Bell Reviews 2,474

I am extremely, extremely, extremely dissatisfied with Bell. In my opinion, they provide the worst customer service, the worst technicians, and the weakest services. The reason is that when I got an internet line for my home, they told me that they would install it in two days. However, two days later, they called and said they couldn’t come and would send someone else in another two days. Then, on that next scheduled day, they called again and said that the technician would arrive between noon and 5 PM. The technician showed up at 4:50 PM and, upon arriving at my house, said that since the workday was over, he couldn’t do anything and that he would come back in another two days. When he returned two days later, he took a quick look around my home and, because he didn’t want to work, he made excuses and said he would return in a week because of cold weather. He also mentioned that it might take six to seven weeks to get the internet connected. Later, I contacted Bell’s customer service to complain about this technician, but unfortunately, the customer service treated me very poorly, and I was also dissatisfied with that representative. In the end, I canceled my internet service, and I want to let everyone know that, in my opinion, Bell is the worst and weakest internet company, and I am truly unhappy with them.

Your company can't follow simple instructions to provide hard copies of my bills so I can expense them and for income tax reasons. I have contacted customer service and still nothing. No email with any outstanding invoices or actually hard copies of my bills.

Actual Cell Service and Plan Price ok comparable with all the rest.
However their Customer Care are Terrible as I do not think they understand any english all they do is read from a script and when something changes go to top of script again. These peple/company Bell hired to provide the Customer Service are USELESS! Do yourself a fovour look for an alternative a company that actually hires people in Canada people that speek english. Or even better if you live close to the US buy a plan from a US carrier, better pricing, better coverage, way way better customer service. .

I have nothing but problems with all Canada always blaming on everybody else always outside issues. Send me new boxes. Say they fixed it. Nothing is fixed. Don’t help do nothing. It’s ridiculous.

They lie about everything verbally. Will never send you written confirmation of anything to be able to lie. DID NOT ALLOW ME TO SPEAK TO A MANAGER. Random price increases. Worst customer service known to man.

No longer a Canadian company and really pushing east Indian on us trying to brain wash ppl. Their new commercial is a bunch of bs... this is Canada not India

Bell is a have a cheater in sales team , they do wrong commitment and trap the sale , and if they can not meet the expectation , they drop the call ,me talking to executive manager , and same thing manager also did.

no wifi for 3 weeks been telling us they’re coming for a couple of they and they never show up, bad compagny overall. The caller on their end are terrible, some real d****ss. Avoid at all cost !!

Horrible system. They can do nothing online, they do everything in store as well as offer all promotions in store. Not helpful at all for something that should be simple.

I have been a loyal customer for 65 years. All I have now is Bell mobility and am in the process of finding another provider. Bell's customer service since I moved to New Brunswick has been horrible. On a daily basis I have talked to 8 different agents and had 8 different answers. I can never get an agent in Canada.
I am moving into a brand new house I am building and will be going with Rogers. I will never deal with Bell ever again.You do not care about us little guys

Bell Mobility is undoubtedly the most horrible 5 G Network...If you could at least hook into it/ get a connection for data more than a few times a day I probably wouldn't be posting this but for 6 months they have just given up as they can no longer provide me an undisturbed service and they won't tell my why after countless phone calls and interactions.. Technical side of Customer Service says after my 3rd ticket sent up stairs to the so called knowledge tech guys in the past 3 months is we are sorry but we can't fix your problem ? What ? But you keep charging me for a full service when I am getting 25 percent of it. Even after I got a new phone same thing happened..Basically said after 25 years with Bell you need to maybe go to another 5G service like Roger's maybe they can sell you a phone that can actually get a connection. 2026 and still Bell is in the 90s. So sad actually.

We went to the Bell Store in Mic Mac Mall, Dartmouth NS ... Dhairya (Dee) was our customer service agent and he was absolutely AWESOME! He went over and above to make sure we were completely happy with our upgrade of phones! Highly recommend him to anyone who goes into that particular store!

