Beko 

Worst customer service .....
Bought a fridge freezer last December, after a couple of month there was a split in the seal and fridge constantly wet ruining food. Had a replacement seal, now door wont close so constantly wet food. Called to complain, was spoken to very rudely. Arrznged new date on my one day off, waited for the engineer, was in the whole time but noticed he put z calling card to say he called and I was out!!!. I immediately calked customer services took the usual 55 min to get through by which time engineer out of the area and refused to return. Arrznged another date for over a week awsy only to get a voicemail today advising me that is now cancelled as they have no engineers available snd they have rebooked me the following week when I am on holiday.
It takes forever to get through to anyone the customer service is awful couldnt give a dam and engineers work Monday to Friday only so no good if you work fulltime. Never will I buy Beko again or from Currys who sold the product but dont want to know.

Disappointing brand! Bought an oven not even 2 years old and the motor has broken already! Going to cost about half of what I paid for the oven to repair! Absolutely disgusted that it’s broken already clearly rubbish products!

Disgusting customer service. I just rang to report a fault with the machine, kept on hold for half an hour, then when id given details the agent proceeded to argue with me what was wrong with the machine!!!!! I told him the drain pump is jammed and needs to be either replaced or cleared.
He told me just twist the thing at the front. When the pump is jammed it STOPS IT TWISTING.

I told him this and he then argued with me, then proceeded to make out the line had gone and started going 'HELLOOO!, HELLOOOO!' as if there was no sound.

He could hear me fine and was just play acting. DO NOT BUY FROM BEKO!!

Absolutely disgusting customer service.

I bought a new washing machine on 10th August for a rental property.
Five weeks later the tenants informed me that it was snagging and ripping their clothes. We discovered a small hole had been punched through the drum leaving spikes of metal inside the drum. Clearly a manufacturing issue that occurred before the machine left the factory.
Because we were outside the 30 day return period Beko insisted on sending an engineer to inspect it. The engineer confirmed it was clearly a manufacturing defect and that in his opinion although it was repairable (with a new drum) it wasn't economically viable to do so. He advised that he would immediately submit his report and photos and that I should go back to Currys and someone from Beko would give them an uplift number so I could get a new machine.
Beko decided it doesn't work like that. They have to wait for someone at Beko to review the report and make a decision.

Obviously my tenants needed a washing machine so I bought another new one on the basis a refund could be sorted once the uplift number was issued. It had to be the identical model so the refund could be easily processed. So that's another £200 I've wasted on Beko rubbish.

When I still hadn't heard from Beko a week later I phoned them and was told the faulty machine has to be repaired and that I have to uninstall the new machine, reinstall the faulty one and they'll send an engineer in 8 days time. That would be nearly 3 weeks after I first reported the problem. While I was still on the phone to Beko the company they use for repairs was trying to phone to say they couldn't possibly do it that day. Apparently replacing a drum needs a double appointment slot so the earliest practical appointment slot is 10 days after that.
That's a whole month Beko expected my tenants to manage without a washing machine. What planet are they on?

As a landlord I own numerous appliances. I currently own about 8 Beko washing machines, 6 tumble driers, 5 fridge freezers, 3 or 4 ovens, etc.

After this experience I will never, ever buy another Beko.

Horrible appliances!! Dishwasher smells horrible, ice maker has never worked, hope the stove continues to work not even 6 months old. Customer service whats that??

Bought a brand new Washer/Dryer and it has completely broke within the 2 year manufacturers warranty period. There is an electrical fault and it is covered by Warranty. However, Beko have not got the parts needed to repair the job and wont tell me when they will be able to repair the machine. It has already been 2 weeks and we are no closer to them honouring their warranty. They have just said the part will come whenever it comes which could be weeks apparently or longer!!
They also won't replace machine with a new one as it didn't break in first 30 days.

I spoke to an advisor today who had very limited knowledge and was meant to be emailing me the customer service details so I can submit a formal complaint. However he hasn't done this.

My feeling is that Beko as a company do not value offering a good customer service nor do they take their warranty seriously. BEWARE.

I would pay a little extra in future and purchase from a more professional brand.

Please stay away from below brand. I've had a total nightmare with a few appliances. Today our washing machine has jump to a different cycle and ruined our three children's new school uniform.. the customer care team will totally fob you off. Complete useless company.

I have an 18 month old 9Kg washing machine. It started making a horrible noise yesterday then poured water all over the floor.
Took it out last night to dry out the carpet/floor. Looked under the machine, the big 'concrete weight' had broken in two, shearing off its mounting screws. This had caused the drain hose from the drum to come off, thus letting the water out. I spoke to Becko this morning , fully expecting a favourable response, due to age and extreme fault.
After 30 minutes waiting on the phone, the another 5 minutes while the chap I was talking to when to speak to his team leader.
He came back & said the machine would have to be overloaded to cause this, should have been more careful.
What a joke this company is. I will not even buy a wheel barrow off them in the future. Stay well clear, it is total crap, I should have read the reviews to start with.
Steve Magson

9 month old Beko washing machine filled my kitchen with smoke at the end of a wash cycle. I called the customer services number for assistance. I was advised that an engineer would have to attend to assess the problem. I explained that the machine was now outside because it was smouldering and that bringing it back inside for an engineer to try and reproduce the problem was not an option! I invited Beko to collect the machine and investigate the cause of the smoke in their workshop, not my kitchen, but that was not an option. After a long discussion it was evident that Beko were not interested in finding out the cause of the fault and without an engineer attending to investigate no further action was possible. I have now disposed of the faulty machine without any compensation as the only solution was to bring the machine back inside to see if it would catch fire again!! Totally unacceptable Beko.

