Beko 

I bought a pretty expensive Beko Washer Dryer from John Lewis just less than a year ago. So, it is still under warranty. It broke but trying to get it fixed has been a nightmare and I have been without a working machine for over 4 and a half weeks now.

I did not realise I would have to liaise with John Lewis, Beko and then the local contractor to get anything done. Each party passing the buck and responsibility back to the other. It was fixed for all of 2 hours, then broke again. Then I waited 10 days for a part to arrive, which then transpired it had not been ordered. John Lewis seem to have opted out and getting through to them on the telephone is a nightmare too.

I replaced my good beko washing machine with another....logical ? You would think so. But no, my brand new washing machine often makes such a loud banging noise, like heavy duty guns going off, that I have to switch the machine off and battle with dripping wet laundry. The engineer from Euronics where I purchased the machine tells me this is caused by an uneven load.....bet he knows more than he is saying !
I must now replace this terrifying and inconvenient machine having wasted hard earned money. I will not buy beko again and will warn all I know that buying from beko is a lottery....you might get a great machine at a very reasonable price.......or you might not.

I purchased a Beko WTG620M1W compact washing machine a month ago and I'm already experiencing problems. It leaks from somewhere underneath. I've done all the checks, I've even adjusted the feet to try and make sure it's level . The drainage pump is also very noisy , screeches away . I've washed double duvet cover and pillow cases in it , on the two occasions I've done this the washing machine has banged away ( even when loading correctly) on one occasion washing machine moved across my utility room . I wouldn't say washing the cover that goes over a duvet quilt is overloading the washing machine. I've guaranteed it, but am still contacting a local washing machine specialist to come and assess my beko washing machine .

Having previously purchased a freezer and washing machine and have been entirely satisfied with I purchased a dishwasher as it was cheaper to replace the old one. I am not at all impressed with it as it doesn't clean satisfactorily and it didn't say you needed rinse aid which it does otherwise it doesn't dry.

Beko washing machine, less than than 12 months old. Had failed pump replaced. Repair guy knock off a chunk of paint, caused by rust underneath. Beko claim this is our fault because detergant may have got on paintwork. They also said that the warranty does not cover rust. The pump failure was also our fault apparently even though thier maintenance manual didn-t say how to clean the drum in our version.. Horrible customer service and no care or understanding given by staff.

We had a cooker hood fitted as part of a kitchen refit. After about 10 uses it started to rattle and shake alarmingly. I contacted Beko customer service as it was under warranty and was told that an engineer would come out and fix it. I was given a firm date and even received a text the day before to confirm the visit. Nobody turned up.
Today I rang Customer Service to find out what had happened to be told that the original booking must have been in error as they don't send engineers out for cooker hoods. I was given an authorisation code for a replacement unit to be collected from my retailer (B&Q) but cost of the removal and reinstallation of the unit has to be at my own expense.
Really disappointed with both the product and the service.
B&Q have now organised collection and replacement delivered to my door so that's reassuring.
Have taken down the hood and discovered that the fan inside has a shattered section with plastic bits thrown into the extraction tube. Obviously a poorly manufactured piece.

Beko american fridge/freezer (ras121ls)
Purchased Feb 2018.
Compressor started making very loud intermittent noises 2 months after the 2year warranty had expired.
I thought Beko would be of some assistance to satisfy my issue but instead have been given the runaround over the course of 6 seperate phone calls.
I have also emailed requesting a service engineer callout and this was completing ingnored.
I also stated that i was willing to pay for the callout to see whether it was worthwhile repairing but still no response.

I just purchased a new fridge/freezer as the noises were so loud, our kids were being woken up from the fridge noise downstairs.

We have had a terrible experience with a Beko fridge and the customer service we have received from them. We bought a new Beko fridge 4 months ago and for the past 4 weeks it has not worked. We tried all the quick fixes suggested on their website before contacting them as the fridge is under warranty. We have not been able to store anything in the fridge since it stopped working as the internal temperature is 16 degrees. Therefore, we have had to do our shopping on a day to day basis which isn't ideal given the current lockdown situation. We called Beko two weeks ago and it took them 7 days to send an engineer out. After 5 minutes the engineer found a manufacturing fault with the fridge and told us that he'd have to order a new part which would take 2 days. 5 days later we've still not heard from the engineer or Beko about when the issue will be fixed. This is despite 4 phonecalls and numerous email which have all been ignored. Do not purchase anything from Beko as their products are poorly manufactured and their customer service is appalling.

Can not get through to their spares department to order replacement carbon brushes for my washing machine that I need urgently. No answer on the phone or email for days and their customer service team just say keep trying and are very unhelpful! The replacement part listed for this is incorrect as beko changed suppliers since my machine was built and the new part is incompatible! Very poor service!

