Batransfer Reviews 1,014

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and helpfulness, often noting their punctuality and safe driving. The service is frequently described as excellent, with many appreciating the smooth, seamless experience and good communication. People often highlight the drivers' reliability and their ability to make journeys comfortable and efficient. However, some customers also noted issues with the delivery service, such as drivers being late or not arriving at the expected pick-up location. A few other people also felt that the wrong child car seats were provided, causing concern about their suitability, or experienced a lack of communication regarding delays.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise drivers for being... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism and friendliness of... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers praise drivers for being on time,... See more

Based on these reviews

Rated 5 out of 5 stars

I booked the taxi for my elderly in laws who told me Roshan was polite and very helpful. He helped them with heavy baggage and arrived earlier than our requested time when we called because their flig... See more

Rated 5 out of 5 stars

Our driver provided excellent service. Our luggage was delayed for almost an hour, but we were able to text with our driver who assured us that he would be waiting for us. He was a skilled, careful... See more

Rated 5 out of 5 stars

Another excellent service from BA transfer. Friendly driver, clean vehicle. They keep track of your flight status & stay close contact with you on where you are about for efficient pick up.

Rated 5 out of 5 stars

I have used BA transfers for a number of years now and have found them to be excellent. Simple and straightforward to book and you are provided with details of your driver and a contact well in advanc... See more


Company details

  1. Taxi Service
  2. Airport Shuttle Service
  3. Minibus Taxi Service

Information provided by various external sources

Batransfer.com was established in 2005, with specially trained professional drivers and large vehicle fleet equipped with latest satellite navigation system. We are also reputed in the industry for good customer service, which pays attention to ensure every individual customer' satisfaction. England Transfers has won lphca (London - Licensed private hire car association) five star award continuously since 2005, see lphca.co.uk member name Airport Only.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

used them on a recent holiday…

used them on a recent holiday (early Nov 23) to and from airport, and was very impressed. comms were great, driver on time and friendly, car very clean. would definitley reccomend

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

The driver was great

The driver was great. He was patient with us. He helped us to the car and on arrival at home waited calmly as we got ourselves inside as our kids had fallen asleep. The car was emasculate.

October 21, 2023
Batransfer logo

Reply from Batransfer

Thank you so much for supporting us with a five-star review.
We are so happy you had a good experience with our service.
We hope to see you again in the near future.

Rated 5 out of 5 stars

Prompt and polite

Our driver arrived promptly, texted us to let us know he was outside, and was polite and helpful with luggage. A smooth ride to Gatwick

October 22, 2023
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Reply from Batransfer

Thank you for such a fantastic review.
We are overjoyed to hear that we have exceeded your expectations and we will make sure same in the future.
We hope to see you again in the near future.

Rated 5 out of 5 stars

I give them 5 stars

I give them 5 stars. They are very reliable and safe.

October 21, 2023
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Reply from Batransfer

Thank you so much for supporting us with a five-star review.
We are so happy you had a good experience with our service.
We hope to see you again in the near future.

Rated 5 out of 5 stars

Excellent service

Excellent service. Easy booking process and confirmations made on day of travel.
Helpful and well mannered drivers arrived on time.
Thoroughly recommended.

October 22, 2023
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Reply from Batransfer

Thank you so much for supporting us with a five-star review.
We are so happy you had a good experience with our service.
We hope to see you again in the near future.

Rated 5 out of 5 stars

Good reliable service

Good reliable service, which is easy to use. Able to prebook with confidence. There is always confirmation of the driver being dispatched. Drivers on time and helpful.

October 22, 2023
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Reply from Batransfer

We thank you for such a fantastic review.
We are so happy you had a good experience with our service.
We hope to see you again in the near future.

Rated 5 out of 5 stars

Punctual

Punctual, polite and safe driving.
Clean car

October 21, 2023
Batransfer logo

Reply from Batransfer

We thank you for sharing your positive experience.
We pride ourselves on providing you a service that is off exceptional standards.
We hope to see you again in the near future.

