Had my first visit for an ear wax removal, have to admit I was a bit nervous, I should not of worried I was met with a very warm welcome. The procedure was explained in full my medical history was f... See more

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Bayfields egham 1st glass eye care , you cannot ask for nice team of professionals . Skill ,talent , and customer service is outstanding… from moment you walk through door, greeted with warm smiles... See more
I had a very good experience from when I first entered to leaving. I was welcomed at reception and only had a short wait before seeing Ben. I was treated well with a good explanation of all that was... See more
The staff were polite and helpful; especially Chelsey. The communication was prompt and effective. I got a confirmation text for my appointment. I also got an email to follow up my visit. When I p... See more
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Company details
About Bayfields Opticians & Audiologists - Egham
Written by the company
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
Bayfields Connect
Written by the company

- Eye & Ear Care Just £12 a month
- Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
- Receive a £50 Amazon Voucher for your referral
- Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.
Be Assured with our 60 Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.

Contact info
7 The Precinct,, TW20 9HN, Egham, United Kingdom
- 01784 434007
Comprehensive eye tests
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Had my first visit for an ear wax…
Had my first visit for an ear wax removal, have to admit I was a bit nervous, I should not of worried I was met with a very warm welcome. The procedure was explained in full my medical history was fully checked before any procedure started. The whole experience was painless. Have to say a big thank you to Daryl Kimber from the Egham branch, have already recommended to my friends and family.
Clear and courtrous explanation of…
Clear and courtrous explanation of procedure and results.
As always an efficient and friendly team
Very helpful staff and a clear
Very helpful staff and a clear, thorough eye test. Would definitely recommend.
A superb company and reliable
Treats people with respect and good customer service. There is no comparison to the big multi opticians. It’s a refreshing company to deal with for audiology and eye tests.
I had a very good experience from when…
I had a very good experience from when I first entered to leaving. I was welcomed at reception and only had a short wait before seeing Ben. I was treated well with a good explanation of all that was happening.
I chose my glasses afterwards but with no pressure.
Friendly and helpful staff
Very good service and advice
I received very good service and advice both for my hearing test and for my eye test. I appreciated the time taken and the attention to detail,
I am always made to feel welcome
I am always made to feel welcome, and the staff are always very professional and knowledgeable
Excellent Practice
I have been using Bayfields (formerly Robinson and Lamb in Egham) for more than 10 years and have always been completely happy with the service they have given. Alison Lamb, my optometrist, always gets my prescription exactly correct and is thoroughly professional and kind. The dispensing staff are equally knowledgeable and truthful so I always leave with a flattering pair of spectacles. I would highly recommend them.
Very warm welcome and very good and…
Very warm welcome and very good and thorough testing process. Made me feel very relaxed
Excellent customer care and service
Excellent customer care and service. I would not hesitate to recommend Bayfields to anyone.
Lovely staff and super professional
Lovely staff and super professional. Eye test was extremely thorough. Would recommend.
100 % all the way
Thorough eye test. Great friendly experienced team. Got my new varifocal today and that they are perfect.
Excellent and Professional Service
As always I found Ben Richardson professional and extremely thorough and diligent.
Best eye test ever had
Best eye test ever had! Very thorough, explained procedure, friendly unhurried staff & good atmosphere.
A very pleasant experience.
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