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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the payment and refund processes, frequently reporting prolonged delays and difficulties with withdrawal requests. People also found the customer service to be unhelpful, often providing generic responses or becoming unresponsive, which contributed to a general sense of frustration regarding their ability to access their funds. Some people were dissatisfied with the company's response time, noting that issues remained unresolved for extended periods, with some waiting months or even over a year for their withdrawals. Reviewers also mentioned concerns about unexpected account charges, further highlighting issues with the service provided.

What people talk about most

Payment

Consumers express significant dissatisfaction with the payment process, particularly regarding withdrawals.... See more

Refund

Users describe negative interactions with refund. Many customers report significant delays, with some waiting... See more

Customer service

Clients share negative opinions on customer service, with many reporting that emails are ignored or met with... See more

Response time

Reviewers express significant dissatisfaction with response times. Customers report that emails are ignored,... See more

Service

Customers had negative experiences with service, describing it as extremely disappointing and stressful. Many... See more

Based on these reviews

Rated 2 out of 5 stars

Hi, I am with BdSwiss for 3 years. I had real problems with their Trading App; don’t use it!! You should connect with MT4 Instead. Also, I made a withdrawal in crypto and I am still waiting fo... See more

Rated 2 out of 5 stars

Not a single chance of withdrawal. I’ve tried so many times and same thing. Same result. It wasn’t like this when they were taking my deposits and I think this is just an utterly disappointing platfor... See more

Rated 2 out of 5 stars

I was taken for a ride and my money held captive but alcyon vision gave me the blue print to figure all out

Rated 3 out of 5 stars

The length of time it took to receive my withdrawal worries me. Since submitting the request two weeks ago, support has not gotten back to me. In terms of name review I may invest with them and get... See more


Company details

  1. Finance Broker

Written by the company

Join a Club of More than 1,600,000 Traders. At BDSwiss, we support you throughout your trading journey, featuring multilingual helpdesks on a 24/5 basis, personal account managers, complimentary product walkthroughs and live market analysis by our seasoned analysts. We believe in educating our clients and giving them all the tools they need to respond to an ever-evolving market. We offer educational resources to meet the needs of traders of all levels including in house live webinars, exclusive video courses and daily market news. We follow a strictly client-centric approach and aim to exceed your expectations. To reflect this approach, we offer our clients the possibility of dynamic leverage (available in certain jurisdictions) of up to 1:2000 and several account types to satisfy our clients' increasing demandsThis is why we constantly invest in innovation and improve user experience by introducing native apps and platforms, new assets and unique features and tools! As a result, our excellence and reliability can be reflected by the number of awards won throughout the years.


Contact info

2.2

Poor

TrustScore 2 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

From more than 4.5 stars to 2 stars...

It is so sad to see a giant broker go from top to bottom.
It is clear now that it is a big scam, where almost everyone has money stuck with them.
I contact them on a daily basis, and they tell me the same thing. Over 5 months and my money is stuck!
And the bad thing is that they admit that some people got their money, and some other not.
BIG SCAMMMM!!! AVOIDDDD!!!

March 5, 2025
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Samer Azar, we are sorry to hear that your experience is still affected
by the matter. Kindly note that our team is looking into the matter in
order to try and resolve this as soon as possible. Thank you again for your patience and understanding.
The BDSwiss Team

Rated 1 out of 5 stars

I have depositing money on a few…

I have depositing money on a few occasions with empty promises, still have not got paid a dividend,
Each time more money is requested

February 24, 2025
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi,
We are sorry to hear that this has affected your experience. We were unable to identify your account based on your trustpilot nickname. Although we have invited you to share any identifiable details, we never heard back from you. Since we cannot identify you or your claims, we are unable to investigate this further. Should you require more assistance please contact our Support team through the relevant channels.
Thank you,
The BDSwiss Team

Rated 1 out of 5 stars

NO WITHDRAWS

I used them for three years and nothing went wrong till couple of months ago I experience an irregular slippage of price that trigged my stoploss. Did some research and found out that the BDSwiss clients are not able to withdraw at all since August 24. They got kicked out from UK and European market and lost their licence for misconduct. Recently the company experienced an exodus of employees of a high level. They always got my withdraws after two days till December 2024... still waiting. No chance, I will ask for a charge back from my bank
BD Global ID 2051928

February 26, 2025
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Luke, we are sorry to hear that your experience is still affected by the matter. Kindly note that our team is looking into the matter in order to try and resolve this as soon as possible. Thank you again for your patience and understanding.
The BDSwiss Team

