The service team were helpful and responsive with my issue. My only gripe is they could have checked the order that was delayed with the supplier and send replacement coffee sooner. I have now receive... See more
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Review summary
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What people talk about most
Based on these reviews
I got in touch the team with an issue I’d been experiencing with pre ground coffee in my espresso machine, for information. They kindly offered to send me some whole beans to replace my wasted coffee... See more
Order was missing 1 of 3 bags ordered The customer care team member promptly ordered the missing bag and it was delivered within 3 days. The replacement bag was sent from supplier as ground for espr... See more
Incorrect item sent. Raised issue on website. Reply received within 90 mins and follow up mail stating resolution soon after. No problems no quibble. All customer service should be this way.
Company details
- #11 of 13 best companies in Coffee Store
- #7 of 8 best companies in Coffee Roasters
Written by the company
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
Written by the company
- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
Contact info
United States
- www.beanz.com
4.3
Excellent
700 reviews
Replied to 84% of negative reviews
Typically replies within 48 hours
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My order was lost in transit
My order was lost in transit. They reordered it and sent me a bag of my choice.
January 29, 2026
As there was no reference to a case number in your review request, I responded to the current outstanding case, which has been dragging case 104700047No ownership.Not sure why my email is being ignore
Not sure why my email is being ignored. Frustrating!!
January 29, 2026
Reply from Beanz
Thank you for your feedback. Our records show your case concerned the roast/date code on your bag of beans. After confirming with the roaster that the printed date contained a typographical error, we provided that update and closed the case as resolved. We do not show any unanswered messages on this case.
They sorted the issue quickly and with…
They sorted the issue quickly and with no fuss. Great service
January 22, 2026
Got in touch with them through email…
Got in touch with them through email about some beans I ordered they replied quickly and sorted it out
January 29, 2026
Beanz customer service is Amazing
Beanz customer service is Amazing. This is the second time I have an issue with an order and they promptly, effectively and efficiently took care of it. I am so happy getting my delicious coffee from them since they know how to take care of their customers:)
Thank You!!!
January 28, 2026
They did not respond to my inquiry
They did not respond to my inquiry. I just got an email saying that they are closing my case and hope that I was satisfied. That after I was send beans that made my machine stop grinding and get stuck. I had to trow the beans away, After that, my machine was fine. The beans contained something that the Breville could not grind.
January 21, 2026
Reply from Beanz
We're sorry to hear of your experience. We do see that an email was sent to you on 12/30, but have yet to receive a reply. We're sorry to know that the email missed you. We'll send it again shortly. We'll be happy to help you from there.
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
I was not happy with the beans that…
I was not happy with the beans that were sent two months in a row. I contacted customer service and the representative said pick any three bags of coffee and they would send to me for free. I replied and they never sent. I then called customer service and they said they put in another request. once again no one contacted me and no coffee was sent. I then received an email saying my case was closed. I contacted customer service numerous times and they did not help.
January 27, 2026
Reply from Beanz
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Incorrect order resolved
Fast response time and quickly solved my issues regarding an order
January 20, 2026
Fabulous coffee and fabulous customer service!
I was delivered a different flavour to my subscription but this was easily resolved with Beanz. Nikeziwe was extremely helpful and ensure that this was updated and a new bag of coffee sent out to me. Highly recommend beanz.com for their customer service - and the coffee is fabulous too.
January 26, 2026
Really good service from Beanz
Really good service from Beanz. I reached out to the team regarding one of my orders and Nikeziwe could not have been more helpful in resolving the issue quickly. Keep it up
January 26, 2026
Above and beyond
This customer service team has been so helpful and fast, going above and beyond in my opinion.
January 24, 2026
you sent me ground coffee not beas
January 15, 2026
Reply from Beanz
Thank you for your feedback. We’re sorry the complimentary coffee provided during the registration process was not the variety you were hoping for. Once your registration is fully completed, the promotional beans you receive will align with the offer details.
Very responsive and excellent customer…
Very responsive and excellent customer service to resolve my issue. I will absolutely continue to use them for my coffee needs.
January 21, 2026
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