BCR Reviews 

The most abusive, shitest bank in romania. Do not bother to bank with them, will make you angry and birocracy is beyond satanist and incompetent staff. 😡
Asked to clear my account with MY OWN MONEY SND THEY LITTERALY REFUSED IT UNDER CRAP PRETEXT OF PAPER BIROCRACY AS I WAS REQUESTED TO BRING A LEGAL PAPER TO RETRIEVE MY OWN MONEY 😡 hiddious COMUNISM IN FULL ON.

Worst bank ever, don't even bother to think about it. Everything they have is so bad. I've tried to pay something online and i couldn't done anything for an entire day because their 3ds thing sucks. Everytime i am trying to confirm the payment their app either gets stuck so it gets automatically declined. Worst bank ever, don't even think about it!

I tried to open a USD bank account in the Europa Plaza branch for 2 weeks with no result. This procedure normally should take 2 days approximately. The staff showed total incompetence and indifference to my personal time. I visited this branch 5 times within the last 2 weeks without any result.
Mostly I saw them laughing and talking to each other in an empty branch without clients and when I interrupted them they were unable to answer my questions related to their job. It was THE WORST experience I ever had.

Worst customer services ever, in order to be able to access the current services it's mandatory to buy other services from them. Filed a complaint with ANPC for fraud.

Extraordinary unfair, inflexible, high commission, customer service, and employees not helpful, no access to my OWN funds! Nothing for the customer, no alternative no flexibility. A complaint can take one month to receive an answer which is not resolving the issue. In-person visits must be scheduled. The worst bank ever.

Charged 13% for ATM withdraw. At confirmation apparently no meant yes, and yes meant no. So the bank screwed me when I tried to cancel the transaction.

Old Communist Bank.
Austria buy this Bank.
Keep money away from this bank.

Nothing was good. Rude and lazy attitude!

CUSTOMER SERVICE IS THE WORST. It doesn't takes minutes, it takes DAYS of constant calling and waiting HOURS listening to a repetitive voice to MAYBE get an answer, good luck if you have a job or things to do and limited time to call this people. THEY WILL NOT ANSWER! the information in THEIR website is contradictory and confusing. Absolute worst costumer service I've ever experienced of a banking institution, or any other business. Zero stars

Bad experience. I'm still pissed off. NOT RECOMMEND

The BCR - banca pentru locuinte program was a total disaster in which thousands of people were tricked into signing multiple contracts only to find out years later they will never get what was promissed. Credibility of this bank is zero, don't ever use their services!

Very bad experience, bank card blocked in atm. Atm only is opened once every two weeks. Very bad experience. I lost my card.

This behaviour won’t be seen in any decent bank in a developed country!
My elderly mother recently widowed and living on a pension is unable to get her inheritance after her husband’s death despite adequately prepared paperwork. The level of top down bullying is incredible and speaks of a toxic culture focused at taking advantage of customers! Shame on employees and management at BCR! My father fought for his rights against a corrupt system and I won’t let him down!

They are literarily abusive, but know that a law suite comes with a lot of effort and take advantage. BCR Banca Pentru Locuinte - is managed by a group of abusive trained employees where you have the contract in your hand and they will just tell you to get lost as what they promised cannot be delivered any more.

Takes them forever to resolve an issue.
Few months ago, I send them an email to resolve an issue. Took them weeks to answer and even then the solution was not applicable.

At the moment I have another problem with the etoken. It's been 5 days, and I have send 3 emails with no answer.
I Will move to another bank.

Worst place ever.
The people that work there are rude and lac of maners. I requested to open an euro account to receive some money that in the same day will send them to someone else, and they open an savings account. It seems this account it doesn't let you transfer any money. I stayed 3 hrs for them to fix this issue.

Never go there again !

Very bad services. Cannot transfer money to other bank in real-time, they ask to move salary to their bank to get a good rate for loan. Services are shi**y. No closer ATM, is f***d up.

I am a customer since 2010 and I live abroad since 2011. The battery of my token finished and last year, on 4th October 2020 I contacted the bank in order to activate eToken to have access to my accounts. Since then I sent many emails, I called many times spending hundreds of eur and I made a few complaints but nothing helped. Every time I received incomplete, incorrect answers or no answers at all. This is happening for 10 months already. I also had problems because I didn't receive on time from them bank statements that I needed. It is the worst possible experience, the employees from customer service don't know, don't want to give the necessary information and are rude.
I just hope to go to Romania soon and transfer my credit to another bank. I don't have access to the products I pay for and I need to use. Instead I spent 10 months, time and money asking for them but nothing helps with BCR.

So bad...i waited for 1 month to have an answer regarding the insurence on the credit..they answered me 1 month later(after the previous insurance expired) and they also charged me for insurance extention...after sever call, email and a threath to go to the custoumer protection, i get a notification the george app(1 week later after the money were withdrawn) the reson for the withdraw and the back payment.(the money were returned in the end,after the entire adventure)