Barrhead Travel  Reviews 

Hate getting pop up posts in my messages so 1 star straight away as I haven't asked to be contacted

great service,

Great service at Barrhead travel. Always looks after you thank you

Booked a Danube river cruise and despite problems with low river levels, Barrhead had our backs all the way. A level of service that other travel companies should be aiming for.

Very helpful, quick and efficient. Wasn't in for long but got what I was looking for. Very straightforward. Much prefer dealing with actual people and those who smile.

Excellent customer service, great knowledge and assistance throughout the whole booking process.

I find the staff very helpful and knowledgeable, and are very friendly

From the initial inquiry in Dundee, to making the booking, the service was excellent. Rachel listened to our needs and came up with a package that covered all that we wanted, and more. Textbook example of how to do things right through clear and responsive communication. Hopefully this will continue through the various steps up to the actual travel date.

We got the holiday we have wanted for a long time

Lindsey of falkirk did a great job find my holiday

Very disappointing. We were totally misled. My friend and I wanted to book a holiday nearby and as she has had a knee replacement and suffers from severe back pain she stressed to Barrhead Travel Agency that she wanted a holiday with the shortest possible time sitting on a coach. Living in Southampton it was stressed to us when we booked a holiday on the Isle of Wight that Southampton would be the very last pick up point before a short coach journey to our Shanklin hotel. Imagine our shock when the coach arrived at our Southampton pick up point we were told that we first had to travel all the way to Reading where we would then have to pick up another coach to take us all the way back down to the Isle of Wight (via Portsmouth). If we had been informed of this unnecessarily long and for my friend a very uncomfortable and painful journey we could have made our own way there instead of my friend having to endure such an unnecessary ordeal.

So helpful in finding the best 'deal' for us and taking the time and patience to make sure that everything boked was the best we could get

Great knowledge from your staff . Took time to find what we wanted.
Thank you Hazel Hughes

Customer service from Tony was excellent .

We used Barrhead for the first time in January to book a 2 week family holiday in Canada.
The agent was very friendly and easy to speak to you and knew her stuff about what we wanted and put together an itinerary. As we had other quotes we changed a couple of hotels to get a true like for like and they came in at about £50 cheaper.

I had good response and communication from the agent the whole time before going.
We got all the vouchers for hotels and flights and excursions etc about one week before going.
The agent then admitted they had missed an email about one the hotels booked that came back after we paid deposit (jan/feb) which informed them they could only accommodate us for 2 nights and not on the 3rd night. The agent was very apologetic that they had only just seen it, but got us got us into another hotel across the road for the 3rd night.
Obviously a huge inconvenience for a family of 6 including a 7 yr old to have to pack up and leave luggage at new hotel and not be able to check in again until late afternoon. It interrupted the flow of days planned.
there was no other option as all other places booked up, so we just had to accept this.

Printed all our vouchers off at home and off we travelled.
First problem was that we did not get the rooms we paid for at first stop hotel. showed the manager who did his best to make it right and we were happier with the rooms.
Hire car - there were supposed to be 2 named drivers as discussed but only one on the car info. agent tried to sort before we went to pick up car but could't so refunded £100 onto card for us to pay separately.Pick up was supposed to be downtown Vancouver near to hotel but this wasn't the case and had to go virtually back to the airport to pick up, 25 mins 6 seater taxi !

When we got to our 4th stop over this is where we had further issues. Hotel could now do 3 nights but it would of left us having to pay there and then without getting agent confirmation first they would reimburse us, and the 3rd night hotel was non refundable to the company so did not like to just do it and risk not getting money back. we're 8 hours behind so time difference meant we could not speak with agent.
This hotel our itinerary said 2 deluxe rooms but voucher said one standard and one deluxe. The hotel would only use the voucher. so had to go with it.
The 3rd night hotel was awful, agent confirmed in an email we had 2 king beds in each room. What we got was a bed and sofa bed that had seen much better days and very uncomfortable. Plus with the sofa beds in use you couldn't fully open the door from the open walkway and couldn't get luggage in without lifting sofa bed up. The rooms had fireplaces in which smelt all smokey leaving that smell on clothing. Horrible dark rooms.
Got up very early and left asap. It was the worse nights sleep and I felt it marred this part of the holiday.
The rest of the few days were all fine and we had picked our hotel in Canmore which was superb.
We got back 31st July.
Our issue is the communication since being home.
I had to chase the £100 for car hire.
Had to chase up the price difference for the rooms in Vancouver for what we paid and have finally received a refund of that this week.
With each email I sent after getting home the response time has been very poor. I even sent message via their Facebook to get someone to chase up.
The agent has been sent details of the 4th stop over issues and room quality difference to what we paid several times but has not addressed this at all. Only would talk about the Vancouver hotel which Barrhead did issue a refund this week ( now 2nd week sept)
I have the itinerary of what we paid for and the vouchers of what we got and the photos of the awful rooms.
They are don't seem willing to even say 'I will look into this'
last email asking about this again was 19/9/26, nothing back from them.
It seems they don’t want to fully help once your back and basically hope you will go away and stop emailing!

If you have booked with this company check your vouchers you are sent and make sure everything matches the itinerary you paid for especially hotel room types.

Will not use again or recommend purely for the fact that they don’t check when sending final vouchers etc out to client that its all matches what has been paid for and the fact post holiday problem communication is very poor.

Rachel in Dundee always finds us holidays that suit us perfectly.

Good experience, got a great deal and very helpful staff member

We went in with a budget and got Straight to the point, no deviation, got us a holiday that looked like great Value,and was and well within our budget .Thanks Stephanie in Livingston
We have found our new favourite destination ,thanks partly to your own personal knowledge of Peurto rico.