Beatport Reviews 

245
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and dedicated staff, highlighting their helpful, friendly, and highly efficient approach to resolving various issues. People appreciate the quick problem resolution, often noting that their concerns are handled professionally and with understanding, contributing to a reliable and stress-free overall service. However, some customers also noted significant dissatisfaction with the website and user experience. They described it as slow, difficult to navigate, and having a poor user interface, impacting search functionality and general usability.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its efficiency, helpfulness,... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Website

Consumers find the website experience to be ambiguous, with many praising its ease of use for discovering... See more

Service

Customers had positive experiences with service, often highlighting the team's efficiency and support, with... See more

User experience

Reviewers mention ambiguous feedback about user experience, with many customers praising the ease of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beatport has issues with showing the correct keys and bpm. But when i was learning to dj, i learned that either we determine the keys and bpm by ear, or with rekordbox. That is the my only pet pe... See more

Rated 4 out of 5 stars

Good catalogue, great support service but... the website is horrible ! no ergonomic improvements in the 14 years I have been a customer, it's slow, heavy, searching something is painful.

Rated 4 out of 5 stars

I sent an email request to the customer support team & within a couple of days my issue was resolved in a friendly & efficient manner.


Company details

  1. Music Store
  2. Hobby Store

Written by the company

For almost two decades, The Beatport Group has been at the center of DJ culture. Since the founding in 2004, one mission has driven us: to provide world-class products and services that help DJs and Producers at all stages of their career to elevate their craft. Our indefinite pursuit of innovation and inspiration helps to lead the category and define the progression of DJ culture around the world.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(245)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

use pay pal

all you people should use pay pal then you can cancel
at any time and leave i am using them for some songs
had no trouble at all

April 27, 2021
Unprompted review
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Rated 1 out of 5 stars

Awful ..

Awful ..
Can't re-download any of the tracks I have purchased. As well as only being able to listen to a three minute window of the purchased tracks in my library.
Total rip off!
My advice, if your stupid enough to purchase from Beatport then make sure you download as soon as you buy.. there's no going back to download later.

March 15, 2021
Unprompted review
Rated 1 out of 5 stars

Scam.

Imagine if Steam games only let you download and install them once after your purchase, that is beatport. You can only download your songs during a 48hour window period and then you have to buy it again if you want the stuff you bought.

Scam. No other words. Some slimey Terms and Service agreement doesnt make it any less scammy. If you work for these people know that your income is taken from people the company has scammed. Find another job.

March 2, 2021
Unprompted review
Rated 1 out of 5 stars

beatport is just terrible

beatport is really terrible site. first, it's more expensive that other music sites, than it doesn't let you download files after like 14 days or something and third it has different pricing for mp3 and lossless... I mean, is this even possible? this site is just suuuch a lamery... there are far better alternatives, such as bandcamp.. HELL, I would rather buy music on JUNO rather than beatport.. SHAME SHAME SHAME

February 20, 2021
Unprompted review
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Rated 1 out of 5 stars

Beatport is a scam

Beatport is a scam. They will take your money and not reply to any emails regarding support. Be aware of using any of their subscription based products.

February 17, 2021
Unprompted review
Rated 1 out of 5 stars

Frustrating from start to end.

How can this company even exist?

First:
Use this tip to save you many hours:
You need to use google to search for songs ie: "Artist - song name (mix) beatport". do this in a google search.
Using the search engine on shitport is a big waste of your time.
So you will need to juggle around different browser tabs.

Second:
Be aware that you need other browser tabs open with youtube, soundcloud or the like in order to hear the full song your not sure if you wish to buy or not.
The preview on trashport is often not long enough, and other times its not the part of the song you need to hear in order to decide. Such as the preview stops just before the drop.
Now this might not sound like a big thing... but believe me... this will make you spend a good chunk of extra time.

Third:
You cannot check out (buy) many songs at a time. So if you like me end up adding 100+ songs into the basket expecting being able to buy them (I KNOW CRAZY EXPECATIONS RIGHT HERE!!!) you will be dissapointed.
After getting "help" from support (see 4th) i had to move songs around baskets (save 4 later vs Main basket).
Tried checking out with 100 songs in basket: Fail.... 50 songs in basket: Fail.... 25 songs in basket: Fail.
My lucky number was 11 and 9 (as i tried to hit 10 x 2).
So if i want to purchase all the 150songs i saved there will be quiet a bit of work for me to add 10 songs to the basket, then check out, then download, then rinse and repeat 15 times.

Fourth:
It took 3 days (3 x 24 hours) for support to answer my "i cannot check out support ticket".
Answer was: Try checking out less than 100 songs.
IT TOOK THREE DAYS TO GET BACK TO ME WITH THAT ANSWER!!!!!!!
And apparantly the answer is not 100 songs, but 10 songs. (see third).

