Bathroom2u.com Reviews 691

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Ordered bath and basin sagittarius butler taps. Received confirmation email staight away and next day email to confirm my delivery date, which was two days later, with option to change if not suitabl... See more

Company replied

Rated 5 out of 5 stars

After getting burned with another bathroom company I went to Bathroom2u.com and couldn't have been more different. Pleasant , helpfully, honest, just couldn't do enough to help. Quick efficient... See more

Company replied

Rated 5 out of 5 stars

I placed the order, swifty received a receipt and was regularly updated by email and text as to when delivery was to occur. Delivery arrived on time and in perfect order. It was left with a neighbou... See more

Rated 5 out of 5 stars

What fantastic service. The lady who took my order first thing in the morning was knowledgeable, polite, helpful and cheerful. Particularly given the early hour and the fact she wasn't answering the p... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Plumber

Information provided by various external sources

Bathroom2u.com is an independent internet company established in 2004, selling Wetrooms, Shower, Taps, Baths, Shower Doors, Radiators, Mirrors, Bathroom Cabinets. We have trained staff in all of our manufacturers products, ensuring that we can match your requirements.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

691 reviews

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Rated 5 out of 5 stars

Excellent. Fast delivery, best prices on brand name products

Best prices found on Geberit Concealed Cisterns. Rang before placing order as it was the first time I had used them. Great service, looked up parts not advertised on the website. Delivery fast, packaged very well and great price. First class experience.

June 4, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Mr Wray

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

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Rated 5 out of 5 stars

Very Happy Results

After visiting many shops for a bathroom stool without any luck I decided to try my luck on line. I found just what I was looking for at Bathroom2u.com. I ordered and received my stool within 3 working days. Very delighted with the product and the Company.

May 29, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Nigel

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 4 out of 5 stars

Quick and easy transaction.

The unit was very easily purchased and arrived in very good time.

May 28, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear David

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Did the trick

After a bit of research,found the products I needed within minutes, completely satisfied.

May 28, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Martin

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

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Rated 4 out of 5 stars

Great products, very good service

I placed an order then added more products, did it online and on the phone without a problem. Very good communication and service. Quick delivery too. Thanks!

May 14, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear London

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 3 out of 5 stars

Not dispatched

Was told 3-5 working days but had to phone on the fifth to be told it was out of stock but had just come in so would deliver the nest day from supplier?!!

May 14, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Mrs Buntin

Thank you for your review, apologies for the issue you have had. We are investigating.

Richard

Rated 5 out of 5 stars

Great Value

We saved 50% compared to a "specialist" company and although just installed I think I have been around long enough to know that the taps we received are also far better quality. I doubt I am wrong, but if I am then the quality of delivery gives me confidence that any shortcomings would be addressed.

May 13, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Barry

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 2 out of 5 stars

Jackoboard wet room kit - don't buy it

I recently purchased the Jackoboard wetroom kit. No one a Bathrooms2U seems to have any product knowledge of this, referring you to the manufacturer. The instructions leave out key information, such as the tray will arrive with a top and bottom layer - you need to discard the bottom one, it's only packaging, despite it being made from the same material as the tray. Also - don't under any circumstances use ready mixed floor tile cement - it reacts with the material and will never set,. The tray material is effectively compressed foam, so if your tile cement doesn't set, it flexes, leading to tile cracking!

May 8, 2013
Unprompted review
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Reply from Bathroom2u.com

Hello William,

Thank you for your review and comments, I can ensure you that as a business selling wetrooms for over the last 6 years, all our staff are fully trained on all of our wetroom products, and have full backup support with the manufacturers that we sell.

We would never advise to use a ready mix adhesive and in the instructions it does detail that a rapid set flexable adhesive is used.

The Jackobaord is manufactured in Germany to ISO:9001 and ISO:14001 ensuring the highest of standards.

As for the extra packaging when a 20mm wetroom kit is purchased we add extra packaging ensuring that the item arrives undamaged, using this and a 20mm wetroom deck would increase the overall thickness of the deck thus not achieving the 20mm wetroom kit that you purchased.


Thanks, Tim.

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Rated 5 out of 5 stars

taps to rap about

I cannot rate this company highly enough. I had difficulty ordering online, for some reason it would not take the order for more than one set of taps, so I phoned them up, and the young lady at the other end could not have been more helpful. That was on the Tuesday morning, Wednesday lunchtime my taps arrived, well packaged. What a surprise, finally the Chinese water torture I had been living with could go.

I had been looking for taps for three hole sinks and found it extremely difficult, I finally got them here and a lot cheaper than I had seen them anywhere else. I have now passed their information on to my daughter who is having an extension done this year . Great company

May 8, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Linda

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Prompt secure delivery - good price

Happy with the delivery speed. Package was securely sent. Item competitively priced. Will use Bathroom2u.com again

May 3, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Mr Hood

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Am very careful about internet companies, but this one did what it said on the can!!

Having been ripped off in the past by two internet companies and having had to go into clawback with my Credit Card Providers, I scoured Trustpilot for negative reviews for Bathroom2u before ordering. Seeing more overwhelmingly positive (and it only being a £40 Grohe shower hose) I went ahead. I truly can say I had no problems and the transaction was smooth and professional from start to finish. The company appears from the negative reviews to have had stock and delivery issues in the past, but I found the delivery highly professional by a courrier and informed every step of the way. Ordering was quick and easy and properly systemized with a prompt automated order acknowledgment system and dispatch notification. It appears they have sorted their logistics now, then! Would definitely order from them again and don't hesitate, for my transaction, to give 5 stars.

May 3, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Concerned Citizen

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Excellent Service

Found what I needed straight away on their website,didn't have to hunt around. The website had very descriptive technical details for the product,which meant I had all the information I needed. Their price was the best after shopping around,and delivery speed was brilliant!

May 2, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Roni

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

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Rated 5 out of 5 stars

What an efficient company!

All my goods were delivered on time with excellent information provided; Even the item which arrived faulty was replaced and delivered the next day. They are an excellent Company to deal with and I shall have no hesitation in recommending then to others.

May 2, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Dr Rees

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

great service

wow what a great service, every question asked by my plumber was answered by very knowledgeable staff. every thing came am next day as requested, well packaged, and good quality (the plumber said)
so thank you bathrooms2u

May 2, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Mrs Brown

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Very good services

Good shop , quick responses. I will definetly recommend them.
Momchil

May 2, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Momchil

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

great product

Prompt delivery just as you would expect

April 27, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Ian

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

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Rated 5 out of 5 stars

Good communication, great service, lovely item!

I am always a bit worried about shopping online as you can, and I have on occasion receive poor service. Not with Bathroom2u though. They have excellent customer service from the initial order to the delivery. Would definately use again and recommend without any hesitation at all.Thank you!

April 24, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Judith

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Good service, prompt reply to emails - overall excellent

Ordered a number of items, prompt delivery, good communication. Had one query regarding the delivery, quick and very satisfactory response to phone and email communication

Would recommend

April 15, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Giles

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

They found what I was looking for!

Bathroom2U managed to source a product that only one other vendor could find in the UK, and the price was 15% cheaper too!

April 15, 2013
Unprompted review
Bathroom2u.com logo

Reply from Bathroom2u.com

Dear Noel

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

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