Bedworld Reviews 

22,399
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 855 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and providing excellent, unpressured service, often going above and beyond. Many people also highlight the efficient delivery, noting items arrived on time or earlier, with polite and helpful teams. Reviewers frequently appreciate the overall smooth and easy purchasing process. However, some customers noted product quality issues, receiving items not as expected, faulty, or damaged upon arrival. There were also instances of delivery problems, including missed timeframes and poor communication, alongside concerns about aftersales support for resolving wrong or damaged products.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, professionalism, and... See more

Delivery service

Customers had positive experiences with delivery service, often praising the promptness and helpfulness of... See more

Product

Reviewers mention ambiguous feedback about product quality and accuracy, with some customers praising the... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the beds as being of "topmost... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We knew what we wanted so wasn't pressured into buying something else/more expensive. Everything was done and dusted in 10 minutes! Got the perfect bed with a delivery date that was sooner than expect... See more

Rated 5 out of 5 stars

We looked around at several places & preferred the style of beds at Bedworld. The manager served us & was very friendly & helpful. The bed arrived earlier than 1st expected. Jason came after worki... See more

Rated 5 out of 5 stars

From first entering the showroom to leaving the service was very relaxing and the staff very informative. Given options of bed base colours etc. We visited on Sunday 5th went to a few more retailers... See more

Rated 5 out of 5 stars

From the moment we walked in Ami made us feel welcome but not rushed, we never felt any pressure our questions were answered honestly, if she didn’t know she said just that but I’ll find out for you.... See more


Company details

  1. Bedroom Furniture Store

Written by the company

Bedworld are an online leading bed and mattress retailer. With thousands of beds and mattresses in stock with free delivery.

Free Fast Delivery On All Orders

Guaranteed Lowest Prices

We take pride in offering Free delivery on all orders and guarantee your order to arrive within 6 working days.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

22K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(22,399)

844 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New bed

We looked around at several places & preferred the style of beds at Bedworld. The manager served us & was very friendly & helpful.
The bed arrived earlier than 1st expected.
Jason came after working hours to assemble the bex for us. He was extremely pleasant & got the job done efficiently. Thanks to all at Bedworld.

July 8, 2026
Rated 1 out of 5 stars

I would not recommend purchasing from…

I would not recommend purchasing from this company just received the bed the plush velvet is not upto quality control after speaking to management was not told I was not conclusive please purchase from other suppliers like Dusk still awaiting for management to decide customer service is atrocious 😞

July 8, 2026
Unprompted review
Bedworld logo

Reply from Bedworld

We're sorry to read your review, as it doesn't reflect the level of quality or service we strive to provide.

Our upholstered beds and fabrics receive consistently positive feedback from customers, so the concerns you've raised about the plush velvet don't align with the quality standards we expect from our products. We take all feedback seriously, but we'd like the opportunity to investigate this properly.

Unfortunately, no order details were included with your review, so we're currently unable to verify that you are one of our customers or locate your order. If you could provide your order number or contact our customer service team directly, we'll be more than happy to look into your concerns.

We have a dedicated after-sales team who will investigate any genuine quality issues and work with you to find a fair resolution. We look forward to hearing from you so we can assist further.

Rated 5 out of 5 stars

The salesman was really I had a budget…

The salesman was really I had a budget and he delivered getting both my husband and myself a good posture mattress and about the difference in the mattresses, excellent service from start to finish thank you , hopefully the delivery of the bed will go as smoothly

July 1, 2026
Rated 5 out of 5 stars

Fantastic customer service agent

I had an excellent experience purchasing my bed, thanks to HARUN. He was friendly, knowledgeable, and took the time to understand exactly what I was looking for. He patiently answered all my questions, explained the different options without any pressure, and helped me choose the perfect bed for my needs. Their professionalism and outstanding customer service made the whole process easy and enjoyable. I highly recommend them to anyone looking for great advice and a stress free shopping experience.

July 7, 2026
Rated 5 out of 5 stars

Sales Representative

The sale representative let us look through the store at our leisure and didn't push purchasing anything and told us, if we had any questions on any bed please let him now. He was very professional and knowledgeable on the bedding and mattress which was refreshing.

July 6, 2026
Rated 5 out of 5 stars

Full Order Bed, Matress and Headboard

From first entering the showroom to leaving the service was very relaxing and the staff very informative. Given options of bed base colours etc. We visited on Sunday 5th went to a few more retailers and returned. The lady wrote all details down and I consequently returned on Monday and placed my order. Delivery date given immediately. Would certainly recommend.

July 5, 2026
Rated 3 out of 5 stars

Was told when I asked if they assemble…

Was told when I asked if they assemble the bed was told bed is more or less assembled all I have to do is put the slats on, bed came in 2 halves that was ok slats and motor were together and was very heavy ( we are pensioners) it doesn’t say what is top and bottom, lifted slats on pressed remote for feet and the top lifted so had to take it back of and turn it around, bit of a palaver, delivery guy said they can assemble it for a fee, plus it was supposed to come on the Wednesday and cancelled it to the Saturday after we got the mattress downstairs so had to get it back up again , so sorry not a happy customer

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service that made ordering…

Excellent service that made ordering easier. The lady that attended to us at Team Valley Gateshead is perfect for the job. She took us through the rudiments and that makes it easier for me and my wife to make wise decisions. The beds are of topmost quality.

July 4, 2026
Rated 5 out of 5 stars

The outlet is very clean

The outlet is very clean - Lots of variety to choose from..Jason was very polite and helped us in finalising our order.
Really happy with the experience of visiting and looking forward to our delivery :)

July 4, 2026
Rated 5 out of 5 stars

The experience was very easy and…

The experience was very easy and friendly I was looking to downsize my bed and I was given very good advice the knowledge from the lady helped me make my choice the showroom was lovely and clean and tidy and I was allowed to try out the beds to make my choice and I am looking forward to receiving my new ottoman bed and floor board.

July 1, 2026
Rated 5 out of 5 stars

Very pleasant service

Very pleasant service, very easy purchase with the help from a fantastic Assistant who seemed to no exactly what i wanted from my new bed, very helpful.

July 2, 2026

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