Rated 1 out of 5 stars

IF YOU LOVE YOUR MONEY Dont deposit…

IF YOU LOVE YOUR MONEY Dont deposit with ths broker bdstupid coz they wont give you your money back and we know the owner change the name but we wont just a messed up platform

August 22, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi,
We are sorry to hear that this has affected your experience. We were unable to identify your account based on your trustpilot nickname. Although we have invited you to share any identifiable details, we never heard back from you. Since we cannot identify you or your claims, we are unable to investigate this further. Should you require more assistance please contact our Support team through the relevant channels.
Thank you,
The BDSwiss Team

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Rated 1 out of 5 stars

This broker is doing scam

This broker is doing scam my withdrawal is on hold from 6 months and the are accepting new deposit 24/7 but not accepting withdrawal. I receiving same message from customer support copy paste message

July 1, 2024
Unprompted review
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Reply from BDSwiss

Hi,
We are sorry to hear that this has affected your experience. We were unable to identify your account based on your trustpilot nickname. Although we have invited you to share any identifiable details, we never heard back from you. Since we cannot identify you or your claims, we are unable to investigate this further. Should you require more assistance please contact our Support team through the relevant channels.
Thank you,
The BDSwiss Team

Rated 1 out of 5 stars

BDSwiss Is A Sinking Scammy Ship - 8 months no payout

Stay far away!

I have been trading with BD Swiss for more than 12 months using large capital (> $100k). At the start, the experience, onboarding, support and withdrawals were fantastic.

That soon ended.

BD Swiss continued to sneakily take deposits from me, but refused to pay out funds. I have now been waiting 8 months for a payout, despite them taking a deposit during this time.

After extensive digging, I found that a number of senior people all left the business simultaneously without reason.

8 Months of email trails later with BD Swiss they always respond with "we have a technical payment issue and are working on resolving it". They clearly don't have an issue with taking deposits.

I suspect that they have financial issues, and rate stringing people along indefinitely.

STAY FAR AWAY!

Update Post BD Swiss Response:
I find your generic comment appalling. You are still taking deposits, yet, you are "not" able to fulfill my payout request 8 months later. 8 months!

You should rather come out and say that you are defrauding people of their money to try and stay afloat. It doesn't take 8 months to pay out.

I have tried all the payment methods.

BD Swiss is blocking ALL withdrawal options. It doesn't take 8 months to "fix a technical issue".

Come now.

February 17, 2025
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Dr Jan van Niekerk, we are sorry to hear that your experience is still affected by the matter. As we already advised, our team is looking into the matter in order to try and resolve this as soon as possible. Thank you again for your patience and understanding.
The BDSwiss Team

Rated 1 out of 5 stars

bdwiss scam broker withdrawal is not…

bdwiss scam broker withdrawal is not received around 4 months Scam broker
Hello Bdswiss is scam mine money is not received around 4 months I am still waiting they ask me they are facing technical issues
they are scaming me i don't recpomment this BDswiss broker
BDswiss Kindly process my withdrawal
Classic Live - 30311414
08 Oct 2024, 15:51
Withdrawal - $870.

August 28, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi makki atif, thank you for your review. We are sorry to see that the matter is continuing to affect your experience. As already advised, our team is looking into this issue in order to resolve this as soon as possible.
Thank you again
The BDSwiss Team

Rated 1 out of 5 stars

bdswiss is a scammer they didnt give…

bdswiss is a scammer they didnt give any withdraw to their clients scammer scammer from last sep they delied my withdraw and reason they tell technical i think there is some construction issue fake broker

September 3, 2024
Unprompted review
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Reply from BDSwiss

Hi, We are sorry to hear that this has affected your experience. We were unable to identify your account based on your trustpilot nickname. Although we have invited you to share any identifiable details, we never heard back from you. Since we cannot identify you or your claims, we are unable to investigate this further. Should you require more assistance please contact our Support team through the relevant channels. Thank you, The BDSwiss Team

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Rated 1 out of 5 stars

Good broker if you not planning to withdraw money like ever.

Hi, i Have been with BDswiss nice August 2021. I was following a signal sometime it did well but most did bad. I did make a few withdraws from the account. 4 withdraws all successful except the last one that i have been waiting on since sep2024. I want to close my account and withdraw $3930. The reason they give me is the auto with draw system is unavailable due to unforeseen circumstances. All withdraws will have to be executed manually.

i have been waiting for 4 month.

November 14, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Salah Radwan.
We are sorry to see that your experience is still affected by this issue. As already advised, our team is trying to resolve this as soon as possible. Thank you for your patience and understanding.
The BDSwiss Team

Rated 1 out of 5 stars

BDSwiss has systemic withdrawal issues

Avoid BDSwiss if you value timely access to your funds. Their systemic withdrawal issues and unresponsive support suggest deeper operational failures.

