Bax-shop | Bax Music Reviews 

Iam really happy with product, order so far two shure sm57 microfoons and some cables. Really good prices, quality and super fast delivery. Thank you very much.

My order was supposed to be delivered within 4-6 weeks but they keep pushing it back. Originally set to deliver in week 12, pushes to week 16 now set for week 21. Only get a very robotic response that either I can get a refund, pick a replacement item and pay the difference or wait. Too bad I bought the items on 45% off sale. I can’t find the price anywhere else.

What a wonderful place to shop, they have made it so easy and so affordable. Wooow.

I have had multiple experiences buying gear from Bax-shop since 2023, and I am always impressed by how smoothly and reliably they process my orders.

It’s also great to see that they ship my parcels in very sturdy and well-protected packaging, which shows a level of respect toward their customers.

Great deals and a big variety of every product you could imagine

Excellent follow up after check out issues. Product is great!

Excellent experience, quick and easy and excellent prices. Will return to buy in Bax-Music.

Very bad experience overall.

My order never arrived and they kept just delaying giving me a solution.

Quick order process, always amazing B-Stock deals and very competent after-sales and client service.
If they have discounts, they have really good ones and their assortment of DJ equipment, Lighting fixtures and FX is very unique.

Horrible experience! after 2 month still stressing out over my order! I spent around €5,000 expecting professional service, but instead I have experienced ongoing delays, poor communication, and a complete lack of accountability.

My order has been delayed for two months, and during this time it has been nearly impossible to reach customer service by phone. As someone working on active projects with real deadlines, this is not a small inconvenience — it directly affects my work and professional commitments.

To make matters worse, they sent me an extra pedal by mistake and then asked me to either pay for the return shipping or bring it back myself. This was their error, yet they tried to shift the responsibility onto me.

When you invest this amount of money in a company, you expect reliability and support — not empty promises and silence.

Based on my experience, I cannot recommend Bax Music to professionals who depend on timely delivery and proper service.

I have been a dedicated Bax customer, purchasing high-end instruments (Fender Custom Shop, etc.) totaling about 22k€ in only 15 months. Since the bankruptcy/restart, they are refusing to honor my 550€ Vouchers from my last major purchase. To make matters worse, the phone support has been incredibly rude. I am ready to take my future business to competitors who actually value high-spend collectors. Awaiting a response from management that isn't a scripted 'No.'

Wrong customs documentation and lack of information towards customer.
- 03/02/2026
Order placement of 2 items
- 10/02/2026
I received a message from DHL that the package is returned to BaxShop: Incorrect customs information, returned to sender.
- 13/02/2026
Confirmation from BaxShop that order has been reshipped with correct customs documentation.
- 20/02/2026
Still no track and trace link or more info about my delivery, and this after several emails with everytime the same answer:"Once it has been shipped, you will receive a new tracking link."
- For your info:
I sent an official complaint on 18/02/2026 to Customer Service

their product scala’s,prices,b-stock offer services is perfect,fast delivery

Product sent was defective. Comms were incredibly slow and had to pay £20 TWICE to even send them the produce to look at. Would never use this company again.

Prices may be marginally cheaper but it is not worth the effort if anything goes wrong.

I purchased a subwoofer from Bax along with the Bax Aftercare package, which includes free returns and repair support.

I contacted Bax in early December to arrange a return for repair. Over two months later, I am still waiting for a prepaid return label so the item can be sent back.

Despite multiple emails, I’ve received only vague responses saying the issue has been “followed up internally”, with no clear action, no timeline, and no resolution.

This should have been a straightforward Aftercare claim, but it has turned into a long and frustrating process. Based on this experience, I would not recommend Bax.

It’s taken me 2 months to get a return back to Bax. I’ve tried to raise a formal complaint and nobody has responded. I just get apologies and nobody will help. Now the item is with you you are refusing to reply to my emails and return my money. It is criminal. This isn’t the right way to treat your customers.

Ever since Baxshop is born in NL I have been a constant buyer from them. Selections of instruments, gadgets, stsge equipment name it they have it.
Customer care are their priority...
Keep it up.. I give them 5 FULL Stars...⭐️⭐️⭐️⭐️⭐️

I attempted to return an item to Bax Music at the beginning of December. It is now over six weeks later and I am still waiting for my nearly £400 refund.

Communication has been shockingly poor. I have had to repeatedly chase them via email, and most of the time I receive no response at all. I’ve given them multiple chances to keep me updated or even acknowledge my messages, but nothing has changed.

This has been an incredibly frustrating and stressful experience. A refund should not take this long, especially with no communication. At this point I am completely at my wits’ end, I simply want the money that I am owed.

I would strongly advise others to think twice before ordering if you value reliable customer service and timely refunds.

Good overall but English version must be available.

Fast delivery, zero delay
Bax Music paved the way
Maschine 3 on the command throne
Turning ideas into sound and tone