Bedworld Reviews 

I purchased a mattress from this company expecting it to be the same as the one I tried in-store, but what I received was completely different—soft, unsupportive, and clearly defective. Within just a few nights, I was experiencing back pain, and the quality of sleep was terrible.

When I contacted customer service, they outright dismissed my concerns, claiming that the mattress was “normal.” How is it normal to receive a completely different product than advertised? Instead of taking accountability or offering a solution, they made excuses and refused to help. It’s as if they don’t understand that factory defects exist.

For £650, I expected quality and decent service, but I got neither. There’s no warranty, no exchange, and no support from their team. If you want a reliable mattress and a company that stands behind its products, look elsewhere. This was a complete waste of money.

Avoid this company at all costs.

Absolute waste of time. I was informed by email I would get a call 24hours before delivery. I wasn't, when I called the day of delivery the guy at the store said they don't always call and my delivery date was confirmed, I was supposed to be called on the day by the driver which also didn't happen. The sales guy said to call back if I didn't hear anything by end of day. I called back the store didn't pick up my calls. They are running a shoddy company with no care or regard for people's time.

Spend 1000 pounds on a mattress that failed after 2 months! Their mattresses have major issues. Customer service was a disaster and no refund. Avoid like the plague!

Never use them again
Absolute farce a super king headboard delivered by one man who had no chance of lifting it
The office had the cheek to call and request help getting it off the lorry and won’t deliver upstairs ( how many people does this affect) in our late 60s seems like reading other reviews their staff are open to bribes £40 the going rate I have no means of getting this upstairs think it’s made of concrete never had a headboard this heavy before or such poor service
Bedworld you need to review your customer experience policy and how you treat your employees

I have no problem with the product, but we were ripped off by the delivery men. Unfortunately, I was out of the house when it was delivered, so my 75 year-old disabled wife took delivery. They asked her for £50 (cash) to take the bed upstairs (13 steps) but accepted £40 when she demurred. They 'assembled the bed' . i.e. attached the head board. No shame.

Mattress failed after 11 months but because I didn't report it til after 12 months they're refusing to replace or refund. Now won't answer emails, buy elsewhere

So I spent 3 x times extra money on a mattress for my son as he has some health issues. There was trouble trying to get details of the mattress before I even purchased. I should have been weary at this stage but was struggling to find an alternative mattress elsewhere and decided to trust this company to deliver as advertised. I asked for email confirmation of the exact contents of the mattress as described to me when I rang because I was concerned it was not stated on the site. I never got the email when the mattress arrived it looks nothing like what I ordered, and still I cannot get the confirmation in writing of the contents which makes me very annoyed that I have indeed been sold a dud, it feels like there is zero latex in it. It looks and feels cheap. I will update when I investigate this matter further, I may need to open the mattress. Joseph furniture the manufacturer appears to be a Chinese company and looking at what I can find on them, I seriously doubt that if the latex is even in the mattress the it is Dunlop method (as advertised) and not some nasty synthetic fake foam! If this has happened to me as I suspect it has, I suspect it is a common practise of advertising one product but sending a different product altogether, not many people are going to open their mattress to see what's inside

I found out the day before my bed was due to be delivered that the mattress wasn't even in stock so to be fair to Bed World, they supplied a temporary replacement mattress. However, as a girl living on my own, I didn't expect them to dump the bed and mattress in my dining room and refuse to help me take it upstairs. Fast forward 3 weeks when the right mattress is in stock and I specifically told them I can't accept a delivery like that again and need help carrying the mattress upstairs. I was promised a two man delivery service, but it didn't happen. One guy was sent on his own and when he rang the office to see what they wanted him to do, the genuine suggestion was for him to find someone off the street and offer them £20 to help. What an absolute bunch of clowns these guys are!!

Didn’t even let me know they were delivering until they were 1 hour away. I was 20 miles away on my to an appointment when the delivery driver called. Had to turn round and go back home and waste 40 miles worth of fuel and had to cancel my appointment I was going to. Rubbish service won’t be dealing with again!!!!

A Pennick

Have been looking at buying my 92 year old Mom a new bed base, mattress and headboard.
Found Bed world prices very good and was about to order
BUT they only deliver to the ground floor - how's that going to help my Mom when she lives alone and is on the 1st floor
Find this service really bad.
Sorry bed world you have lost my business

Got my extremely heavy bed base delivered today and the delivery guy had to leave it at the bottom of my stairs, I have now had to pay someone to get it up my stairs to my bedroom. Apparently, they don't insure the delivery people to do this, I was so shocked as nowhere in the delivery information, doers it tell you this and the delivery guy said its in the terms and conditions, well HIDDEN, I would say, from any customer. If you have a flight of stairs, do NOT buy from Bed world, rather than being upfront and telling you before you buy, they sneakily throw that in under T&Cs. I wish I had read all the reviews before buying from them and now I hope the bed base is the base I had ordered, as it seems they try to fob people off with items that are inferior.

If I could give zero stars I would. Absolute rip off merchants. Took my money and sent me a cheap bed that I didn’t order. I can’t even use the bed as its so bad.
Will not e mail back or answer phone.
How this company is still trading is beyond me. AVOID !!!!

I bought a mattress from BedWorld and it is the worst mattress I have ever used. It was advertised as a luxury item but is practically useless. There is no edge support (despite being advertised with extra support) and you just roll off it if you go within a foot of the edge. The company denied it was faulty and I could not get a refund. There is also no phone number to call so you have to email their customer service team who just make up excuses as to why you are wrong. I will never buy from this company again. They should not still be in business. I ended up dumping the mattress and buying locally instead. I payed similar money locally for a far superior product. Avoid at all costs.

Oak birlea bedframe collapsed second day hurting my back the matress too big for frame not got any answer on phone

Do not I repeat do not buy anything from bed world the quality of products are not fit for purpose!!! Try to get a refund they just avoid it !!! After reading all your comments I wish I had read them before buying a bed from this company!!
Everyone needs to report them to trading standards and Which !! And take them to the small claims courts!!!!

Received bed 1/10/2023 faulty feet fitting contracted shop advised to take photo of problem to do that would have to take backing of mattress not possible advised to send email to head office have had no reply tried contacting shop 40 calls constant line busy just emailed head office again not a good place to purchase a bed

Communication was very poor we had to chase to make sure of delivery. The driver didn't contact us as they said he would. On arrival the driver was rude and didn't care instead of bringing the bed inside the house he left them on the steps outside the house we paid for the old mattress to be taken away but he wouldn't touch it until it was on the steps. we contact Bedworld who said somebody would contact us and the haven't had the decency to do this.

The worst company to deal with - won’t refund! I’ve had 3 faulty matresses they are very unhelpful I would 100% avoid!

AVOID please! You do not receive the item you saw in the store. The quality is awful. I could probably put a bed together better given a staple gun and some fabric. Paid over a £1000. It is literally foam, with cheap fabric pulled over and unevenly stapled. They dont reply to emails. Cowboys

Purchased a recliner bed for my 82year old mother who had just come out of hospital. Went to the shop so we could get advice on what we ere buying. We were mis advised and wrong mistress sent. Refused to refund and was really rude to me accused me of trying to get his colleague sacked! Avoid at all costs. Are now refunding through trading standards. I have never encountered such shocking customer service! How are they still allowed to trade???