Sammy is awesome 🤩 I called to cancel my subscription, I was frustrated, my voice was raised when I was explaining why I’m cancelling. She calmly listened to me, empathised and efficiently fixed my p... See more
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Review summary
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Reviews shaping this summary
I recently tried the coffee subscription and as much as it wasn't for me i still highly rate the company by the impression given by Quentin from their Customer Service team during the call i made to... See more
My intension was to cancel my subscription but on speaking to Mikhaila she gave me a wine offer I could not refuse. As a customer service agent she is exceptional at her job. I am not one to change my... See more
I spoke to Simeon as i needed to postpone my membership due to financial.commitments..it was 100% exceptional service and was helpful and had empathy..friendly and due to how he dealt with my enquiry.... See more
Company details
About Beer52
Written by the company
Beer52 is the UK's most popular craft beer club, based right in the historic heart of Edinburgh, where brewing has a long and rich tradition which we’re proud to be a part of.
Each month we send you out a carefully, curated case of the finest craft beers to enjoy - tailored to your tastes and sourced from the best independent microbreweries from around the world.
In a nutshell, we’ve made it our mission to build and foster a community of people who’re just as passionate about craft beer as we are, we’re committed to finding the world’s best craft beers and broadening your beer horizons with some unique and exciting flavour profiles, straight to your door!
You’ll get to enjoy a few extra goodies each month too! Come behind the scenes at the world’s most exciting breweries each month with your included issue of Ferment magazine, join us as we travel the world, navigating the exciting world of craft beer, with some snacks for good measure.
For more information, see our FAQs: https://www.beer52.com/faq
Or if you need to get in touch then please reach out to us via https://www.beer52.com/help
Winner of SIBA: Best Independent Beer Retailer of the Year 2016, Winner of Business of the Year 2016 at Startups.co.uk. Winner of Buchanan Awards: Overall Business of the Year 2016 and Growth Business of the Year 2016
Each month we send you out a carefully, curated case of the finest craft beers to enjoy - tailored to your tastes and sourced from the best independent microbreweries from around the world.
In a nutshell, we’ve made it our mission to build and foster a community of people who’re just as passionate about craft beer as we are, we’re committed to finding the world’s best craft beers and broadening your beer horizons with some unique and exciting flavour profiles, straight to your door!
You’ll get to enjoy a few extra goodies each month too! Come behind the scenes at the world’s most exciting breweries each month with your included issue of Ferment magazine, join us as we travel the world, navigating the exciting world of craft beer, with some snacks for good measure.
For more information, see our FAQs: https://www.beer52.com/faq
Or if you need to get in touch then please reach out to us via https://www.beer52.com/help
Winner of SIBA: Best Independent Beer Retailer of the Year 2016, Winner of Business of the Year 2016 at Startups.co.uk. Winner of Buchanan Awards: Overall Business of the Year 2016 and Growth Business of the Year 2016
Our Mission
Written by the company
Contact info
8 Melville Crescent, EH3 7JA, Edinburgh, United Kingdom
- 0131 285 2684
- www.beer52.com
4.5
Excellent
102K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Great customer service
Great customer service, friendly, professional and efficient.
July 29, 2026
Unprompted review
Marshall was really friendly and helpful
Marshall was really friendly and helpful
July 28, 2026
Unprompted review
Really helpful
Really helpful. Went through all possible options available and made the process very easy
July 28, 2026
Unprompted review
Reply from Beer52
Hi Gareth. Thank you for your great feedback.
Cheers Beer52
Great customer service and fantastic…
Great customer service and fantastic offers. Not for me in the long run but definitely worth trying for the induction
July 28, 2026
Unprompted review
Customer Service very good
Customer Service very good. Malavika was very helpful and got me the best outcome from my call.
July 28, 2026
Unprompted review
They deliver a fantastic product and…
They deliver a fantastic product and when contacting them they were very helpful resourceful. Definitely recommend
July 28, 2026
Unprompted review
Spoke to Quentin
Spoke to Quentin , he was very knowledgeable about the products and gave good information on how the subscription works.
July 28, 2026
Unprompted review
I always get the best service when I…
I always get the best service when I ring up beer 52. Amy today was amazing and helped me figure out a subscription that works for me! Highly recommend. Best customer service and amazing beer
July 28, 2026
Unprompted review
Delivered super quick
Delivered super quick. The person id purchased for wasn’t interested in carrying on the subscription so when cancelling, Lewis made it a super easy process. He was so friendly and helpful! Would recommend this to anyone!
July 28, 2026
Unprompted review
Reza was quick to sort out what was…
Reza was quick to sort out what was needed and very helpful
July 28, 2026
Unprompted review
Beer very good
Beer very good, just didn’t want a subscription. Christian sorted me a deal for one more box so thanks for that.
July 28, 2026
Unprompted review
Streamlined customer service
Customer service was very smooth and I felt it was efficient.
July 28, 2026
Unprompted review
Reply from Beer52
Hi There. Thank you for your great feedback.
Cheers Beer52
Good beer and wine, not great experience
Good beer and wine, however, when trying to cancel the subscription it was incredibly difficult and very off putting. The gentleman was incredibly forceful and dismissive at my request to cancel the subscription, I had to repeat myself 4 or 5 times to cancel the request. Would not recommend signing up as difficult to get out of.
July 28, 2026
Unprompted review
Reply from Beer52
Hi There. Thank you for your review. When customers do contact us we do occasionally have deals to offer and introductions to our other products and so, where possible we mention these offers if a customer is thinking of leaving us, requesting to change an element of their subscription or simply asking to pause their account for personal circumstances. We also ask a few questions from the customer so that we see any areas for improvement. Our agents are trained to recognise the very best way to support our customers, whether that be to tweak a subscription payment date, upgrade or downgrade a plan or if a customer is simply asking to pause for a while - we just simply want our customers to enjoy our product and experience a service and plan that works for them.
If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Beer52
Quentin was great to chat with
Quentin was great to chat with, very friendly, comprehensive and helpful.
Wish every support experience would be as positive!
July 28, 2026
Unprompted review
Brilliant customer service
Brilliant customer service, explained everything in detail.
July 28, 2026
Unprompted review
I called to cancel my subscription &…
I called to cancel my subscription & had a chat with Simeon, who was very polite & respectful. He took the time to provide me with lots of offers & gave some descriptive information about some of the upcoming products. The beers have been amazing all the way through my subscription & I would highly recommend to beers lovers. It’s time consuming having to call to cancel, rather than doing it through the website, but my interaction with Simeon was a positive one & didn’t feel uncomfortable.
July 28, 2026
Unprompted review
Excellent as always
Friendly, professional customer service, gave me my options without any hard selling or pressure. Was a lovley customer service experience as it always is with wine 52
July 28, 2026
Unprompted review
I ordered the special offer from social media
I ordered the special offer from a Facebook post. Unforeseen circumstances occurred and I had to cancel my subscription straight away. It was very easy to cancel and Shaun was very empathetic to my situation and explained the options very tactfully without being pushy at all. When my circumstances change I’ll be happy to buy from Beer52 again for sure ✔️
July 28, 2026
Unprompted review
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