Shocking........have been trying to get them to fix my washing machine that is less then 6 months old, they just keep ignoring me and don’t bother to respond to emails! Please learn from my mistake and buy from anyone else these people simply don’t care about there customers

Top of the line dishwasher only lasted 6 months and Beko are not going to fix it.
Poor service and product, strongly recommend buy something other than BEKO.!!!!!

Washer Dryer had to be replaced after 2 years. The motherboard broke which we were told costs more than a new washing machine. Outrageous to have to replace white goods so soon after purchase.

I brought a induction hob from beko. The appliance stopped working very next day, I contacted the beko company and they took 15 days to send engineer to find you fault, the engineer told us he’s going to submit the report that the part has been changed but still not working so he had no other option, and gave a different report to the company,
on the other hand, we got an email that they’ll be charging us extra just because they sent engineer I mean seriously? I’m absolutely surprised to see that people are least bothered about working here. If you call them they won’t pick up, if you email them, you get no reply, they’ve been showing hideous behaviour towards their customers, I guess you guys should close if you don’t feel like working, absolutely zero assistance from your side, and by the way, your applicant still doesn’t work and no one came to sort out the problem. Ashamed! I won’t recommend their service at all

We bought an integrated Beko dishwasher and after some use (within warranty period) one of the runners on the top shelf sheared.
I rang Beko Customer Service and explained the issue and they advised they would arrange to send out the spare part and obviously saying it may take longer to get to me due to the Corona postal issue etc.
I am totally impressed - three days later an entire replacement shelf arrived by courier and it was an easy replacement fit.
This is what Customer Service is all about and will definately look at Beko products in the future.

I bought a Beko Upright freezer and a upright fridge at the same time, cost a lot of money. I really wish I hadden’t both the fridge and the freezer are RUBBISH!! Freezer has awful brittle plastic drawers which snap very easily when cold. The fridge has little moulded lugs which are supposed to support the shelves - think again they stick out so little that you can only support the shelf at one side at a time. Awful cheap crap, do not buy, very disappointed and can’t believe they can get away with it!!

i bought beko electric oven from curry, the oven had good review on curry site, they were showing 2 year warranty, but i need to register it, when i phone beko warranty service ( phone numbers provided ), for start , the reprasentative was rude and unprofessional, he said the two year would not be covered for damage ( which is ok ) , but , if the engineer decided that its damage, he will charge me ( the customer ) £129 by just turning up at my address ( customer address ), and even if he
( the engineer ) did not do any thing, ( by just looking and deciding its damage ) , i find thats not straight forward, because that is some time not black and white.
its not professional at all....

If I could give this no stars I would, my oven exploded and the glass shattered as I opened it to retrieve a dish from the oven. As a result of this shards of glass damaged my eyes. I have called 5 times, I only managed to get through once and despite them informing me they would call today - their phone lines are down and I’ve been on hold over an hour. Not to mention the APPALLING customer service, I have suffered grave consequences as a result of their faulty manufacturing and I am waiting for Moorfields Eye Hospital to contact me regarding the future outcome of my eyesight. Not only is this absolutely devastating, it’s made far worse by the fact I can’t get anyone to remove the oven. When I did get hold of someone they simply said they couldn’t do anything because they are working from home... DISGUSTING AND DANGEROUS AND OUTRIGHT CRIMINAL

I purchased a Beko washing Machine Oct 2017 and it has been diagnosed beyond repair. I have never purchased a Beko product before but they refuse to acknowledge any responsibility because it is out of guarantee. I will never purchase any of their goods again.

I have phoned customer service four times now and what an appalling service they offer. One advisor put the phone down on me two didn't know what there call charges were, how unprofessional are Beko when there staff dont know the information to give to a customer. I have been waiting well over a week for my washer to be repaired only to be fobbed of all time. I've sent two emails to customer service attaching photos of my washer, to be told the photos are not there, is this some sort of a joke why would I send an email with no pictures on. I think beko just ignore customers request regarding repairs to their appliances. I am now getting in touch with Trading Standards regarding this. I will never buy another Beko product I've o ly had my washer 3 months absolute shocking Customer Service

Sent a dishwasher arm instead on an oven shelf
When I spoke to them via webchat person I spoke to didn’t apologise once and was rude and sarcastic
Agreed to pick up replacement on the following Monday (no refund until they get it back) and then I get a text at 13:21 on the day they agreed to pick it up to say they would be coming tomorrow
Will never ever order from them again
Ignoring my complaints and emails chasing