Well any difficulties re delivery were not in any way due to them. Tracking was spot on delivery accurate and subsequent actions by company were really helpful in a situation not caused by them. Am s... See more
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Review summary
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Excellent service, I must especially commend the courier they use. ‘Stop Start’ courier kept me informed before the delivery then right up to kerb. Each time clear eta, similar to Uber app. I was a... See more
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I tried and failed with other companies to get the correct toilet seat,having to return on both occasions. Bella delivered exactly what I requested and paid for. No imitation just the proper branded... See more
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Saw the illumination mirror just what we required. Placed order which was very easy had immediate confirmation of order. Next day delivery which was well packaged. Mirror checked and seems to be ok an... See more
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Company details
About Bella Bathrooms
Written by the company
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
Follow Us
Bella Bathrooms
Written by the company
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Contact info
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, United Kingdom
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service
Excellent service, delivered quickly and I’m very pleased with the quality of the product!
February 27, 2026
Reply from Bella Bathrooms
Hi Emma
Thanks for the 5 star review. We're so glad to see you're happy with your purchase.
Kind regards
Bella Bathrooms
Excellent service
Couldn’t fault the service from Bella bathrooms
Spoke to the sales staff then went on to purchase the item , delivered within 3 days & came as ordered
Very pleased & would recommend this company.
March 3, 2026
Reply from Bella Bathrooms
Hi John
Thanks for the 5 stars and great feedback, they are hugely appreciated. We're thrilled that you would recommend Bella Bathrooms.
Kind regards
Bella Bathrooms
Superb service as always
March 3, 2026
Reply from Bella Bathrooms
Hi David
Thanks for the 5 star review and your repeat custom, it's truly appreciated.
Kind regards
Bella Bathrooms
Excellent value and even better service
I recently ordered a lot of items from Bella Bathrooms for a renovation. I spent a long time searching the market specifically for Scudo fixtures, and Bella was comfortably the most competitive on price.
What really stood out, though, was the support. Ordering a large volume can be stressful, but the customer service team was brilliant and always available by phone or email to answer my questions. Everything I received is of great quality and exactly as described. I’ll definitely be a returning customer!
Currently if you order over £1,000 of products you receive free delivery which was a nice added bonus.
February 26, 2026
Reply from Bella Bathrooms
Hi Samantha
Thank you so much for taking the time to write us such a great review, We pride ourselves on providing good customer service and it's so lovely when it's recognised. Thanks again
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Giles
Thanks for the 5 stars and feedback, we're thrilled you're happy with the service received. It means a lot.
Kind regards
Bella Bathrooms
Great service and communication
Great service and communication, all item received, just need to install
March 2, 2026
Reply from Bella Bathrooms
Hi Sonia
Thanks for the 5 stars and feedback, I'll pass on your kind words to the team.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Jean
Thanks for the 5 star review, it's greatly appreciated.
Kind regards
Bella Bathrooms
Very Impressive service
Very Impressive service! The shower screen and tray were excellent quality! I was expecting a cheaper flexible fibre type
tray but a solid, heavy tray arrived and I’m very pleased with that for the price. Delivery service was also spot on. On time, incredibly helpful and friendly driver and all arrived in perfect condition. Top marks for 2 top companies! Thank you!
March 2, 2026
Reply from Bella Bathrooms
Hi Stuart
Thanks you so much for the 5 stars and great feedback. We're so glad to see you're happy with the quality of the goods you received. We'll pass on your praise to the courier too.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Paul
Thanks for the 5 stars, we're glad to see you're happy with the goods and service received.
Kind regards
Bella Bathrooms
Bath arrived damaged
Bath arrived damaged
When you place the metal supports inside the bath for transport there's only one winner and its not the bath, damaged, such a silly idea to not to put it in a protective box
February 25, 2026
Reply from Bella Bathrooms
Hi Chris
I'm sorry that your bath arrived damaged and hope that you've received your replacement. Unfortunately, they come into us unboxed from the manufacturer. Sorry for any inconvenience this caused you.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi
Thanks for leaving us a 5 star review, we're truly grateful.
Kind regards
Bella Bathrooms
Love my bath
Love my bath. Not installed yet but sure it will look lovely. Great quality and reasonably priced. Also quick delivery! Would recommend Bella bathrooms. Great service.
February 24, 2026
Reply from Bella Bathrooms
Hi Christina
Thanks for leaving us a 5 star review. We're thrilled that you're happy with the goods and service you received. Your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi
Thanks for the 5 stars. We're glad to see you're happy with the service received.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi John
Thanks for the 5 star review, we're happy we could help.
Kind regards
Bella Bathrooms
Great service
Delivered as promised on time and politely. The only issue is that the toilet seat appears phlimsy. It may not be and,even if it is, it is an issue for the manufacturer and not you.
Otherwise all good.
February 11, 2026
Reply from Bella Bathrooms
Hi Barrie
Thanks for the 5-star review and feedback. If you have any problems with the toilet seats, please let us know. Thanks again.
Kind regards
Bella Bathrooms
Great products with quick delivery
Easy online ordering, great range of products, quick and reliable delivery service. I am a repeat customer and would recommend them to others.
February 16, 2026
Reply from Bella Bathrooms
Hi Paul
Thank you so much for your custom and for the great feedback, they are greatly appreciated.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Kerry
Thanks for the 5 stars and feedback! We're glad you're happy with your mirror and the service received.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi
Thanks for the 5 stars and feedback, they are truly appreciated.
Kind regards
Bella Bathrooms
You need to offer 10 stars for 10/10…
You need to offer 10 stars for 10/10 every time i order and do business with the staff of bella bathrooms from receiving the call to order through to the items being put into my vehicle.
The staff are a happy bunch and they work seamlessly together every time i order bathroom items.
Perfect. Thank you so much.
I travel 220 miles round trip to collect, uts worth every penny.
Kenny
February 10, 2026
Reply from Bella Bathrooms
Hi Kenny
Thank you so much for taking the time to leave us such a great review. We really appreciate your custom, and look forward to your visits (and not just for the cakes)
Kind regards
Bella Bathrooms
As usual No nonsense service
As usual No nonsense service, does what its on the tin and on Time.
February 9, 2026
Reply from Bella Bathrooms
Hi Errol
Thanks for the 5 stars!, your feedback is greatly appreciated. Thanks again.
Kind regards
Bella Bathrooms
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