Beko 

Worst company ever engineer very rude and trys to take photos without consent and make up LIES about customers when not true soo angry all because they dont want to repair there appliances at all no respect for customers in future i will not be buying products from beko or any other company .afiliated with them absolitely disgusting my advice if buying beko products BEWARE

horrific customer service
Attempted to contact their lines, head office is closed, their customer service no make you wait 45min then cut off. I spent 10+hrs on this and has gotten no where.
I managed to get through twice, when asked specifically not to be put on hold or transfer, the operater did it with a laugh and did exactly that. This is disgraceful. Attempted contact, via email, phone, trust pilot review, all resulted in no response.

Icing on top, I am paying for a team Knowhow service and repair plan monthly, and they are refusing to fix as its manufacturer's warranty, but the manufacturer has a non-existing customer service.

our double beko oven was bought on the 17th of february 2020 has gone wrong my wife had an electric shock off it before the main house trip went i an now left with no oven at all the oven has a major earth fault and if the oven master switch is turned on the oven becomes live and the house trips goes i have contacted beko who can not get to me for 10 days plus they have left our family of 7 young children with a dangerous appliance and we are unable to cook any food apart from microwave so thanks beko for your very poor customer service my next step is trading standards if you read this beko and want to sort my dangerous oven before someone is hurt please contact me 01579351202 shane (having had beko products for years i will never buy another)

No response.
Eleven days 0 care @all anyone CEO email??

I can’t even tell you how rude and rubbish the customer service is, don’t even bother trying as you get nothing from them except put back on hold, I will never buy anything from them again

Don't buy beko. Washer broke 24 hrs ago and still haven't managed to get through to customer service.
terrible! never again will I buy beck.

Beko Machine has damaged my floor and cupboard because of long-standing leak that Beko refused to fix !
Beko is the worst service you can get ! They never reply their calls, they were rude to me over the phone telling me lies. CS full of people don’t even know how to read report, fabricating reports different from the engineer one just to escape providing services!
Stay away from this wired company.

I bought a new beko dryer from currys and took extra warranty its not worth the paper its wrote on as beko has to do the first 12 months i was ment to have a repair on the 12th aug and nobody turned up now its the 18th and thats me being told after calling to see what happened there coustoumer service is rubbish and i would advise you all before buying any beko product try other brands as i would give you the advice to stay clear as soon as moneys paid there not interested so thanks for reading and avoid the beko cowboys

Worst experience with beko.. Have a cooker that broke less then 5 mothns of having it.. They sent someone out to fix it to then using it first time after being fix for it to blow up,trip my electric and give my partner a little shock phoned them and they refused to send anyone out to then hang the phone up on me. I phoned back the nexted morning for them to say they can't get any one out for over a week I tried to explain that I have 4 very young children and no other means to cooking meals as no cooker at all.. For them to say sorry there's nothing we can do but book this date so i went a head and booked for him to then tell me that if they don't find a fault I would be charged £55 and left with no cooker..

The whole experience with Beko has been a living nightmare ! Trying to get through to someone on hold for 45 minutes (at least half a dozen times) of which no one can ever give you a straight answer. I’ve wasted 2 days Waiting for an engineer who never turnt up, and when he did, didn’t have the correct parts ! 4 months later still waiting for my replacement machine as they couldn’t fix the problem anyway!!! My new kitchen worktop is damaged because of the faulty dishwasher, and yet again Beko still haven’t followed this up. To some it all up, it has been in fact the worst customer service I have ever experienced.

*I wouldn’t even give them 1 star rating, I think that’s being generous.

I bought a beko pro oven and due to COVID my kitchen was delayed therefore, when I had my cooker installed it has less than a months usage and broke. An engineer came out on the 1st July he told me the timer had gone and he would recommend a replacement as it’s such a new machine. However, when his report came in he said what needed fixed, and that it had to be referred to another engineer. No mention of a replacement on the report. To cut a long story short I have not had an oven for 7 weeks +, I’m told to be understanding due to COVID, there is a delay on everything. However, they were not understanding with my circumstances and honouring a voucher code so I could get a replacement, as it was out of the 28 days since purchase, dispute being less than a month old in actual use. I have called beko serval times, each time I’m told there is nothing more I can do...you have been made a priority and should get a call within 24 hours...This simply DOES NOT happen!! When I have asked to speak to someone higher than the customer service agent, I’ve been told sorry you can’t speak to anyone else. They won’t put you through to head office or put you on with a manager. I phoned today demanding to speak to someone higher as really this is beyond a joke at this point and I was told a manager should 100% phone my by 5pm, so let’s wait and see what happens.