January 21, 2025
BDSwiss logo

Reply from BDSwiss

Hi Maximiliano Lucius,
We are sorry to see that your experience is still affected by this issue. As already advised, our team is trying to resolve this as soon as possible. Thank you for your patience and understanding.
The BDSwiss Team

Rated 1 out of 5 stars

Avoid this broker at all costs

Title: Deceptive Practices & Regulatory Breaches – Final Warning Before Legal Action

I am writing this review to raise serious concerns about BDSwiss and its misconduct, which has resulted in financial harm, regulatory intervention, and a failure to act in good faith. Despite multiple attempts to resolve my case, BDSwiss has remained evasive and uncooperative.

Key Issues:
1. Regulatory Breaches & FCA Ban

• In August 2021, the UK Financial Conduct Authority (FCA) took enforcement action against BDSwiss due to serious compliance failures.
• The FCA found that BDSwiss was misleading UK clients, onboarding them through its UK-regulated entity while secretly directing them to offshore, unregulated branches.

2. Deceptive Marketing & Misleading Promotions

• The company engaged in false advertising, using social media influencers to promote an unrealistic luxury lifestyle and downplaying the risks of trading.
• Many clients, including myself, were misled into believing BDSwiss was fully FCA-regulated when, in reality, our accounts were managed offshore with weaker protections.

3. Unfair Trading & Account Handling

• Unexplained delays and refusals to process account closures caused financial harm.
• High leverage & risky margin practices were used irresponsibly, exposing clients to losses without adequate risk disclosure.
• Withdrawal issues and fund segregation concerns raise questions about the safety of client deposits.

Final Warning & Next Steps

As a result of these deceptive practices and regulatory breaches, I have formally demanded the full return of my net deposits. BDSwiss’s repeated failures in compliance and customer protection warrant broader scrutiny.

I am now escalating this matter legally and reaching out to other affected clients to explore collective legal action.

If you have faced similar issues with BDSwiss, I encourage you to connect with me to discuss potential next steps.

Avoid this broker at all costs. Their lack of transparency, failure to comply with regulations, and disregard for client protection make them an unsafe choice for any trader.

December 1, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Callum, thank you for providing your account details. We are sorry to see that your experience is still affected by this issue. We can see that you already reached out to our team regarding this subject and have been advised accordingly. If you require any further assistance or clarification please feel to contact the relevant department.
Thank you,
The BDSwiss Team

Rated 1 out of 5 stars

Bdswiss is completely scam

Bdswiss is completely scam, for over four months now I can't withdraw... Don't trade with them

September 20, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi,
We are sorry to hear that this has affected your experience. We were unable to identify your account based on your trustpilot nickname. Although we have invited you to share any identifiable details, we never heard back from you. Since we cannot identify you or your claims, we are unable to investigate this further. Should you require more assistance please contact our Support team through the relevant channels.
Thank you,
The BDSwiss Team

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Rated 1 out of 5 stars

not satisfy with the service not…

not satisfy with the service not recommended, the live chat section misleading every time.
they are not releasing withdraw more then 4 months.
it is very terrible to bear.

January 27, 2025
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi,
We are sorry to hear that this has affected your experience. We were unable to identify your account based on your trustpilot nickname. Although we have invited you to share any identifiable details, we never heard back from you. Since we cannot identify you or your claims, we are unable to investigate this further. Should you require more assistance please contact our Support team through the relevant channels.
Thank you,
The BDSwiss Team

Rated 1 out of 5 stars

Unacceptable Withdrawal Delays: A Breach of Trust

My BDSwiss client ID: 2736485

I am writing to express my deep disappointment with the ongoing issues surrounding my withdrawal requests. Since November, I have been unable to withdraw my funds, despite repeatedly being told that the delays are due to "unforeseen circumstances." However, this vague response has not provided any clarity or resolution. The constant reassurance of “soon” has proven empty, as no tangible action has been taken to address the situation.

As a loyal client of BDSwiss, I trusted your platform and recommended it to my colleagues, believing in the reliability and professionalism of your service. To face this issue now, where I cannot access my funds, is deeply disheartening. The delay not only affects me but also tarnishes the reputation of BDSwiss, which I once held in high regard.

I want to emphasize that credibility is hard to build but incredibly easy to lose. If this issue is not resolved promptly and my withdrawal processed by the end of this month, I will have no choice but to take further action. As a journalist, I have the platform to share this experience with a broader audience, and I will not hesitate to write an article highlighting these delays. Word of mouth and online reputation are powerful, and if my issue remains unresolved, I will ensure others are aware of the challenges I have faced.

