemicals via face masks or have chemicals pumped in to their stomachs through tubes that are forced down their throats. I am absolutely horrified that Barclaycard would work for and support such a despicable company and clearly have no morals or ethics

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Easy App allows you to have visibility…

Easy App allows you to have visibility and control of your accounts.

August 6, 2026
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Reply from Barclaycard

Hello Sarah, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback around our app. Thank you again and have a lovely day ahead! ⭐
- Abz

Rated 5 out of 5 stars

Easy to use app

Easy to use app

August 6, 2026
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Reply from Barclaycard

Hello Alan, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and the app was easy to use. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz

Rated 4 out of 5 stars

Good overall service

Good overall service

August 19, 2026
Barclaycard logo

Reply from Barclaycard

Hello Mark, thank you for your 4-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz

Rated 5 out of 5 stars

Application was so easy and speedy…

Application was so easy and speedy response.
Security was sensible and good. I am amazed how easy everything was. No dithering or delays. I felt B/Card wanted my business.

August 1, 2026
Barclaycard logo

Reply from Barclaycard

Hello John, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you found the application process very easy. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz

Rated 5 out of 5 stars

Good name reliable company accepted…

Good name reliable company accepted world wide

August 19, 2026
Barclaycard logo

Reply from Barclaycard

Hello Lesley, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz

Rated 5 out of 5 stars

so easy and straight forward to apply…

so easy and straight forward to apply for the Barclaycard. they ask for a few details etc, just fill it all in and they do the rest.
Card comes to you very quickly and you're up and running.

August 19, 2026
Barclaycard logo

Reply from Barclaycard

Hello Sanders, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful and easy to apply, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz

Rated 5 out of 5 stars

Prompt and timely attending to client…

Prompt and timely attending to client concerns

August 1, 2026
Barclaycard logo

Reply from Barclaycard

Hello Oluwafemi, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz

Rated 5 out of 5 stars

Very straight forward application…

Very straight forward application followed by expert guidance.

August 9, 2026
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Reply from Barclaycard

Hello Keith, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz

Rated 5 out of 5 stars
Barclaycard logo

Reply from Barclaycard

Hello Dave, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz

Rated 5 out of 5 stars

Easy finance

I’ve been using a Barclay card for quite sometime now and I can’t praise this company highly enough everything is perfectly straightforward from lending to payments to credit limits and a hassle free app to help manage my account also easy to talk to if you feel under pressure, thanks Barclays 5⭐️

October 10, 2025
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Reply from Barclaycard

Hello Martin, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz

Rated 5 out of 5 stars

Fantastic bank no problems with them in…

Fantastic bank no problems with them in over 15 years

August 17, 2026
Barclaycard logo

Reply from Barclaycard

Hello Tam, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful, and you were supported very well. We're very happy to receive this feedback, and appreciate you banking with us for 15+ years, that's amazing!
Thank you again and have a lovely day ahead! ⭐
- Abz

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