Rated 5 out of 5 stars

Must try

This is my 4th times and always have a wonderful experience with punctual service and comfortable car . Highly recommended

September 23, 2023
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Reply from Batransfer

Thank you for such a fantastic review.
We are overjoyed to hear that we have exceeded your expectations and we will make sure same in the future.
We hope to see you again in the near future.

Rated 5 out of 5 stars

Prompt

Prompt, polite, good driver.

September 23, 2023
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Reply from Batransfer

Thank you so much for supporting us with a five-star review.
We are so happy you had a good experience with our service.
We hope to see you again in the near future.

Rated 5 out of 5 stars

Staff always polite

Staff always polite, car always clean.

September 22, 2023
Batransfer logo

Reply from Batransfer

We thank you for such a fantastic review.
We are so happy you had a good experience with our service.
We hope to see you again in the near future.

Rated 5 out of 5 stars

Driver arrived early and texted us

Driver arrived early and texted us . He also willingly helped with luggage . He drove safely too.

September 22, 2023
Batransfer logo

Reply from Batransfer

Thank you for such a fantastic review.
We are overjoyed to hear that we have exceeded your expectations and we will make sure same in the future.
We hope to see you again in the near future.

Rated 5 out of 5 stars

Good service

The car is big and comfortable. The driver is nice to help carrying luggages. The fee is reasonable in regards to the traffic conditions

September 22, 2023
Batransfer logo

Reply from Batransfer

Thank you so much for supporting us with a five-star review.
We are so happy you had a good experience with our service.
We hope to see you again in the near future.

Rated 5 out of 5 stars

Great service

Very easy to book online. Great communication and most importantly, they arrive on time.

August 21, 2023
Batransfer logo

Reply from Batransfer

Thank you for leaving us a review.
We are delighted to hear we have been providing you a service that is off exceptional standards. It’s always a pleasure, encountering pleasant reviews as such.

We hope to see you again in the near future.

Rated 5 out of 5 stars

I always use BAT

I always use BAT. Too convenient

August 22, 2023
Batransfer logo

Reply from Batransfer

We thank you for sharing your positive experience.
We pride ourselves on providing you a service that is off exceptional standards.

We hope to see you again in the near future.

Rated 5 out of 5 stars

Helpful and friendly

The driver is helpful and friendly. We landed earlier than expected and the driver was came earlier than the time we booked so we no need to wait long. Definitely will book with them again.

August 20, 2023
Batransfer logo

Reply from Batransfer

We thank you for such a fantastic review.
We are so happy you had a good experience with our service.
We hope to see you again in the near future.

Rated 5 out of 5 stars

Highly recommended service for BA…

Highly recommended service for BA Transfer.
Driver arrived on time and provided professional services to us. The hotline can be reached easily and provides constructive advice.

August 21, 2023
Batransfer logo

Reply from Batransfer

Thank you for leaving us a review.

We are delighted to hear we have been providing you a service that is off exceptional standards. It’s always a pleasure, encountering pleasant reviews as such. We hope to see you again in the near future.

Rated 5 out of 5 stars

Professional, affordable & reliable

Professional, affordable & reliable - booked BA Transfer for a 4:15am pickup to Gatwick and they were on time, texted to say when on their way and the driver was professional - used them for the journey back home afterwards and was really pleased with the service then too. Highly recommend

August 20, 2023
Batransfer logo

Reply from Batransfer

We thank you for sharing your positive experience.
We pride ourselves on providing you a service that is off exceptional standards.

We hope to see you again in the near future.

Rated 4 out of 5 stars

Service was very good

Service was very good
Vehicles need to be updated

August 20, 2023
Batransfer logo

Reply from Batransfer

Thank you so much for supporting us with a four-star review.
We are so happy you had a good experience with our service.

We hope to see you again in the near future.

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