Just 6 months after its frankly measly 2 year guarantee had expired, my Beko washer dryer's pump failed. I called Beko customer support for assistance and the advisor was rude, surly and thoroughly unhelpful. To quote them: "I refuse to enter into a conversation with you about an out of warranty Beko product."

Desperate to get the washer dryer back up and running, I ordered a replacement pump online and fitted it all at my own expense. I emailed the Beko complaints department to see if they would reimburse me for the cost of the replacement pump, but unsurprisingly they "refused".

Beko make poor quality appliances that are evidently 'built-to-fail' in order to drive sales of replacement models, and their customer service leaves much to be desired.

Just Bought a Beko Heat Pump Dryer after our old condenser one died after 7 years of use and so far so good.

Pros Very-Energy efficient,Easy to use.

Cons-Extra Dry Cycles Take Very Long,Came With An broken drum Light but got fixed straight away buy an beko engineer.

DO NOT BUY ** Purchased a BEKO washer dryer January 2018, it has completely broken, electrician says needs new PCB board costing Approximately £100. I only use this appliance twice a week so a large family would have no chance. Next time I will avoid a product with only 1 years warranty. Would not buy BEKO again

DO NOT BUY BEKO!!! We bought a Beko washing machine which is useless. Children’s clothes are still coming out with marks on, washing is coming out very soggy and a general wash takes nearly 4hours! (And no this is not the eco setting). We are using the exact same detergent etc as we used with previous Bosch washing machine so it cannot be that which is the issue. According to the Beko engineer this is just how Beko washing machines work. Customer services have also been useless and are saying that they will not do anything to repair/replace the machine as there is no fault apparently. This means I am stuck with a month old washing machine which does not clean clothes. Not good considering a washing machines only job is to clean clothes. So if you are looking for a washing machine which does not actually clean your clothes, takes forever to run and you enjoy bad customer services then this is the company for you.

Beko tumble dry lasted just over 1 year before breaking down. When you contact Beko , there is a potential charge on an 0333 number. I had to ring it as their third party repair agent had not contacted me about a return visit with the ordered replacement part. You listen to their menu system for nearly a minute and then wait. You may wait over 7 minutes and with talk time to customer service agent this becomes 8.5mins , that was 55p connection charge plus 55 per minute about £ 4.50 in mobile charges that they won't refund. In short poor customer service experience, poor third party repair experience and poor product. Avoid this company.
P.S Avoid John Lewis also as this was bought from them and all they do is give you the Beko Customer service number to ring. Again after another complex menu system and wait of over 15 minutes because they care about your call so much !

I purchased a fridge - freezer from currys pc world. Freezer was working fine but fridge would not cool up I called customer service they said Friday is fully booked and engineers don’t work on weekends and bank holiday, therefore they booked me for Tuesday. I told them it’s an emergency and all the food is wasting and it’s summer etc. They would not care and will keep saying it’s their policy. They would not provide serivce in an emergency and we had to wait one 1 week to get everything done and sort it! Plus it was summer. We asked for the refund as I was not provided with proper information and customer service would not do anything in emergency. Horrible customer service!

Purchased a fridge and freezer to match..Theu look amazing. Within a few months the fridge was leaking from behind. Apparently the drip tray not evaporating. The seal broke, the handle broke. Boots Appliances finally managed to get me a replacement from Beko. Few months later same leaking problem. Engineer came out and installed another drip tray under the other one! Luckily for me I know my customer rights and have managed to get a partial refund. DO NOT BUY BEKO.

Beko 8kg washing machine from curry’s £199 - blew the electricity after 3 months - had to wait 2 weeks without a machine - engineer came and fixed it - 2 weeks later same thing happened- now have to wAit another 10 days - useless company and poor customer service- people were lovely on the phone but such a long wait is unacceptable!!

Still waiting for a working fridge after 2,5 months after the purchase of the original one. Had two replacement ones in the meantime, Beko had finally agreed to replace the 3rd fridge after numerous calls and visits from their service agent. They have sent a wrong part twice as well and in the end the fridge is reparable anyway. Have to chase them myself with updates, every time I call I am being treated like a nuisance. Had written a complaint almost a month ago and still haven't heard anything back. DO NOT BUY THEIR PRODUCTS!

i bough a beko fridge freezer. It arrived with two parts missing. Two shelves one for the fridge and one for the freezer. Without the freezer shelf it is fauty as the drawers do not work. I rung beko and they would not do anything at all. Not a replacement shelf nothing. Even though it was brand new and it was their fault for sending it out wrong.
It would have cost them very little to se d oyt a shelf . They have alot to learn when it comes to customer service. I would be very put of buying another beko product as i would have no faith in them to replace a faukty item.

Got the beko WTB82OE1W 8 kg washing machine.Where do I start its absolute garbage, every wash takes forever and when its done,, it doesnt wash the clothes they always came out with stains still on them up the temprature same results phoned beko as we thought it could be faulty all they said is youl need to wash them at 90 degrees(yeah thanks for the help beko) a would stay well clear of this pile of junk, we had to just buy a new washing machine, I will never buy beko products again as they dont want to help you when you have a problem.