Really good service! Quick delivery, nice polite women on customer service phone which quickly located the problem and sort it out. Shoes are really good quality and now I am not surprised why they... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a pair of shoes from Base London and I’ve been blown away by the quality. The shoes are incredibly comfortable — perfect for someone like me who works in a corporate environment and comm... See more
Ordered shoes for funeral & paid extra for quick delivery 🚚 shoes never turned up & was told delivered. I was sent screenshot from base London of delivery 🚚 it was a red brick 🧱 my house is pure gr... See more
I bought 4 pairs of shoes recently from Base London. I am satisfied with my purchases. Although my first two pairs purchase was wrong sizes. Then, I contacted them and got a replacement with no extr... See more
Company details
Written by the company
Since 1995 Base London's mission has been to provide top quality footwear for every occasion to guys interested in looking good and living life to the full. We take pride in offering stylish, genuine leather footwear with super fast delivery and free UK returns, and hopefully you can tell from the thousands of 5 star reviews that Base London is a brand you can trust to deliver on its promise.
Contact info
United Kingdom
- www.baselondon.com
4.1
Great
4K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
November 22, 2023
Advertisement
Highly recommended service;smooth…
Highly recommended service;smooth ordering and payment process along with super quick delivery;what more could you want.Superb!
November 22, 2023
Advertisement
Quality shoes at good prices
Excellent easy to use web site with plenty of photos.
Great selection of shoes various styles and good designs.
November 14, 2023
Great price and really fast delivery.
November 22, 2023
Sent wrong item 10 times
Sent wrong item 10 times
And no customer service they won’t get back to you.
November 14, 2023
Advertisement
The shoes were just what I was looking…
The shoes were just what I was looking for, they were half price and delivered the next for free. They are very nicely made and very comfortable.
November 21, 2023
Excellent service
Excellent service, prompt delivery of goods after purchase, and great communication throughout.
November 13, 2023
Advertisement
Shoes arrived next day and as…
Shoes arrived next day and as described. Excellent value.
November 20, 2023
This is my 2nd pair of Base London…
This is my 2nd pair of Base London shoes since my first pair needed to be replaced after almost 8 years. I had to order online since they are hard to find in Canada and I could not be more satisfied with my order experience. Easy ordering, prompt shipping and delivery for an international order.
November 13, 2023
Service was very good as was the price
Service was very good as was the price. Deliver was prompt. Only thing stopping me giving it 5 stars is that there were a few scratch marks on the shoes. A bit of Polish has mostly covered these up. Other than that very happy.
November 13, 2023
Easy website
Easy website - excellent prices, shoes are great and really quick delivery
November 19, 2023
Advertisement
I brought these boots for my son
I brought these boots for my son , he is very pleased with Comfortable Stylists and good service
November 13, 2023
Return Process
Excellent return service, just takes a while for money to return to your account, but helpful online customer service kept me updated.
November 3, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.