In light of this, I would certainly not recommend a Beko product due to the inconsistencies I have been told on the phones, I’ve been passed from person to person with no good results. If you happen to get a product that works, you are extremely lucky. But if your product breaks down all I can is, it’s not worth the hassle trying to get things resolved. Extremely disappointed with this service. I most definitely will not be purchasing anything Beko again.

Bought a double Oven nearly 2 years ago,already broken.Beko will not honour my 2 years warranty.I would recommend anyone not to buy this Make.

We bought a new Beko refrigerator. It came dented; new in box while the box was pristine the appliance was not. Beko will send a new door. After buying groceries and storing them in the new refrigerator it will not cool below 47degrees. By the time we catch on to what is happening, too late food has been above a appropriate cooling temp for too long to be safe to use. -$120. Basically my local appliance outlet sends a service tech who determines my appliance either has a refrigerant leak or was not fully charged at the point of manufacture. Beko wants to replace a part. I want a new, working unit to replace the already new unit that does not function as it is supposed to. Beko bulks at refunding my lost dollar value for wasted food. Beko wants to replace a part on current unit. I want a new similar value refrigerator that functions to its fullest with out dents. Now the real complication to this scenario is I bought a brand new refrigerator that does not work 2 weeks ago. My household has been with out a fully functioning refrigerator for 2 weeks. I am confused at this point; how does one pay $2500 for a new appliance that does not function properly and can not get timely satisfaction from a manufacturer who seemingly does not care about client satisfaction. You might think I'd be a top priority, get this guy up and running he's paid good money for this appliance.

Very poor quality products. Very poor manual and lots of missing items from it.

Give them less than 1 star if I could. Worst washing machine ever! To top it off, when I called about registering for the 2 year garuntee I was told this was no longer available, have a guess whos washing machine broke after 20 months!?!? And now there is no record of my phonecalls?!?!? I tweeted you about this 2 year garuntee thing back in Dec 2018, I wouldnt send that tweet for th3 S#*ts and giggles. Companies like this need shutting down because they take hard working peoples money and then abuse it. Trading standards need to investigate this place. I have honestly never experienced anything like it! Please please no one else buy from them! If I was FC Barcelona id be ashamed to be associated with this joke of a company.

Worst washing machine I've ever used...stains are never removed from clothes and even my underwear is not coming up clean. Yesterday I put on about 2kg load on a 3.5 hour wash on a "cottons eco" setting at 60 degrees.. White wash.. I used bold detergent.. Full cup... Dettol fabric cleanser, formol oxi action stuff for my child's sock stains, then Fairy fabric softener.. Clothes still stained and underwear partially washed...this is the beko WM74145W model. 7kg 14000rpm A+++ ( lies) . DO NOT BUY THIS MACHINE IF U ACTUALLY WANT CLEAN Clothes. FYI its a regular occurance. Even on a lower setting its doesn't wash properly.i actually bought the dettol cleanser and oxi stuff to make sure bacteria and stains were cleaned from my clothes as I wasn't confident the washing machine was doing it.

Poor Quality
And the customer service is absolutely disgusting & probably the worst I’ve ever come across.

Would never recommend this company & will never buy again

I really didn't had so much inconveniences with this company and its products. I just don't like its quality, there is a place for improve, but in general they can pass the test, my personal one.

Quality wise, in my opinion poor and not impressed with " customer service"!

Since 2014 I have had (and still have) several Beko items. When my slimline dishwasher developed a fault in February 2020, Beko sent an engineer, who identified a fault, came back several days later to repair it, and found another fault which required replacement of the control panel. A fault still persisted, so D&G arranged for a replacement Beko machine from AO. On installation, the "start" button was funny (the installing engineer could not get the machine to work), but I eventually managed to. Subsequently I had problems with this button, and contacted Beko for repairs. Even though I had registered my free 2-year guarantee, the operator would not entertain my request until I had supplied the ACTUAL date of purchase (not easy when I did not purchase it). Since then, I have spent over FIVE HOURS queueing on the phone waiting to get through. Twice I have had an engineer visit arranged from the same engineering firm which Beko knows no longer takes on new repairs. This morning after I discovered the second engineer visit would not take place, I contacted Beko customer service just after 9am and made a formal complaint. I was told that the matter would be referred to more senior people and I could expect a call back shortly. Four hours later I am still waiting. After two and a half weeks waiting for even a valid engineer's appointment, I have had enough of Beko service, and will NEVER BUY ANOTHER BEKO machine.