I trust that you understand the seriousness of the situation and will take immediate action to process my withdrawal. I look forward to your prompt response and the resolution of this matter.

K. E

November 1, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi there, we are sorry to hear that your experience is still affected by the matter. Kindly note that our team is looking into the matter in order to try and resolve this as soon as possible. Thank you again for your patience and understanding.
The BDSwiss Team

Rated 1 out of 5 stars

Withdrawal issue

I have been using bdswiss since I knew to trade but since last year withdrawing my money has been a problem even the people I introduced introduced them to bdswiss think they are frauds because there is instant deposit but you can't withdraw your money. Frauds I can't recommend anyone to this shit company

January 22, 2025
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi,
We are sorry to hear that this has affected your experience. We were unable to identify your account based on your trustpilot nickname. Although we have invited you to share any identifiable details, we never heard back from you. Since we cannot identify you or your claims, we are unable to investigate this further. Should you require more assistance please contact our Support team through the relevant channels.
Thank you,
The BDSwiss Team

Rated 1 out of 5 stars

Scammers. Don't trust, see the chat

Hello. Welcome to BDSwiss Support! This Is Mochammad. How can I assist you today?
Yury Sokolov
11:07
Why are you holding my withdrawal for 2 weeks now?
avatar Mochammad
11:07
Kindly note that your withdrawal will be processed as soon as possible. We are currently still experiencing some technical issues in processing withdrawals. However, our team is currently working to resolve the issue as quickly as possible.
Yury Sokolov
11:08
do you have a phone or email to contact areal person?
avatar Mochammad
11:08
I am a real person 🙂
Yury Sokolov
11:09
then give me reply: why and when?
avatar Mochammad
11:09
As per previous messages, we are currently still having some technical issue related to withdrawals
avatar Mochammad
11:10
We also cannot provide an exact timeframe at the moment, unfortunately

January 21, 2025
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Yury Sokolov,
We are sorry to hear that your experience is still affected by this matter. As already advised, our Team is looking into the matter in order to try and resolve this as soon as possible. We thank you for your patience and understanding.
The BDSwiss Team

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Rated 1 out of 5 stars

CySEC Licence Suspended

CySEC Licence Suspended

They no longer have Cysec regulation since the end of 2024; I think we will never see our money again.

November 26, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi,
As already advised we were unable to identify your account based on your trustpilot nickname. Although we have previously invited you to share any identifiable details, we never heard back from you.
Since we cannot identify you or your claims, we are unable to assist you further. Should you require more assistance please contact our Support team through the relevant channels.
Thank you,
The BDSwiss Team

Rated 1 out of 5 stars

I provided additional information, but BDSwiss ignored it

In my previous review I wrote:
**********
It is almost two months have past since I am waiting for my withdraw request to be resolved. No success. Only things I receive are the emails something about " we sincerely apologize", "unable to provide an exact timeframe for resolution" and "appreciate your patience".
BDSwiss, since two months I already do not care about your appreciation. I just ask you to give me back my money, as you should.
**********
BDSwiss responded:
**********
Hi,
We are sorry to hear that this has affected your experience. We were unable to identify your account based on your trustpilot nickname. Although we have invited you to share any identifiable details, we never heard back from you. Since we cannot identify you or your claims, we are unable to investigate this further. Should you require more assistance please contact our Support team through the relevant channels.
Thank you,
The BDSwiss Team
**********

I want to inform you that BDSwiss is not telling the truth.
Trustpilot informed me that BDSwiss requested additional information. I have provided my email request tickets' numbers. BDSwiss could find my account details by finding my email requests in their incoming emails. Also I had a long emailing with BDSwiss representative Marsela S. Here are ticket numbers AGAIN - 1444433, 1441850, 1439832.

BDSwiss, do not act like a scam!

January 20, 2025
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Denys, we are sorry to hear that you feel this way about your experience. Thank you for taking the time to clarify the timeline of events. We have now managed to identify your account. Kindly note, as already advised that our team is looking to resolve the matter as soon as possible.
Thank you for your patience.
The BDSwiss Team

Rated 1 out of 5 stars

Bdswiss sucks

Bdswiss sucks! I attempt twice of withdrawal my funds and it credited back to my trading account with no acceptable reason, well if you have account in bdswiss good luck! Until I burned my account beware of this kind of broker! It's a full of shit

October 17, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Archie Fuentes
We are sorry to see that your experience is still affected by the matter. Kindly note that our team is looking into the matter in order to try and resolve this as soon as possible. Thank you again for your patience and understanding.
The BDSwiss Team

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