Bax-shop | Bax Music Reviews 

I ordered two stuffs. Yamaha mg 10 mixer and an adapter. I knew this order will split in two deliveries because adapter takes longer to get it.

Yesterday DHL sent me an email that parcel was delivered (Yamaha mg 10). However, I was at home and nobody has came. The parcel never arrived and it’s not delivered to my neighbors or in the mailroom. I try to call Bax music service number and I wait for 15min always busy. I called three times and still no one picks up the phone. I wrote the email to ask about this situation. Today I received the email that from robot. Basically they didn’t help, it just said the fact my order is going to split in two deliveries and one of them is arrived (Yamaha mg 10). ?

I m not sure what is going to happen next but I’m afraid Bax music is not going to help me with this issue. And DHL ask me to ask sender Bax music. My parcel just gone. My money has gone. I think no body want to experience this situation so not recommended.

Well organized website and very gentle personnel at the shop

I ordered a midi keyboard on 28 November 2025 (Black Friday) and never received the item, however the took my money.

I raised this with the company after a week and was receiving what felt like automated responses, this frustrated me to which I then asked for a refund.

As at 31 December 2025 (New Year's Eve), I am yet to receive a refund for the product I never received and they seemed to have lost the product during transit.

This escalated further as I raised a dispute through with PayPal and threatened legal action as it has taken over 30 days to get a proper response. They have delayed resolution until the 11 January 2026, prolonging the time it takes to get a refund.

I would NOT recommend this company for purchase anything, this was my first ever purchase of music equipment and has become the worst experience I have received from a business.

I would strongly advise you to look at other companies that sell music equipment.

Don't buy anything!
After months of waiting, the promised refunds have disappeared.
The order hasn't arrived.
The refund hasn't arrived.
Stay far away from these scammers.

Placed an order 21st December with delivery date 23rd December. After taking payment this then changed to delivery between 21/12 and 29/12.

I emailed on the 23rd to enquire and phoned on the 24/12 where I was told my order have had not been despatched. I cancelled the order over the phone.

Fast forward to today and they sent the order on the 24th after I had cancelled the order. Clearly the lady I spoke with on the phone lied just to appease me at the time.

This is the worst retail firm I've had the misfortune to buy from. There are plenty of other reputable music equipment retailers out there; Avoid Bax-music!

The worst ‘company’ I have had the misfortune to deal with in my long life, currently taking them to court

Undisclosed UPS import fees due to shipments to the UK. Nearly half the value of the goods. BAX do not warn you of this when ordering and claim it should not happen. Non existent customer service solutions. We promise to reimburse you they say. After numerous emails and phone calls, failed call backs and eventually being being ignored completely. I chase them again and they respond with the excuse my bank rejected their refund… lies, they never sent it, and I’ve still never received it. 3 weeks later and now I’m being ignored again after suggesting an alternative. Shocking business model and deceiving, not interested in resolving their mistake. AVOID!!!!

Bax has always been my go too! They have great products at great prices with easy webshop and payments

great Service
Rusty

Terrible customer support...

Not willing to provide us a solution regarding a lost package, waiting 2+ weeks already.

They're speedrunning a second bankruptcy, let's get them some nice socials & media attention, 150k+ social reach. what about that?

You gave me a debt with UPS (import taxes) when I paid for a quick delivery and VAT on the products I purchased. After 2 months, BAX Music hasn't even contact UPS to sort it out. Now I also have a delayed payment fee. It's been a waste of time dealing with your agents through emails (some of them can't even follow an email thread), very delayed answers and your UK phone is just for decoration. Avoid this music shop at all costs.

I have been waiting for 2 weeks, their delivery partner is unwilling to deliver to me. I have actively waited at my house, wasting days, missing events for this delivery. At this point I'm afraid that I won't receive my order at all.

I have really enjoyed visiting the shop in Antwerp! It is a cozy, but same time big space with great design, packed with a tons of different equipment. Many demo machines and accessories are available for trying them out instantly. Very friendly and professional staff will lead you through the process on demand. And again, on other hand - your experiments will not be disturbed by an assistant unless you wish it.
I have bought a brilliant piece of gear for my home studio - Roland sp 404mk2. Information on the unit was provided by staff member (shame on me, I did not remember that sir's name) in a friendly and professional manner. I've asked for a favor - to update my unit to a latest firmware right in the shop - it was done. I have received the receipt (including the electronic copy), information on warranty and congratulations on my purchase.
Same day I was enjoying my new Roland without wasting time and nerves on updates.
Thank you, Bax!

Best gear shop ever. Super service and it always feels like coming home in every shop they have. Wish i could have 5 minutes of free shopping. Imagine that for a second.

Kabels zijn top. Aangesloten op een studio-sub en twee monitors, en het geluid is perfect. 👍🏾

Bax Music is now doing really well! Fast dispatch, very good support this company alway had a great reputation! I recommend you to purchase all your music products from them! Besides they are cheaper if compared with other big music stores

I recommend to stay away from this shop. I have ordered a product online from BAX Music Goes and the package was stuck in transit with DHL. They offered me to send the product again but I have decided to drive the shop (in total 500 km) to get the product directly from them in order to prevent more issues. They have reserved the product for me in the shop and a few days after I picked the product up and opaid it again, the tracking indicated that the parcel would have been now delivered to me. However, this was not the case and the tracking shows a name of a person who does not live in my house. I have informed Bax music immediately after I have received the email from DHL that my package would have been delivered. An investigation was opened and the DHL driver showed up 2 weeks later to inform me that they don't know anymore to which neighbour they gave the package (not even if it was a woman or a men). Rest assured that this will be clarified accordingly I have waited for Bax music to inform me about the outcome. However, Bax music did not contacted me as promised. After i chased up with BAX music, they informed me that the package would have been delivered correctly and the GPS location proofs that. The building I live in is splitted in 3 buildings and contains more than 70 appartements. A product of 1349,00€ has been given to an unknown person from house number 2,3 or 4.
I hung up a paper at the entrance and investigated on my own without success.

Since Bax Music is not willing to help and DHL always send me back to BAX music I have no other choice than taking legal action in order to get my right. This stress is going on for 6 weeks and will now take me even more time order to get my right. And all this just a few weeks before Chrismas. Considering the amount of 1349,00€ I'm missing now, Christmas is kind of destroyed. Really really sad experience.

Purchased speaker November 2024,got fobbed off with new delivery dates,went bankrupt in April, company got taken over and deleted my order, no speaker no money, down £410 a year later. Avoid these scammers

Im left stressed and frustrated by Bax. I’ve decided never to use them again after being a customer for many years. AND WHY? Well, Im renting an instrument which over TWO MONTHS AGO I settled ALL RENTAL on (BAX’s financial trouble meant my mandate got blocked) and at the same time I asked to pay the final amount to keep the instrument. A simple request but despite me sending them information and literally showing them screenshots of my bank transfer to them they have sent the same email many times saying basically:

‘settle the rent and we will send you a final amount.’

I have sent at least four email telling them I’ve already paid but they just keep repeating the above.

So not only are they not listening but they take weeks to reply to one mail (incorrectly!)

I Just hope finally someone listens to me and actually sends me the final account. It’s very stressful and if it’s not sorted out soon I will just send back the instrument!