Beko 

home whiz hard to set up , instructions are not all clearly set out .Emailed support twice ,never got a reply . Tried phoning support .Took 3 hrs to be answered, to be told by adviser he had no idea how it worked ,put me on hold . Came back and said turn the machine off for 2 hrs then try again .The result of that was still the same .,The problem I found out it under the display panel is symbols. These are actual touch switches . These are not mentioned in the manual I was given. Working fine now but instructions need improving .

If I could score - 200 for customer service I would. Bought a dishwasher which is less than 2 months old. Waited in excess of 20 mins each time to get through. Rude staff and lie about leaving voicemails which don't exist for appointments. Still no resolution - now having to seek legal advice to seek refund.

Don’t buy anything from beko ,I bought Fridge dishwasher cooker fridge dishwasher cooker from beko the dishwasher not working I try to to call them i Ben on a phone fro 1hr15 minute the told me I get charge for there ‏‏Engineer to come out I say ok no problem I will pay for that but the still told me we don’t have anyone to send it out and the hung up the phone on me,so I advise people to don’t waist there money and time to buy anything from beko .

I bought hoover 4 months ago. Not working .. tried to contact beko 3 times with no luck. When you call helpline rhey keep you on hold fo 45min. Unfriendly staff. No help at all. One of them said will call next day to resolve my issue- never done it. Worst company ever. Worst customer service. Worst hoover I ever had.

DO NOT BUY Worse integrated dishwasher ever and engine didn't have a clue he came out 6 times, 2 dishwasher in the end changed the brand. I had to keep paying to get it changed over disappointed is an understatement.

Having waited and failed to get a reply from Beko customer services number 03332079710 today after well over an hour hanging on I read a few Trust pilot reviews. Wow. Awful. Please Beko cut out the young man on your recording (whilst waiting unsuccessfully) message. He tells you sorry for the delay but your call will be answered soon. Liar.
Beko not everyone can navigate your website and find answers to their problems. What is the point of having a customer services number?

Absolutely crap fridge/freezer cant get through on the phone as I presume there dealing with so many problems.

It’s an absolute joke trying to call Beko. They warn you they’re busy so there’s a small delay.... I shudder to think what Beko considers to be a long delay when you wait close to an hour before you get through to someone. It’s an absolute slap in the face then, that when you finally get through you get cut off and they don’t call you back. I bitterly regret buying a Beko, they have utter contempt for their customers.

Like all retailers who have this degree of contempt for their customers, you can get through to the sales team in minutes. They have plenty of time for new customers. Just no time for the suckers who’ve already parted with their money.

I also notice Beko hasn’t responded to a single review showing how little they care about their customers. Thankfully I purchased my fridge on my credit card so have backup from the consumer credit act.

Terrible customer service. Each time i have phoned i have been on hold at least 40/50 mins before you get to speak to somebody, then when you get through they are so unhelpful and rude. I will never buy anything beko again, awful.

Absolute CRAP , i have yet to get through to an advisor on the service line, i have phoned numerous time with no reply, i have spent 30-45 mins each time waiting in the queue and nobody answers. They are without a doubt the worst ive ever come accross. CRAP i wouldnt even give them 1 star but had to to leave the review.

CRAP CRAP and more CRAP...NOT ALLOWED TO USE THE 'S' WORD BUT THATS WOT IT IS.
Launderette 4 a while till i get a none CRAP washing machine. Fecking beko off. 💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩

My oven stopped working on Sunday, I spent most of Monday on hold to customer services listening to the same message over and over again. In the end I went straight to the managing director Teresa Arbuckle after reading the reviews of other customers who were experiencing the same issue with getting through. By Monday evening I had a reply asking for full details for an engineer to attend, Tuesday afternoon I received an email saying the engineer would be out on Thursday, followed by a phone call saying the engineer would be here today. Pleased to say engineer has just left and oven working again. My advice bypass customer services as I don’t think they exist and go to the top. Good luck everyone

Faulty fridge freezer after 5 days. Waiting to get through to call centre. An hour in and still the wait continues...... Very very poor Beko!

Your refrigerator ice maker is a piece of crap overflows and freezes the tray and container making removal impossible without a thaw, your dishwasher is also a piece of crap terrible at cleaning on all settings, these appliances are the worst 5k investment I have ever made and would not tell anyone to purchase this junk. No venders have a clue on how to repair or program the settings.

Beko KDVF100S 100cm Dual Fuel Range Cooker in Silver, bought 18 months ago, one of the electric ovens has stopped working, one of the gas burners not working. BEKO will not help and very poor product not fit for purpose or of satisfactory quality.

I bought a BEKO freezer 3 months ago. One of the door fronts has broken already. I have tried ringing customer service to get a replacement but it’s impossible to get them to answer and they don’t provide an e mail address on any of their paperwork. I won’t be buying any more BEKO products

Bought new beko washer dryer Jan this year and has stopped working. After numerous calls of 25 min wait no one answers. Appaling service, 2 weeks now without a machine. Do not buy a beko machine

I wish I could rate as o stars. Brought a beko tall I ingregated freezer, washing machine and fridge.
The washing machine had to be swapped the first day and today came home from working away to find the freezer as stopped working. 3 bin bags of m&s food in the bin. 3 hours on the help line. Gave up now in currys telford 45 mins and counties g still no answer. Load of rubbish waste of money.

Very disappointed with a customer service and with the product!

The electric went off in our washing machine/dryer just after one year we purchased!
Tried to get to the customer service we were holding 1hr on the phone with no success at all!
I would never purchase anything from this company, very disappointed

brand new washing machine caught fire. been trying to get beko to sort this but their customer service is appalling. takes you about 3 days to get through to anyone and when you do they are just not interested.