Fifth:
As i (for some reason) was determined to actually get through this insane process of buying music after having done to purchases of a total of 20 songs i realise that my most recent purchase is mixed into my first purchase meaning that i need to either download everything again or compare my previous downloaded songs with the new list of all songs.

Final and last:
No picture thumbnails build into the MP3's.

February 17, 2021
Unprompted review
Rated 3 out of 5 stars

Problematic website but good customer service

I have had issues with downloading music from Beatport and believe that their system would benefit hugely from an update. However, the customer service was very helpful and nice once I contacted them regarding my very frustrating problems with their website.

February 6, 2021
Unprompted review
Beatport logo

Reply from Beatport

Hi there,

I'm sorry to hear about your experience on the store. I just replied to the email you sent to support@beatport.com. What you are describing sounds like your browser was blocking the download, so I sent you some instructions on how to manage your settings.

Please feel free to reply to the support ticket if you still need assistance!

Tina

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Rated 1 out of 5 stars

The search engine is absolute garbage

The search engine is absolute garbage! Even when you type in the exact wording, it hardly ever comes up in the tracks section so you have to start delving into charts etc, which is time consuming. They want to watch the the they conduct themselves and their site because as soon as new company start up and do it better, they will die off! I’ll jump ship straight way....

January 14, 2021
Unprompted review
Rated 2 out of 5 stars

Mix compilations and poor vinyl rips..

Bought tracks, only to find they are not the full versions. They are ripped from a pre mixed album and someone simply cut them into track sections and tried (successfully) to sell them as full versions. They have no beginning and abruptly end, plus pitch is everywhere so they cant even be beat gridded. Complete and total ripoff. What am I supposed to do with these? I thought Beatport was a site for DJs to buy music? (Yes, reactivate trance albums, i'm talking about you. ripoff merchants). It was bad enough with all the dodgy vinyl rips being sold on Beatport but this... this is a league of its own.

December 31, 2020
Unprompted review
Beatport logo

Reply from Beatport

Hi Christopher,

I'm sorry to hear about your unsatisfactory experience with your recent purchase.
The content on beatport.com is delivered by our label partners and occasionally, pre-mixed albums end up on the store. When content like this is reported to our support team, we are always happy to refund the order. The reported content is also taken off the store.

Please reach out to support@beatport.com with your order number and the title of the release, and they will be happy to refund you.

Thanks!


Rated 1 out of 5 stars

Total ripoff

Total ripoff , No support and if there is any issue downloading you purchase.. NO HELP. you lost your money. I do not know how this site is still active ! its a total scam !

December 30, 2020
Unprompted review
Beatport logo

Reply from Beatport

I'm very sorry to hear about your trouble downloading. The Beatport Customer Support Team is always very responsive, however, responses over the holidays may take a little longer than normal. We will try to reach out to you through Trustpilot to escalate your request. Thank you!

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Rated 1 out of 5 stars

Awful

Awful, I am looking into a Class Action Lawsuit. I have canceled BEATPORT 3 times and I continue to charged.

December 28, 2020
Unprompted review
Rated 1 out of 5 stars

A terrible site for DJs and artists alike

A dire site for DJs and artist. Music is overpriced and artist are underpaid. My purchases get stuck on encoding so I pay for music and then can't even download it without contacting customer services. Don't bother absolutely dire.

December 6, 2020
Unprompted review
Rated 1 out of 5 stars

This site is a complete scam please…

This site is a complete scam please avoid , website is a maze to navigate then you realise the subscription you have paid is to access the songs you haven't yet bought that when purchased on top off your subscription don't even actually play on your device, stay away from Beatport

August 26, 2020
Unprompted review
Rated 1 out of 5 stars

Absolutely awful website!

Absolutely awful website!! Would not recommend at all. Started my trial and the option to cancel isn’t there. Website itself is awful and hard to navigate. How the heck people pay £23 a month for this pile of junk is beyond me

August 11, 2020
Unprompted review
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Rated 1 out of 5 stars

No more Beat-Scam for me!

I have spent maybe thousand dollar on Beatport, sure its my own fault. But no more!

Beware!

The library of downloadable tracks that you have on Beatport, can change at any time. Out of the several hundreds of tracks that i bought and payed for. Only a few are left to re-download. That to me is a big scam. Cause they are not stricken from the inventory list and can be rebought again.

The sound quality are not up to par or standards. Its funny cause i have had this discussion before many years ago. And now FINALLY people have begun to notice. Good show!

Ive heard several rumors from friends that Beatport keep their "masters" in Mp3 to save space and money. And then blow up the file so it seem to be in a better format than it really are. Mp3 to Wav. Cause when you listen and compare there is no real difference.

Somebody should dig into this deeper and find out the truth!

/Cheers!

May 12, 2020
Unprompted review

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