Omg!! Where to begin! Installation took 4 weeks (copper wire and no fibe optics). Phone lines were crossed with restaurant across the lane. They disconnect you if you are 1 month behind. I was confused on billing. I was cut off even though I made a payment 160.00 Christmas EVE. They had day off. Today at 8:30am. I was disconnected. My bill is 128.xx. my next month is not printed yet. I called in and the customer service was the worst. Lady said I should have received my bill in mail. I said postal is backed up. She advised I have not been in portal for a few months. She said "I will send you a password reset". How?? The nerve as I don't have internet! She said we don't call our customers and tell them your payment is due every month. I work from home and to have this wrench that doesn't like her job! Really turned the blade in the wound. She didn't know how to subtract or add, that was a bonus (chuckle inside). Well I don't think I should have been disconnected as my bill was 154.xx and paid 160.00. I am going to Roger's. I hope they may have a standards of customer service. I was told that my bill posted on Christmas. I called them (Christmas eve) as I have made a credit card payment in past (only money I had) and went missing. Showed on my financial statement went through on their automated system. I cried as how am I going to find double payment. 4 days later returned to account. The inconvenience is horrible. They wouldn't connect me as I had proof it went through my financial institution. Well seems like same ordeal. I just don't know how I can get disconnected on a bill that was due on December 15th. Looks like disconnection fees here we come on a bill that is 2 weeks late. Merry Christmas!! They need to find people who are pleasant and not people who had coal for Christmas in their stocking and taking their miserable ness out on others. I will never ever want to call there again! Poor internet service as drops all of the time. SMH. I am out a days pay. Happy holidays from Bell to you (the customer). :(

Would rate zero star if could!!! I had to call 6 times to resolve one issue and they charge fee for every single thing that they do and still fail to do it! Run from this company as far as you can! I live somewhere where this company is the only option and the most messed up thing!

Worst service ever, I've ordered a new phone on Nov 30th and they got it lost in the transport. They blame Purolator but they do nothing to help stating they wait for a reply. Got hold on an agent 10 times without any real solution and call back. Really my worst customers service experience. Would not recommend.

Horrible company. Constant price hikes and dishonest practices.

I switched to Bell less than a year ago on a $35 / 100GB plan. Since then, they’ve repeatedly increased the price with zero real justification. First it jumped to $42, then $51, and now it’s $57 — all within a year. The only notice I get is fine print letters buried in the mail.

This isn’t inflation. It’s bait-and-switch.

Bell (along with Rogers and Telus) controls over 90% of the Canadian telecom market, and they abuse that power. They lure customers with “deals,” then quietly raise prices once you’re locked in. It’s shady, anti-consumer behavior.

Canada desperately needs real competition. The government should allow more true MVNOs so prices can actually come down instead of being artificially inflated by the Big Three cartel.

If you’re considering switching, look into Fizz or Freedom Mobile. At least they’re not part of the Big Three’s fake “discount brand” ecosystem like Fido, Koodo, or Virgin.

Bell doesn’t reward loyalty!! They punish it.

DO NOT SWITCH TO BELL

The worst company i ever deal with

Bell recently messed up my account and completely deleted my profile on their end without any explanation. I have no idea why this happened, and no one at Bell was able—or willing—to explain it. As a result, I lost my internet service and was without Wi-Fi for more than five days.

Instead of fixing the issue, they kept telling us to contact customer service and technical support over and over again. These departments clearly do not communicate with each other at all. Every time we called, we had to start from the beginning because Bell never provided a proper reference number or case history. I had to explain everything repeatedly, take my own notes, and pass information between agents as if fixing their mistake was somehow my responsibility.

Over five days, every single agent made a different error and still couldn’t resolve the issue. When they finally sent a technician, it was a complete mess: wrong address, wrong assignment, and the technician himself asked us what he was supposed to do. That says everything about how broken their system is.

They also created multiple “dry loop” numbers incorrectly—first for a business account even though my service is residential, and the second time for the wrong address. After waiting four days, they told us they needed to create yet another dry loop number and wait an additional three days. This level of incompetence is unbelievable.

Because of this situation, I was unable to complete my job applications, and my daughter couldn’t submit her university application. We repeatedly begged for help, but Bell showed zero accountability and zero urgency.

In the end, we had no choice but to cancel the service. Ironically, only after cancellation did they offer a cellphone plan, which felt completely disconnected from the problem they created. Instead of resolving a serious issue, they made everything so complicated that giving up felt like the only option.

This is by far the worst customer service and technical support experience I have ever had. The agents were careless, uncoordinated, and incompetent, with no sense of responsibility or ownership. Bell has a serious accountability problem, and customers pay the price.

If I could give zero stars I would. Heck I would give negative stars for this being the absolute worst company ever to deal with! Always billing issues. They’re very sneaky about stealing peoples money and not saying anything. No wonder they’re been sued several times. Customer service is atrocious. Fixed monthly amounts for unlimited service somehow change all the time and bills are never the same amount and always increasing. Customer service just told me for a mistake charge of 228 on my credit card that it will take up to 3 months to issue a reimbursement! That’s criminal!!!!!! Stop stealing money you thieves! You should be shut down!!!

The customer service is horrible! I have been with them over 10 years and they decided to raise my rates. I was offered a much better rate to switch to Roger’s. I asked them to match the rate and they told me it was o my for new customers. Such nonsense I moved to Roger’s now. Bell lost my business!! Hope others will follow.